Manager Customer Service

Christopher Ivan Young

abpltb@r.postjobfree.com

Objective A position utilizing my expertise with all aspects of website and multimedia development, as well as my creative energies for design, content, and programming.

Software PhotoShop, Illustrator, Flash, Director, SoundEdit Pro, Premiere, VideoShop, RealAudio/RealVideo, Filemaker Pro, assorted graphics & production tools, content management tools, defect-tracking software

Languages HTML, CGI/PERL, JavaScript, CSS, PHP, Lingo, BASIC, XML

Systems UNIX, Windows, and Macintosh systems. (Familiar with cross-platform issues and problems.)

Work Experience Media Producer (September 2002-present)

(Rochester, NY)

Flash Animator for e-learning company. Create interactive courseware for a wide range of clients, including Macromedia, Adobe, Microsoft and Lotus. Document internal procedures and best practices for current courseware, prototypes, and legacy content. Maintain searchable image/asset database.

Assistant Software Engineer & Technical Producer (May 2001-December 2001)

(TerraLycos) (Waltham, MA)

Managed technical development (CG/ C++/HTML/JavaScript) and launch of new homepage-building tools for Angelfire.com. Assisted with design & integration of abuse and customer service tools. Part-time site management during staff reorganization.

Producer & Site Manager (January 2000-May 2001)

(Lycos) (Williamstown, MA & Waltham, MA)

Helped reposition Angelfire.com site as teen homepage community, initiated growth from 1 million to 9 million users, integrated site into Lycos Network. Duties included web production, defect-tracking, content management, help system overhaul, & server maintenance.

Toymaker (September 1997-December 1999)

(Williamstown, MA)

Developed, designed, and programmed Shockwave games for Tripod.com. Programmed interfaces for interactive stories and special multimedia initiatives. Managed design & product development of simplified homepage-building tools.

Programmer & Designer (June 1996-August 1997)

(New York, NY)

Set up and maintained first company website. Performed research, design, programming & debugging for educational CD-ROM demos.

Freelance Programmer & Developer (1996 - present)

(Flushing, NY)

Director, Shockwave, and CGI programming for online games, museum exhibits, & various e-commerce and non-profit websites.

Editorial Assistant (August 1994-September 1995)

BONE Journal/Elsevier Science (New Haven, CT and New York, NY)

Developed electronic manuscript tracking database, coordinated needs of authors, reviewers, editor and publisher of monthly medical journal

Education -

(New York, NY) `95 -`97

Master's Degree in Interactive Telecommunications

Thesis Project: ; an experiment in radio,

community, and live content on the web.

Received department award for Pioneering Work in New Media.

(New Haven, CT) `93 -`94

Graduate Program in

(Received University Fellowship)

Lab Instructor of Introductory Geology

(Binghamton, NY) `87 -`92

(Received Ralph Digman Prize in Geology)

(Received Institute of Chemists Award)

Volunteer Work

& Special Projects Science Website Producer (2001 - present),

Managed creation and production of local science-related websites.

Children's Charity Website Producer (Summer 2000)

Managed production of Website for promotion of Dance On A Moonbeam CD, by Bill Crofut.

Herbal Products Catalog Website Producer (1997 - present)

Developed and produced original catalog Website. Continue to give assistance and do development work on technical projects, such as, and secure e-commerce integration

Web Radio Station Manager (Fall 1996 - Summer 1997)

Better Living Through Radio - (New York, NY)

Created and organized a web-based, free-form, community service radio station;

as co-station manager handled scheduling of 35 DJs, programmed and designed website, performed

weekly/live site maintenance, organized a wide variety of live broadcast events

Internship (Spring 1996)

(New York, NY)

Assisted with production of computer-based kiosks and exhibits for Exhibits Department

Internship (Fall 1994)

(New Haven, CT)

Tour guide and supervisor of children's hands-on Discovery Center

Summary

Computer Developer with 6 years experience in website development and multimedia (CD-ROM) programming. Unique strengths include problem solving, error analysis, and creativity in areas of design, programming, and writing. Experienced with facilitating communication between designers, programmers, and writers. Extensive background in natural sciences and experience working with children s education. Award-winning game designer and co-founder of pioneering web-radio station.

Last Modified Summer 2004

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