Customer Service Manager
Resume:
Tiffany M Ramirez
Email: ********@************.***
Address:
City: Gulfport
State: MS
Zip: 39503
Country: USA
Phone: 281-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Contact Preference: Email Or phone Resume ************@*****.*** 281-***-**** Headline: Management, Assistant Management, Team Leader, customer service OBJECTIVE: Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Results-focused management professional offering 5 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Educational Background:
High School Dipolma from Cypress, Cypress TX 1/2001 to 6/1992 (general)
Job History / Details:
Career Overview
Contact Preference:
Email Or phone Resume
Headline:
Management, Assistant Management, Team Leader, customer service
OBJECTIVE:
Dynamic Customer Service Manager who leads diverse teams to achieve company goals.
Results-focused management professional offering 5 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Strengths
Change management
Staff training/development
Consistently meet goals
Salary structure/compensation analysis
Efficient multi-tasker
Staff training
Supervision and training
Calm under pressure
Complex problem solving
Skilled negotiator
Sound judgment
Computer-savvy
Accomplishments
Staffing
Worked directly with Human Resources to streamline hiring and onboarding process.
Supervision
Supervised sales team to monitor sales activity and goal achievement.
Staff Development:Marketing
Implemented marketing strategies which resulted in 70 percentage growth of customer base.
Ensured superior customer service by having a highly motivated team and staff.
Project Management
Worked directly with [departments, clients, management] to [decisive action].
Supervision
Supervised team of ten to twentys.
staff members.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Competitive Analysis
Performed competitive analysis to make recommendations for future company growth.
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual.
Creative Problem Solving:
Resolved product issue through consumer testing.
Work Experience
11/16/2012 12:00:00 AM
Goodwill Industries Of South Mississippi
December 2010 to July 2011
Citi Trends Gulfport, Ms
Assistant Manager
Served as mentor to junior team members.Monitored the daily activities of [] customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel.
December 2008 to December 2010
Goodwill Industries Of South Mississippi D'Iberville, Ms
Store Manager
Managed team of 20 of professionals. Developed department's first incentive performance plan which motivated staff and resulted in a 23 percentage increase in sales.Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .Hired and trained all sales staff for new store location.Resolved an average of 3 customer complaints per month regarding sales and service.Determined merchandise price schedules and discount rates.Created and directed sales team training and development programs.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Trained in negotiations and time management.Created training manuals targeted at resolving even the most difficult customer issues.Monitored the daily activities of 10 customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget.
December 2005 to December 2007
Dollar General Rosenberg, Tx
Assistant Manager
Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.
December 1997 to December 1999
Computer City Pearland, tx
Upgrades Supervisor
Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Helped customers track and ship packages, responding to an average of [] calls per day.Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Informed customers about issue resolution progress.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.
Educational Background,
Houston (GED) US-Texas-Houston
Additional Information
Desired Salary/Wage: 16.00 salary
Current Career Level: 5 Years of relevant work experience:
Date of Availability: ASAP
Work Status: US - I am authorized to work in this country for any employer.
Active Security Clearance: No
Target Job: Management
Alternate Target Job Title: Assistant Management
Desired Job Type: Management
Desired Status: Full-Time Part-Time
Willing to work the following shifts: First Shift (day) Second Shift (afternoon)
Occupation: Management Data Entry/Order Processing General/ Sales/Retail/Business
Target Locations: Gulfport, Ms Or surrounding areas
Contact this candidate