Customer Service Manager
Resume:
Charles Camp
Email: abplqh@r.postjobfree.com
Address: P.O. Box 16810
City: Savannah
State: GA
Zip: 31416
Country: USA
Phone: 912-***-****
Skill Level: Experienced
Salary Range: $55,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charles E. Camp
P.O.Box 16810
Savannah, Ga. 31416
abplqh@r.postjobfree.com
VeriFone, Inc. Savannah, Ga.. Senior QA Engineer. December 2003 -
December 2012.
. Responsible for defining and developing project testing based on
Project specifications. Write detailed test scripts (manual /
automated) across the payment terminals, applications, the payment
processing gateway and the associated web log on site. Documents test
results. Analyze test results to determine if requirements have been
met. Applications are PAYware Connect (the VeriFone gateway), PAYware
Mobil, PAYware Transact, PC Charge, PAYware PC and PAYware SIM.
Applications are in .Net, Java and VBasic. Multi OS supported
applications. MX8 and MX9 series terminals (Linux based).
. Enter, report and track issues encountered in testing. Work with
development on all issues encountered in testing (with the fix
verification on the retest). Rational ClearQuest for bug and release
tracking.
. Responsible for conducting the application PA-DSS application audits.
Includes audit pre-testing, preparing the audit product documentation
and audit testing (PC Charge, PAYware PC, PAYware Transact, SIM, JAVA
Client, PAYware Direct and PAYware STS.
. Work with Support on field reported issues to gather further
information on the reported issue. Work directly with Support, the
client and in house development to get the reported issue resolved.
Provide status and the reported results on the direct escalation until
resolved.
. Conduct processor certifications as the processor code is released by
development.
. Responsible for managing multiple QA projects at the same time.
Working with business and technical staff in planning, executing and
documenting testing.
. Conduct peer reviews of test plans and test cases for QA team members
(onsite and offsite). Follow and enhance developed testing process,
procedures and/or methodologies. Mentor lower level QA team members.
Alexandra Technologies, Atlanta, GA.. Senior QA Engineer. April 2000 -
November 2003
. Define and implement project test plans for manual / automated testing
client software, websites and client server applications. Maintain
testing within the projects timelines to match the client's
development implementation.
. Work directly with client development during testing to address issues
identified. Document and maintain defect tracking. Document the
subsequent retesting of implementations. Primary clients were the
State of South Carolina Department of IT and NDC Health.
. Build isolated test sub-domains as required. Maintain the backups of
all system and client data in-house and offsite. Tools used were
primarily Mercury WinRunner and Radview WebLoad.
Butler Technical Solutions, Atlanta, GA. Lead QA Analyst. March 1990 -
March 2000.
. Implement PVCS Tracker for defect tracking so that clients can get a
real time report of all project information and testing results
through the website.
. Work with client development to identify (a statement of work) and
test functional requirements in manual and automated testing using the
clients software applications and web sites. Manage project test teams
on timelines, resource implementation and reporting in order to meet
objectives. Identify and resolve team blocking factors encountered
during testing. Document the testing results and work with client
development to define testing issues and the subsequent retesting of
implementations.
. Maintain the repository of testing / client information. Maintain the
offsite backup storage.
EDUCATION
B.A., Economics / Information Science, Armstrong State College, 12/89.
Candidate Resume - April Boiser
Contact Information -
Email: abplqh@r.postjobfree.com
Address:
City: Round Rock
State: TX
Zip: 78665
Country: USA
Phone: 512-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-oriented Center Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Educational Background:
High School Dipolma from Austin Community College, Austin TX 1/2001 to 2/2002 (General Education Degree)
Job History / Details:
Summary
Results-oriented Center Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Exceptional interpersonal communication
Skilled trainer
Marketing savvy
Skilled multi-tasker
Inventory control
Training and development
Deadline-oriented
Meets/exceeds goals
Self-starter
Report analyst
Financial reporting
Auditing methodology
Fiscal budgeting
Experience
April 1998 to October 2004
Sonic Drive In Restaurant Austin, TX
First Assistant Manager
Consistently provided friendly guest service and heartfelt hospitality.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Followed food safety procedures according to company policies and health and sanitation regulations.
Supervise crew of fifteen.
Weekly/Monthly Inventory.
Assume full responsibility for the drive-in in manager' absence.
August 2008 to November 2012
Advance America Pflugerville, TX
Center Manager
Ensure procedures outlining opening, closing, banking, collections, audits, local store marketing procedures are followed daily.
Budget control
Solved unresolved customer issues.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Understand new and current products
Matain an on-going marketing stragety
Effectively managed inbound and outbound customer calls.
Lead team in collecting Past due, NSF, Write Offs, and perform field calls.
Complete transactions accurately.
October 2004 to August 2008
Ace Cash Express Austin, TX
Center Manager
Cash checks using established risk analysis and risk management.
Review operating results of center daily
Meet and exceed center budget goals.
Managed team of three.
Reduced and controlled expenses.
Trained, coached and mentored staff of three.
Reviewed and edited loan agreements to ensure accuracy.
Market all Ace financial services.
Education
2002 Austin Community College Austin, TX
General Education Degree
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