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Years Experience Customer Service

Location:
Sierra Vista, AZ
Posted:
November 15, 2012

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Resume:

MONICA M TRYON

Email: abpljn@r.postjobfree.com

Address:

City: Sierra Vista

State: AZ

Zip: 85635

Country: USA

Phone: 520-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Six years experience in Marketing, Meeting, and Event Planning Six years experience in Office Management Eight years experience/education in Restaurant/Catering Management, Hospitality Sixteen years experience in Government Contracts with Security Clearance

Educational Background:

High School Dipolma from Leeward Community College, University Of Hawaii HI 1/2001 to 6/2006 (Hospitality and Food Service)

High School Dipolma from Graduate School of Management, University Of Hawaii HI 1/2001 to 11/2012

Job History / Details:

Career Focus

Six years experience in Marketing, Meeting, and Event Planning Six years experience in Office Management Eight years experience/education in Restaurant/Catering Management, Hospitality Sixteen years experience in Government Contracts with Security Clearance

Summary of Skills

MS Office

MS Power Point

MS Access

MS Excel

POS Systems

Process development

Proficiency in E-Automate Digital

Accomplishments

Client Interface

Managed accounting close, accounts payable, and financial reporting for multiple clients.

SEO/SEM Strategies

Increased website traffic by 40 percentage daily views through effective meta-tagging, blogging and search engine submissions.

Branding

Designed and executed branding plan to rename and re-brand a $2.5 billion business unit.

Conducted studies to create messaging strategy.

Product Roll-Out

Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

Market Research

Defined industry segments and identified opportunities in domestic and international markets.

Professional Experience

February 2010 to August 2012

MIA's Mexican Grille Sierra Vista, AZ

Restaurant Owner and Event Caterer

Single handedly negotiated all contractual agreements with investment broker and property management Designed all the interior structural construction and cosmetic design of restaurant Conducted market research for various service contractors and vendors Assessed and evaluated over a dozen bids for build out Selected awardees and personally oversaw all process of the completion of work Obtained permits from health, fire, and liquor board departments to erect displays and exhibits and service food at events Created concept and menu for the restaurant Final authorization of employment, training, supervising, disciplining of staff Reviewed and determine food cost, labor, and purchasing Actively worked on the board for the city and the chamber of commerce for various functions and events to include Christmas Parade, fundraisers, art, culinary art and Restaurant Week Association, and promoted and supported business for the city Designed all marketing and promotional advertising to include social media. Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes. Created and executed marketing/PR campaigns, including new product introductions and existing product development.

January 2008 to February 2010

Kentco Corporation - EPG Fort Huachuca, AZ

Special Programs Event/Meeting Manager

Aided in the entire process of the Commercial Equipment Direct Assistance Program funded through FEMA held responsible for organizing all aspects of on and off site trainings, meetings, and social events Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, display, special needs requirements, event security and handled all negotiation with service providers Worked with local media for media coverage of event for political advantages Coordinated training as a prerequisite to receipt of equipment and helped ensure that the systems and devices awarded would be utilized fully and correctly Conducted market research in major cities with service providers and suppliers and made contractual arrangements for the location of the event Inspected event facilities in order to ensure that they conform to customer requirements Made logistical arrangements for the training which consisted of shipping and receiving of equipment valued at over 100k to. .

June 2007 to January 2008

Electronic Warfare Association - JITC Fort Huachuca, AZ

Visitor Support and Event Coordinator

Provided protocol support for official visitors, military ceremonies and events Completed necessary arrangements for formal and informal social functions Utilized proper protocol procedures for seating plans, guest lists and events Coordinated and maintained calendar of billeting/hotel arrangements Assisted organizations in protocol related questions/problems/inquiries Consulted with customers and protocol officers in order to determine objectives and requirements for the events such as meetings, conferences, and ceremonies Primary office cardholder for government IMPAC credit card Responsible for ordering, receiving and accounting of all supplies and equipment needed to complete task and events at hand.

January 00007 to April 00007

Best Medical International, Incorporated Springfield, VA

Event Marketing Coordinator

Responsible for coordinating all travel arrangements for personnel and medical officials attending conferences and trade shows Coordinated purchasing and shipping of all marketing exhibits to conferences Responsible for registering for medical conferences and confer with staff at a chosen site in order to coordinate details Design and implement efforts to publicize events and promote sponsorship Maintained records of the marketing events, including financial details Kept abreast with current trade publications and attended seminars Promoted medical conference and trade show by performing tasks such as meeting with professional and trade associations, and producing brochures and publications Monitor event activities in order to ensure compliance with applicable regulations.

1994 to 1999

Computer Science Corporation - EPG Fort Huachuca, AZ

Technical Information Specialist

Coordinated all travel-related activities for the project team personnel to include all arrangements from beginning to end of travel, maintaining files and expense reports Responsible for liaison with Government personnel at both DoD and contractor Researched and purchased all equipment and supplies for the project Created and maintained purchase requisitions and tracking of all requests Software and hardware custodian, maintaining updates of all software Set up and organized software training seminars Performed as independent task leader on work order assignments providing test support plans, weekly reports and labor tasking as required.

Education

University of HA Leeward, HA

Associates Degree Hospitality and Food Service

3.8 GPA

Graduate School of Management Dallas, TX

Graduate School of Management Certificate, Dallas, TX

Customer Service and Hospitality Certificate, Sterling, VA

Microsoft Excel and Access Computer Courses Management



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