Customer Service Engineer

Title:Programmer/Analyst III

abpltj@r.postjobfree.com

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NAME: Bryan Reisinger

ADDRESS: *** ******** ***

CITY: Santa Clara

STATE/PROVINCE: CA

ZIP/POSTAL CODE: 95051

COUNTRY: USA

EMAIL: abpltj@r.postjobfree.com

PHONE: 650-***-****

CANDIDATE ID: 98561

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE: 98

WILL RELOCATE: No

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Open

HOMEPAGE:

HOTSKILLS: Desktop =5+ yrs, Network =3+ yrs, Server =3+ yrs, Support =5+ yrs,

Infrastructure =2+ yrs, Exchange =2+ yrs, Windows 95, 98, NT, 2k, M =5+ yrs, Unix =1+

yrs

ESUME

Bryan Reisinger

Internal Infrastructure Engr / Sys & Computer Admin

Objective

Seeking a mid- to sr.- level position in Information Technology that will make use of the

diverse skills developed over 7 years employment in the MIS/IS field. Eager to learn what

is not already known and willing to teach in return. Interested in working outside the US,

location negotiable.

Skills

Have designed, deployed, maintained, and expanded corporate LAN/WANs most recently,

including servers, workstations, routers, firewalls, hubs, routers, wiring, service

provisioning, and troubleshooting. Have excelled at providing a one stop IT solution for

small- to mid- sized business, and also worked well as part of a larger team oriented IT

department for larger scale corporations and organizations.

Most Recent Employment

October 2000

- Ponte Communications (MtView, CA)

Present Internal Infrastructure Engineer

Designed and implemented corporate

LAN infrastructure (cabling, ISP,

switches, firewall, data center,

racks), servers (Win2k,Exch5.5),

workstations (Win98SE, Win2k, NetBSD,

Solaris), and laptops (Win2k, Win98). Areas of responsibility also included phone wiring

and service, equipment purchasing, project planning, general office facilities, and

network

design and management. While at Ponte, designed and deployed 2 test labs, 1 demo station,

and 2 separate but interconnected LANs to support heavy NetBSD and Win users. Designed

and

implemented data center for centralized server access. Setup and maintained corporate

backups

using Legato Networker. Account creation and management on NetBSD, strong vi editing

skills. Wrote dozens of procedures for users to follow for basic system service that

reduced trouble ticket volume by 20% (FAQ). Created and posted intranet page to handle

distribution of software and procedures to corporate community.

Previous Employment

February 2000

- Myspace.com (SFO, CA

)

October 2000

IT Operations Manager

Designed and implemented corporate information infrastructure including networking

(router,

hubs, switches, firewall), servers (WinNT4 PDC, BDC, Exchange, DevSvr, RAID), desktop PCs

(HP Pavilion, Compaq Presario), and laptop units (HP Pavilion, Sony Vaio). Was

responsible

for daily support of all above systems, both onsite and remotely. Managed contract

technicians

working on desktop issues and refresh projects. Involved in corporate planning and

worked

closely with CTO and Director to provide both the best services to our users and the best

product to our customers. Details: Win2k, Win98SE, Win95, WinME, WinNT4.0(wkstn, svr,

ent),

Mcafee, Off2kSR-1, Exchange Svr, Dell RAID (PERC/2), IP management, network management &

planning, Cisco 2610 routers, telco punchdowns and maintenance. More.

March 1999

- Crawford Long Hospital (ATL, GA

)

February 2000

Corporate Desktop Support Specialist

Contract support for daily PC maintenance and troubleshooting in addition to Y2K

compliance

project, specialized hospital systems upgrades (Emtek), and technology refresh project.

Position placed me with users adjusting to new OS and applications who needed strong

guidance

and support. Details: WinNT 4.0(wkstn), Win95, Win3.1x, TCP/IP, IPX/SPX, Netscape, IE,

GroupWise, Chameleon Hostlink, Office97(all), Compaq desktops, IBM desktops/laptops,

AXIS direct boxes, ODBC setup/config, Notes.

February 1999

- Delta Technologies (ATL, GA

)

March 1999

Regional Desktop Support Specialist

Contracted to support existing PC systems at Hartsfield Int'l Airport and surrounding

southeastern region. Position also set to include Airport Renewal Project currently

underway

to bring systems up to Y2K standards and replace aging equipment. Details: HP Vectras,

Ethernet, Token Ring, Netware, Win95/98, Win3.11, WinNT4.0, MS Networking, supporting HP

and Datamax printers, specialized airport data systems, MS Office, MS Exchange, Norton.

