Customer Service Manager

Location:

Honolulu, HI

Posted:

November 19, 2012

Contact this candidate

Resume:

To find additional venues in multimedia design with emphasis in print, photo and/or web technologies.

Education

**** - ****

Art Institute of Pittsburgh - Online Division

B.A.S. Interactive Media Design

1993 - 1994

University of Hawaii - Honolulu Campus

CMART

Employment History

2007 - Current

rgamiao.com - Honolulu, Hawaii

Freelance Multimedia Designer. Responsibilities include spot/4color offset print art generation, logo redesign consultations, web design, content management systems, contracting and sub-contracting.

2005 - 2008

Business Cards Tomorrow - Honolulu, Hawaii

Pre-press Production Lead. Responsibilities include order tracking, daily camera-ready print generation, customer consultations and orderprinting.com maintenance. Development and maintenance of bcthawaii.com and bctsf.com. Process and typeset orders for business cards, personal/business stationary, social stationary, rubber stamps and custom spot-color print media. Additional tasks include verifying content and specs, proofing, composing and ganging for job runs, graphics, color separation, customer service, scanning, logo manipulation, plate shooting, direct-to-plate output, interviewing hiring and training of typesetters.

2000 - 2005

Bureau of Education and Research - Bellevue, WA

Desktop Publishing Specialist. In-house desktop publishing located within Marketing Department. Daily desktop duties included brochure distribution and proofing rounds; PDF file creation; FTP file transfer to outhouse printer; HTML Web content maintenance; photo library maintenance and organization; and occasional vector work for labels and signage. Redesigned four-color Video/Audio product catalog. Redesigned Online Learning marketing catalog and designed short run CD media labels. Designed marketing test-version of 8-page foldout conference brochure (two-color spot) Designed look and feel of sister company’s Web site. Opportunity to work on Marketing projects, Program Services duties and other miscellaneous inter-office projects including stationary and newsletters. Worked with various pre-press print houses for painless file exchange.

1999 - 1999

PrintServe Incorporated dba BCT #3037 - Tigard,OR

Pre-Press/Desktop Publisher. Processed and typeset orders for business cards, folder cards, letterheads, eps, invitations, door tags, and rubber stamps. Nightly duties also included typesetting, layout, specing type, proofing, job run assembly, and ripping native files for paper-plate output.

1997 - 1999

NewTech Imaging dba Professional Image - Honolulu, Hawaii

Manager. 1997 entered as Customer Service Representative, 1998 advanced to Management. Responsibilities included obtaining and maintaining clientele, design consultations with clientele, typesetting, tracking and processing in-house offset printing orders as well as through outside vendors, printing quotes, interviewing, hiring, training, delegating jobs to sister locations, reprographic/finishing quotes, B/W high-volume copy, color laser copies, maintaining location inventory, and overseeing crew.

1996 - 1997

Mailboxes Etc. - Honolulu, Hawaii

Customer Service Representative. Duties included customer service, business stationary printing consultations, B/W copies, color laser copies, mailbox services, retail shipping via UPS, FedEx, USPS, and DHL, data input, and regulation packing. Occasional typesetting (freelance).

1993 - 1996

BCT - Honolulu, Hawaii

Pre-Press Manager. 1993 entered as Desktop Publisher. Responsibilities included processing and typesetting orders for business cards, personal/business stationary, social stationary, rubber stamps and custom spot color print media. Winter 1993 advanced to Pre-Press Manager. Duties included previous experience, verifying content and specs, proofing, composing and ganging for job runs, graphics, handling of stats, color separation, customer service, scanning, logo manipulation, shooting of paper plates, interviewing hiring and training of typesetters.

1993 - 1994

Department of Education - Honolulu, Hawaii

Communications - Student Helper. Worked in connection with School Superintendent’s Office. Tasks included data input, set up of monthly district board displays, composition of “Weekly News”, departmental art projects, typing, filing, telephones, interdepartmental errands and in-town errands.

Interests and SkillsPC/Mac platformsImaging/Layout: Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Adobe Acrobat, Adobe Distiller, Adobe PageMaker, Corel Draw, Macromedia Freehand, AMOSMultimedia: HTML, CSS, PHP, MySQL, JS, Non-linear Video/Audio Editing, Shockwave/Flash Production, DVD/CD Authoring, Macromedia Flash, Macromedia DreamWeaver, Adobe Premiere, Adobe Audition, Macromedia DirectorSignage: FlexiSTARTER, Adobe IllustratorAdministrative: Microsoft Word, Microsoft Excel, ClarisWorks, PowerPoint, WordPerfect, MacDraw, MacWrite, MacPaintPre-Press/Graphic Production: Able to spec type styles, point sizes, layout, output ps/pdf per printer’s specs, spot color camera ready layout, four color camera ready layout, proofing, manual paste-up/registration, paper plate production (experience using Itek and Multigraphix plate camera - manual and direct-to-plate)Project Management: Extensive experience in Commercial Offset Print ShopSenior Level Customer Service ExperiencePrint Broker/Freelance GraphicsArt: Glass Carving, Stained Glass Painting, Prop Design/Generation, IllustrationReprographic: Experience with Xerox 5090, Canon 3850, Ricoh CLC, Xerox Regal CLC, Xerox 1090, Mita, Large format B/WAccounting: Five years balancing nightly drawers, Lead Register Transactions and Training

References

Richard Herzberg

BER Executive Director

915 118th Avenue SE, PO Box 96068

Bellevue, Washington 98009

Tel: 425-***-**** ext. 211

Fax: 425-***-****

Brent Elkins

BER Marketing Manager

915 118th Avenue SE, PO Box 96068

Bellevue, Washington 98009

Tel: 425-***-**** ext. 216

Carol Olmstead

BER Desktop Publishing Supervisor

915 118th Avenue SE, PO Box 96068

Bellevue, Washington 98009

Tel: 425-***-**** ext. 241

Mark Bancroft

BCT General Manager

360 Industrial Rd., Suite i

San Carlos, CA 94070

Tel: 650-***-****

abplue@r.postjobfree.com

Andrew Wollack

BCT Plant Manager

360 Industrial Rd., Suite i

San Carlos, CA 94070

Tel: 650-***-****

abplue@r.postjobfree.com

Barry Hubbard

BCT Director of Company Operations

abplue@r.postjobfree.com

Jack Porter

BCT Hawaii Plant Manager

801 Moowaa Street

Honolulu, Hawaii 96817

Tel: 808-***-****

Laurie Tenzer, M.A. ed.

WebWahine

P.O. Box 985

Kailua, HI 96734

Tel: 808-***-****

abplue@r.postjobfree.com

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