Customer Service High School
Resume:
Linda Catalano
Email: abplmy@r.postjobfree.com
Address:
City: Vero Beach
State: FL
Zip: 32967
Country: USA
Phone: 772-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Pharmacy Technician with Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.30 years of hospital and retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
Educational Background:
High School Dipolma from East Cheyenne High School, Cheyenne WY 1/2001 to 6/1973 (Business)
Job History / Details:
Professional Summary
Pharmacy Technician with Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.30 years of hospital and retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
Licenses
Pharmacy Technician Certification Board
Certificate Number :120************
Expires November 30, 2012
State of Florida License
License Number: RPT 24768
Expires December 31, 2012
Both Licenses are in the process of being renewed
Skill Highlights
Excellent telephone etiquette
Expert understanding of Medicare and Medicaid processes
HIPAA trained
Inventory management
Counting and pouring expertise
Efficient and accurate
Hospital and retail pharmacy professional
Professional Experience
February 2009 to November 2012
Osceola Pharmacy Vero Beach, FL
Pharmacy Technician
Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Entered new patient profiles and prescriptions into medication input software system.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Strictly maintained customer and patient confidentiality.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Appropriately resolved customer issues, complaints and questions.Proficiently processed and dispensed written, oral and electronic prescriptions.Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
July 1997 to January 2009
Walgreen's Sebastian, FL
Certified Pharmacy Technician
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Mixed various pharmaceutical preparations according to written prescriptions.Correctly priced and filed prescriptions after they were filled.Strictly maintained customer and patient confidentiality.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Precisely processed third party prescriptions and managed adjudication review.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Consistently upheld proper pharmacy and general safety procedures and standards.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Appropriately resolved customer issues, complaints and questions.Proficiently processed and dispensed written, oral and electronic prescriptions.Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
October 1991 to June 1997
Swedish Hospital Medical Center Seattle, Wa
Pharmacy Technician
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Dispensed and delivered patient medications to patients throughout the hospital.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Filled departmental requisitions and crash cart medication trays.Mixed various pharmaceutical preparations according to written prescriptions.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Followed state and federal record keeping guidelines for legend drugs and controlled substances.
I also was trained in mixing Chemo Drugs for outpatient treatments.
Education and Training
1973 East Cheyenne High School Cheyenne, WY
High School Diploma
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