Customer Service High School

Tammy McElroy

Email: ********@********.***

Address:

City: Cambridge

State: OH

Zip: 43725

Country: USA

Phone: 740-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with [32] years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Meadowbrook High School, Byesville OH 1/2001 to 5/1977 (Accounting, office)

Job History / Details:

Career Overview

Personable and responsible Cashier with [32] years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Large cash/check deposits expert

Invoice processing

Opening/closing procedures

Telecommunication skills

Inventory control familiarity

Store maintenance ability

Markdown/promotional procedures

Energetic work attitude

Courteous demeanor

Also maintained ATM, and Main Vault .

Auditing procedures

Scheduling abilities

Knowledge of computers

Management skills of 23 years

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Sales

Consistently generated additional revenue through skilled sales techniques.

Work Experience

April 2004 to September 2012

Peoples Bank Cambridge, Ohio

Customer Service Representative II

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Expressed appreciation and invited customers to return to the store.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Developed new customer prospects or referrals.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Replenished merchandise shelves with items from the stockroom.Generated leads for new sales through telephone and email contact with customers.

Educational Background

12 Meadowbrook High School Byesville, Ohio

High School Diploma Accounting, office

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development

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