Customer Service High School

MELISSA OVERHOLT

Email: ********@***********.***

Address:

City: TAZEWELL

State: TN

Zip: 37879

Country: USA

Phone: 865-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible customer service representative with 12 years in banking and customer service. I am a very solid team player with an upbeat, positive attitude..

Educational Background:

High School Dipolma from Claiborne County High, Tazewell TN 1/2001 to 5/2001 (Buisness)

High School Dipolma from Claiborne County High, Tazewell TN 1/2001 to 11/2012

High School Dipolma from Walters state community College, Tazewell TN 1/2001 to 11/2012

Job History / Details:

Summary

Personable and responsible customer service representative with 12 years in banking and customer service. I am a very solid team player with an upbeat, positive attitude..

Highlights

Opening/closing procedures

Customer service expert

Reliable

Excellent communication skills

Markdown/promotional procedures

Store maintenance ability

Store maintenance ability

Energetic

Inventory control familiarity

People-oriented

Large cash/check deposits expert

Detail-oriented

Telephone inquiries specialist

Excellent time management skills

Excels in team leadership

Excellent work ethic

Dependable

Complex problem solving

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

answered multi line phones at once in tandem to maximize customer flow and prioritize the importance of each call and dispatch accordingly.

Experience

November 2012 to Current

Citizens National Bank Vonore, Tennessee

Full Time Teller

Deposits, with drawls, night drop transactions, received electric and water payments, helped balance the vault and get money orders together for our cash shipments, balance ATM daily and balance out my drawer at the end of every day.

February 2010 to November 2012

A Lot Less Factory Outlet Loudon, TN

Manager

Opened and closed daily.

Did all audits and deposits.

Overseen all stocking and truck deliveries.

Served as mentor to junior team members.

Defined strategy and business plans for the Loudon area.

October 2004 to January 2010

Peoples Bank of East TN Madisonvillle, TN

Full Time Teller/ Loan Processor

Opening procedures, night drop transactions, head drive thru teller, deposits, withdrawals, balanced ATM daily, cash advances, savings bonds, Treasury Tax and loan payments, water and electric payments, helped with auditing the other tellers, balanced out teller drawers daily.

Booked and processed Mortgage and consumer loans into the system and made sure all loans booked had all information needed in case of an audit.

October 2003 to June 2004

Claiborne E- 911 Tazewell, TN

Emergency Medical Dispatcher

Answered, received and dispatched all emergency and non emergency phone calls to the proper responding agencies.

May 2001 to January 2003

First Century Bank Tazewell, TN

Full Time Teller

Head drive thru teller. Opened and closed drive thru daily and its facilities as well as conducted all my regular teller and customer service duties.

Education

2003 E- 911 Services Tazewell, TN

Was certified as an Emergency Medical Dispatcher.

2001 Claiborne County High Tazewell, TN

High School Diploma Agriculture

Walters state community College Morristown, TN

Principles of banking

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