August 1998

- Kawneer, Inc. (ATL, GA

)

January 1999

Corporate Desktop Support Specialist

Contracted for PC and Network support of WAN/LAN. Position involved hands-on support of

host

site and phone technical support of satellite sites and plants. Also handled

troubleshooting

of incoming online issues through Lotus Notes database. Planned and executed Y2K Project

and was heavily involved in sales force laptop upgrade. Details: Dell laptops,

workstations,

Toshiba laptops, Compaq workstations, Win95, WinNT 4.0, ethernet, token ring, TCP/IP,

IPX/SPX,

MS Networking, Novell, Office97, Lotus Notes, Communicator, IE4, telnet, Rumba95, some

AS/400

printer and account maintenance, Mcafee.

June 1998

- GE Capital (ATL, GA

)

August 1998

Corporate Desktop Support Specialist

Contracted to join existing internal hardware/software technical support group. Position

involved handling of user issues in 5 bldg campus. Troubles included network

connectivity,

replacement hardware, new software installation/configuration, systems renewal, printer

support,

and training room setup. Details: Win95, some exposure to OS/2, HP laserjet printers,

Netware,

MS Networking, TCP/IP, IPX/SPX, some router/hub work, Office97, Lotus Notes, some

proprietary

systems, Mcafee.

September 1997

- Teradyne, Inc. (Sunnyvale, CA

)

April 1998

IT Support Specialist

Contracted as sole support for a 100 unit sales and field office for this $2 billion

company.

HW/SW troubleshooting, system setup and configuration, networking, upgrades, new system

purchases, basic server administration, system backups, email and remote networking

access.

Details: Win95, WinNT 3.5.1, WinNT4.0, Bay hubs, Office 97, ethernet, Gateway, Dell,

Micron,

Toshiba, IBM laptops and workstations, software education, Lotus Notes, CD-R, Navigator,

IE3.02, Mcafee.

May 1997

- Siemens Business Communication Systems (Santa Clara, CA

)

September 1997

Corporate IT Support Specialist

Contracted as Desktop Support Engineer, providing front-line, face-to-face support of a

3000

user community. Systems ranged from 486/66 to 686/200 systems with a variety of

configurations,

software, and peripherals. Helped organize and implement site technology refresh, virus

purges,

new installations, and troubleshooting systems. Details: Win3.11, Win95, Dell laptops,

workstations, some punchdown, hub/router work, cabling.

September 1996

- Seagate Technologies (Scotts Valley, CA

)

April 1997

Helpdesk Support Technician

Administrated daily operations for an 88000 client worldwide helpdesk. Duties included

over

the phone support of software and hardware, network addressing, database maintenance and

creation, customer support and service, new hire training and integration, and basic

computer

operations solutions. Also produced and maintained procedures and processes for handling

different types of calls for master SOP list. Position involved 3000+ calls per month,

detailed accounts of calls and resolutions through Lotus Notes, and the ability to work

under extreme pressure.

Other Software/Office Experience

SMS2.0(client) Office2k* Outlook2k* Word2k*

Excel2k* Powerpoint2k* Access2k* Notes 4.6.2*

BackupExec6.0 ChameleonHlink GroupWise 5.5 Novell(IPX/SPX)

IE5.5* ODBC(setup/config) Communicator Rumba95*

DOS 6.x* Compuserve PAL Reflections Acrobat4.0

Win 3.11* Ghost cc:Mail WinZip 8.0*

Norton AV Remedy HEAT Mcafee*

NT acct mgmt Novell acct mgmt Phone Support Customer service

Research New Hire Training Typing(70wpm) Meeting planning

Project Mgmt Doc. Auditing Travel planning Remote Access

vi Norton Systemworks BSD acct mgmt

Education

Attended and graduated Archbishop Mitty High School

with a 3.33 gpa. Attended 2 semesters

at San Jose State

University with classes in English, Journalism, and General Education. Attended 2

semesters at DeAnza Community

College with classes in General Education and the Arts. Intend to return to education in

the future and complete

an AA/AS

in Computer Science with a focus in Programming Languages and the Internet.

References

References are available upon request.

Contact this candidate