Manager Customer Service

Alan Nahs

Email: abplcz@r.postjobfree.com

Address: *** ******* **

City: Groton

State: CT

Zip: 06340

Country: USA

Phone: 860-***-****

Skill Level: Management

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ALAN M. NAHS

149 Mallard Drive, Groton, Connecticut 06340

860-***-**** (Cell) abplcz@r.postjobfree.com

EXPERIENCED MANAGER

SUMMARY OF QUALIFICATIONS

Over 20 years` experience as a self-motivated team leader excelling at multi-tasking in a fast paced, high pressure environment. Experienced in troubleshooting and resolving complicated problems, proficient in Microsoft Word and PowerPoint and, U.S. Navy Supply Applications and DOS based programs. Hold a current Secret Security Clearance.

Training Personnel Customer Relations

Personnel Manager Financial Manager

Inventory Management Environmental Protection

Certified Sanitation Instructor & Inspector Building Improvements

PROFESSIONAL ACCOMPLISHMENTS

SUPERVISION AND MANAGEMENT

*Consistently exceeded requirements and goals within specified time lines by maximizing resources, personnel and working capital

*Managed and guided needed repairs to over 220 barracks rooms in four buildings resulting in a $75K cost saving to the Navy and improving quality of life for over 400 Sailors

*Maintained an inventory of over 315 line items valued at over $140K with a documented overall validity of 95.5%

*Presented and implemented a load and stowage plan to load over 132K pounds of food and over 250K pounds of repair parts resulting in reduction of load time by five days

*Executed the implementation of the Plastic Removal in Marine Environment program on 18 submarines subsequently reducing the amount of plastic being discharged by over 84%

*Periodically evaluated personnel to determine proficiency and provide recommendations for process improvement and professional development

TRAINING AND CUSTOMER SERVICE

*Supervised, trained and managed a department of over 14 personnel providing nutritious meals and issuing of repair parts to 12 different departments

*Effectively provided various types of training and ensured strict adherence to policies and procedures to 14 personnel, leading to a promotion rate of 98% in three years

*Managed manpower across five Naval organizations located on the military base to conduct military honors for over 550 Veterans and Active duty personnel

*Instructed over 20 new personnel monthly on sanitation and cleanliness standards onboard submarines resulting in average passing scores of over 95% by third party sanitation medical inspectors

KNOWLEDGE AND SKILLS

*Conducted monthly analysis of records to reduce costs and improve effectiveness

*Designed and planned layouts and processes for stowage areas and food inventory to provide 100,800 nutritious meals within the extremely tight confines of a submarine during a six month at-sea deployment

*Performed daily audits of paperwork to ensure accountability of inventory usage

*Assessed quality control by conducting weekly spot inventories and quarterly full inventories to ensure validity and accuracy of all stock items

EDUCATION AND TRAINING

Food Service Management Serve Safe Certification Advanced Culinary Specialist Food Service Administrati Navy Leadership Cardiopulmonary Resuscitation

Command Career Counselor General Mess Operations Barracks Management/Operations Basic Culinary Specialist School

*Obtained 54 Credits towards A.S. in Business Management, Coastline Community College, CA.

EMPLOYMENT HISTORY

Dec 2008 to Current Held the following roles while assigned to USS ANNAPOLIS SSN-760;

Supply Department Manager, Training Team coordinator, Watch Team Supervisor (small team leadership), HAZMAT Asst. Coordinator, Sanitation Instructor and Inspector.

Also fulfilled standard naval roles managing tactical operations, various (hydraulic/pneumatic) equipment operation and shipboard maintenance functions.

May 2007 to Dec 2008 Held the following roles while assigned to USS SAN JUAN SSN-751; Restaurant Supervisor (Leading CS), Head EMAT Member, Weapons

Handling, Sanitation Instructor and Inspector, Records Keeper

Jun 2004 to May 2007 Held the following roles while assigned to Submarine Base New London; Complex Manager, Navy Northeast region Funeral Honors Coordinator, Duty Chief Watchbill Supervisor, Training Coordinator

Mar 2000 to Jun 2004 Held the following roles while assigned to USS TOLEDO SSN-769; Head Chef (in the galley), Inventory Control Supervisor, Training

Coordinator, Weapons Team Handler

Mar 1997 to Mar 2000 Held the following roles while assigned to Submarine Base New London; Records Keeper, Cash collection Agent, Funeral Honors Team Member

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