Service oriented.

Josh A. Cleland

A+ *** West Church Street Newark, Ohio 43055

P+ 614-***-****

E+ *********@*******.***

QUALIFICATIONS PROFILE

Excellent communication, professional character and interpersonal

skills

Observational dexterity, keen awareness, needs assessment

Relationship building, maintenance and retention (strong community

relations)

All encompassing project management skills

Independent work ethic in high pressure environments

Xactimate trained

Extensive building trades experience. Residential and commercial

EMPLOYMENT HISTORY

Owner

Cleland Home Services, Newark, Ohio

February 2008 - Present Central Ohio (Greater Columbus Area and

Surrounding Areas)

Project assessment and budgeting, proposal development and

presentation, supplies/materials procurement

Customer service and issue resolution

Inventory and project management; use of Microsoft Office products

suite

Projects comprise all phases of construction

Insurance restoration and familiarity of claims adjusting

Adult Care Coordinator - Intensive Adult Case Management

Behavioral Healthcare Partners of Central Ohio Inc., Newark, Ohio

September 2009 - Sepmtember2010 Previously employed from January

2005 to March 2006

Provided high risk clients with coordinated assistance and links to

community services, in effort to relieve symptoms and stressors

Was responsible for diverse array of functions supporting welfare and

living standards of agency clients

Coordinated services (through recovery model), help schedule, manage,

improve, and motivate client lives

Role included client mental health, client advocacy throughout

community, housing, therapists, doctor visits, and registration for

social security benefits, food stamps and housing assistance; also

reporting to probation officers, parole officers, and contributions

to court hearings.

Participated in Municipal Courts LIFT Program; assist clients in

recovery oriented treatments, working in compliance with probation,

to ensure tasks are being met in the community and facilitated a

men's support group.

Youth Pastor

King's Way Christian Church, Nitro, West Virginia

May 2009 - September 2009

Provided faith-based counseling and support to caseload of ~25+

teens and families Trained, delegated, and managed

contributions of volunteers (qualified as sponsors)

Created and carried out programs and curricula focused on

growth and improvement

Provided referrals and follow up with community outreach and

social services; planned and managed events, trips, and church

services

Teacher/Counselor

Pressley Ridge Residential Treatment Facility, Ona, West Virginia

October 2008-May 2009

Conducted assessments, provided intervention and treatment, and

coordinated discharge planning for facility clients

Provided simultaneous care for 10 clients per floor; oversaw and

maintained effectiveness of overall treatment schedules and

progression

Managed individual living quarters and organized on/off-campus

functions; coordinated guest speakers, guided community service, led

fundraising events

Delivered life skills set and taught anger management (self control

issues and drug identification and effects)

Sales Representative

Western & Southern Financial Group, Newark, Ohio

February 2006 - February 2008

Spearheaded business development and customer service

Promoted product suite offering throughout Ohio

Cold called prospects, conducted client portfolio reviews, circulated

territory closing policy sales and delivered financial plans

Increased sales and successfully brokered products between clients

and company; utilized communications skills and ethics to suggest,

clearly explain and overcome objections to insurance products;

recognized with Rookie Award.

EDUCATION

Bachelor of Science 2002

Kentucky Christian University Grayson, Kentucky

Crisis Intervention Training - Cornell University

Xactimate trained, 2012 ProAdjuster Academy

Community and volunteer Contributions

Mission work to Haiti (1999, 2000, 2001, and 2009); assisted with

construction of church roof, health clinic, school/teacher

apartments and taught English

Currently volunteer at The Look Up Center in Newark, OH

Coached youth soccer

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