Customer Service Technician

Deanna Yem

Email: abplp8@r.postjobfree.com

Address:

City: Victorville

State: CA

Zip: 92395

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Lead Certified Pharmacy Technician with 7 years of educational and independent/chain retail pharmacy experience. Self-starter with extensive knowledge of Medicaid, Medicare, Part D, and other 3rd party billing procedures. Exceptional filing, organizational, and computer skills. Precise, punctual, and dedicated. Impeccable customer-relations background.

Educational Background:

High School Dipolma from Draughon's Jr College, Clarksville TN 1/2001 to 6/2006 (Pharmacy Technology)

Job History / Details:

Professional Summary

Lead Certified Pharmacy Technician with 7 years of educational and independent/chain retail pharmacy experience. Self-starter with extensive knowledge of Medicaid, Medicare, Part D, and other 3rd party billing procedures. Exceptional filing, organizational, and computer skills. Precise, punctual, and dedicated. Impeccable customer-relations background.

Licenses

California Board of Pharmacy - License #103315

PTCB Certified (CPhT) #4801-0701-0016-425

Skill Highlights

Typing 35 wpm

Knowledge of Sig codes

Processing/filling scripts

Bubble-packing medications

Maintaining nursing home profiles and A/R accounts

Complying with pharmacy laws and regulations

Ordering medications/supplies from multiple vendors

3rd party billing/adjudication

Maintaining pharmacy work flow and efficiency

Filing pharmacy records, hard copies, and maintain logs

Professional Experience

January 2011 to Current

Your Drug Store Rialto, CA

Lead Certified Pharmacy Technician

Proficiently processed and dispensed prescriptions. Maintained drug inventory levels, verified deliveries against purchase orders/returns, rotated stock, and complied with drug recalls. Processed up to 170 prescriptions daily. Precisely processed 3rd party claims and managed adjudication review. Regularly completed/filed paperwork, input prescriptions, and managed patient profiles. Reviewed daily loss reports and updated drug pricing as necessary. Communicated directly with doctors' offices and nursing homes via telephone and fax.

January 2009 to February 2010

Prescription Center Pharmacy Fairbanks, AK

Certified Pharmacy Technician

Provided friendly customer service. Processed up to 300 prescriptions daily. Regularly ordered prescription and OTC medications, pharmacy vials/bottles, and office supplies. Reconstituted medications as necessary. Verified patient data and billing information. Answered and screened phone calls for the pharmacist in a friendly, efficient manner. Input, processed, counted, and labeled scripts to be checked by the pharmacist. Cross-trained in pharmacy accounting and payments reconciliation.

June 2007 to May 2008

Fred Meyer Pharmacy #485 Fairbanks, AK

Pharmacy Technician

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Strictly maintained customer and patient confidentiality. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Processed up to 700 prescriptions daily with 100 percentage accuracy. Packaged and mailed prescriptions to patients. Filed hard copies and medication shipment paperwork daily. Recognized for outstanding customer service.

January 2006 to May 2006

Walgreen's Pharmacy Clarksville, TN

Pharmacy Technician Intern

Accurately and expediently filled patient prescriptions. Experience using cash register/handling currency. Cleaned, organized, and re-stocked items as needed. Knowledge using/refilling an automated dispensing machine.

Education and Training

2006 Draughon's Jr College Clarksville, TN

Associate of Science Pharmacy Technology

Coursework in Pharmacy Technology, Pharmacology, Pharmacy Law, Sterile Product Compounding, and Pharmacy Calculations and Terminology.

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