Customer Service Manager

Chris Beckstead

**** * *** * #*, St. George, Utah 84770

801-***-**** **********@*****.***

Career Objective: Seeking entry level or experienced position, with growth potential to a higher level of

responsibility in recreation settings. Willing to enter training programs as well as graduate studies to further my

career.

Professional Profile

Able to effectively communicate with a diverse population and in diverse settings.

Highly organized with an enthusiastic and positive attitude.

Self motivated and work well in group settings.

Business Activities and Experience

Washington City Community Center, Washington, UT

Rockwall Manager/Special Events Coordinator

May 2008 Current

Manage a staff of 5-7 individuals, including scheduling and disciplinary actions

Manage equipment purchases for the rock wall

Develop and implement instructional classes for youth and adults

Design, coordinate and implement community events

Perform risk management responsibilities

Impact Payment Solutions, Logan Utah

Information Verification

January 2008 May 2008

Handle confidential personal financial information

Interact with 10-20 customers per day

Qwest Communications, Logan Utah

Customer Service and Sales

May 2006 December 2007

Interact with 10-20 customers per day

Handle confidential information

Operate multiple data base systems simultaneously to perform job duties

Bravo Club and Encore Club honoree

Honks $1.00, Logan Utah

Supervisor, General store clerk

September 2005 May 2006

Supervise night shifts of 2-3 employees

Order new product as needed

Receive shipments/operated fork lift

Regularly maintain and balance cash quickly and accurately up to $2,000

Dan s Grocery, Salt Lake City, UT

Checker/Cashier

June 2001 August 2002

Demonstrate strong customer relations skills through daily interaction with the general public

Regularly maintain and balance cash quickly and accurately up to $1,000

Received many positive compliments from customers regarding customer service, via supervisor

Dimple Dell Recreation Center, Sandy, UT

Rock Wall Staff

August 2000 June 2001

Coordinate open time on rock climbing facilities

Responsible for safety of 5-12 youth on a weekly basis

Provide instruction to 5-12 youth on proper rock climbing safety and techniques on a weekly basis

Brighton Ski Resort, Brighton UT

Peer Instructor

Winters 1999-2000

Assist ski instructor with teaching youth ski classes

Work with individual students on perfecting basic ski skills

Lead youth ski classes when necessary

Camp Steiner, UT

Camp Staff

Summers 1998-2000

High adventure guide leading overnight backpacking trips for small groups

Supervise rock climbing activities for individuals aged 14 and up

Rock climbing merit badge councilor

Education

Utah State University, Parks and Recreation Management Major; anticipated graduation Fall 2008.

Additional Experience

Two-year Voluntary Religious Service, Phoenix Arizona, June 2003- June 2005

Learned to set and accomplish goals as an individual and a team

Taught and shared ideas that were new and unique to people in both small and large groups

Developed strong interpersonal communication skills

Developed strong team work skills as well as self motivation skills

Partially responsible for training and supply of 150 other volunteers

Student Legal Services Chair, Utah State University, September 2006- January 2007

Publicized school appointed attorney to ensure student body knowledge of and use of that resource

Coordinated large group meetings between students and the school appointed attorney

Other responsibilities as a member of the Government Relations Executive Council

Baby Animal Days Volunteer

Created legal documents for Muttin Bustin rodeo

Supervised other volunteers

Created rodeo programs to facilitate children ages 2 12

Facilitated rodeo program for over 300 children

Boy Scout Merit Badge Pow-Wow

Facilitated Boy Scout Merit Badge program for over 220 youth and 20 adults

Supervised staff of over 20 employees/volunteers

Recruited appropriate event staff

Created and carried out effective marketing plan

Created a budget, and exceeded revenue expectations

Presenter Utah Recreation Parks Association Conference 2008

Member of the Parks and Recreation Club

Eagle Scout Award Recipient

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