Julie Short

Email: abpl8e@r.postjobfree.com

Address: * ********* **

City: North Waterboro

State: ME

Zip: 04061

Country: USA

Phone: 207-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Julie Bernier Short

7 Deerfield Drive N. Waterboro, Me. 04061

Home 207-***-**** Cell 207-***-****

Date 10/31/2012

SUMMARY OF QUALIFICATIONS AND SKILLS

I am aspiring to be a part of a team in an industry that offers growth and diversity, having a wide variety of cross-functioning training and experience, bringing over 17 years of superior service in a fast paced, customer focused environment. I have knowledge and expertise in a variety of fields, having received multiple awards for service and reliability.

Excellent organizational and communication skills developed over the past 20 years.

Multi-functional job experiences have allowed me to anticipate and creatively resolve issues and conflicts within a fast paced, high pressure environment.

Highly effective listener and creative thinker.

Strong problem solving and analytical skills.

Strong written and oral communication skills.

Strong mentor for peers as well as upper level support.

EMPLOYMENT EXPERIENCE

Shisei Ryu Aiki Budo Kai - Maine Charter

Sole Proprietor 3rd Degree Blackbelt - 09/11 to Present

Instruct on the art of Aiki Budo and martial arts theory

Train students on self control and energy focus

Provide a forum for physical, mental and spiritual development

Aid in recognizing ones true potential and strengthen ones character

Offer diverse instruction based on student needs

Manage and train on class curriculum

Observe and evaluate students for advancement

Coach on performance and provide feedback on student progress

Receive feedback on materials covered and instruction

Provide an open forum for ideas on bettering the program

Evaluate assistant instructor and provide feedback

Address issues and concerns and offer scenarios as it pertains to the questions asked

Winxnet

84 Marginal Way

Portland, ME 04101

Inside Sales 03/12 to 09/28

Supported VP of Sales and Marketing and escalated sales opportunities

Offered recommendations to existing client base regarding upgrades to their network infrastructure to support sales growth

Boosted existing sales quota to increase revenue stream amongst the sales team

Winxnet

84 Marginal Way

Portland, ME 04101

Inside Sales (continued) 03/12 to 09/28

Provided written procedures to undocumented workflows

Coordinated and scheduled customer meeting with sales associates and engineers

Trained and developed new hires on required programs and written procedures

Measured long term goals on a weekly basis for strategic planning

Account Manager 06/11 to 03/12

Managed and retained multi-level customer base of approximately 50 clients with a broad scope of support needs, focusing on strengthening relationships

Onboarded new clientele

Onsite meetyings

Provided written procedures to current workflow which was previously undefined

Supported staff of 40 plus Engineers at multiple levels

Trained employees on the Account Manager role

Solved small technical issues within my control

Probed and researched client issues prior to escalation

Collaborated with key decision makers on the best approach to customer needs

University of Southern Maine Student Employee 07/09 to 12/10

P.O. Box 9300

Portland, ME 04104

Office of Marketing Student Editor

Edited and designed brochures and posters using Adobe CS4 Desktop Publishing software with a focus on brand management.

Layout and soft editing of the 2011 LLI Review using Adobe CS4 InDesign.

Assisted with overflow of marketing requests on an on call basis.

Research Computing Group Student Administrative Assistant

Set up and maintained detailed project history on all team members.

Set up meetings and administered meeting minutes.

Project Manager for Students with Disabilities project

Executed project plans.

Managed 5 or more students by delegating specific tasks for project completion.

Produced and edited short videos.

Assessed disability restrictions to ensure each student could work to the best of their potential while meeting curriculum requirements.

Completed final report outlining project requirements and improvements.

Facilitated team meetings.

Evaluated existing materials presented by the University of Washington.

Documented the history of the project for review and approval of a grant offered by the University of Washington.

Standard Insurance Company

41 Donald B Dean Dr

South Portland, ME 04106

Sr. Policy Administration Specialist - National Accounts 07/08 to 07/09

Provide advanced levels of expertise as an extension to the Policy Administration Specialist role.

Successfully lead the large case billing team, by reducing overall suspense from $12 million a month down to $1 million a month.

Responsible for adhering to established financial controls.

Demonstrated the organizations core values with a meets to exceeds performance rating.

Participate in projects that identify and target issues related to the customer experience.

Trained members of my team on systems that enhance efficiency.

Developed a letter system for client mailing that will allow a more efficient workflow.

Demonstrated leadership by providing coverage for management and a mentor to peers.

System documentation on multiple platforms of workflow followed and to maintain history of accounts.

Supported a team of implementation specialists, national account consultants and underwriters working collaboratively to go above and beyond customer expectations.

Solicited customer feedback using an open dialogue to obtain information in order to provide superior service and support for existing and on-going needs.

Policy Administration Specialist - National Accounts 01/07 to 07/08

Policy Administration Specialist - Regional Accounts 07/06 to 01/07

Customer Management Specialist (Contract Specialist) South Portland 09/04 to 07/06

Unum (Formerly Unum Provident) - Manager Tamera Edison Service Relationship Specialist I, II and III South Portland 10/99 to 09/04

AWARDS

Maintained honor role status for service excellence annually (Unum)

SCORE award for leadership Excellence (Unum)

SCORE trip to Disney for a training program for superior service (Unum)

Multiple Quality Performance Awards for superior service (Standard Insurance Company)

EDUCATION

Bachelor of Science December 2010 - Information and Communication Technology concentration at the University of Southern Maine.

The Information and Communications Technology concentration provides for the study of information and communications systems integral to modern business and industry. The concentration emphasizes theory and application relating to the management and operation of computer and technical systems used for communications, information management, control technology, and publishing.

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