Quality Medical

D E I R D R E M . TO RTO

** **** ****** **********, ** 13903

Cell: 607-***-**** *****@*******.***

PROFILE

Master of Health Administration candidate with hospital operations and strategic integration experience at the

professional level. Additional experience in project management at both the health system and hospital level. Strong

analytic background with experience using Microsoft Office and Siemens Crystal Reports. Excellent writing skills.

EDUCATION

CORNELL UNIVERSITY SLOAN PROGRAM, Ithaca, NY

M.H.A., May 2012

BINGHAMTON UNIVERSITY, STATE UNIVERSITY OF NEW YORK, Binghamton, NY

B.S., May 2010, GPA: 3.76

Major: Human Development

Who s Who Among Students in American Colleges and Universities

National Scholar Honor Society

Sigma Alpha Pi Founding Member

Student Health Advisory Committee- SUNY Binghamton (2008-2010)

EXPERIENCE

SUNY UPSTATE MEDICAL CENTER, Syracuse, NY Aug 2011 Present

Hospital Administration Intern

Assisting on the integration of a newly acquired hospital 306-bed hospital by conducting a staffing productivity assessment

of each department to identify adjustments and improvements

Planning for operational and financial integration of clinical services (e.g. integrating sleep labs, transitioning surgical

services and physician medical groups between two campuses, expansion and rebranding of the Women s Health Center)

PARTNERS HEALTHCARE, Boston, MA May 2011 Aug 2011

Clinical Affairs Administrative Intern

Evaluated methodology and results of the major national hospital quality rankings (Thomson Reuters, University

HealthSystem Consortium s Quality and Accountability Study, US News and World Report)

Developed an inventory of measures for all government and commercial incentive programs affecting hospitals and

physicians (Accountable Care Organizations, Value-Based Purchasing, Meaningful Use, Inpatient Quality Reporting,

Outpatient Quality Reporting, Physician Quality Reporting System)

Assessed Partners committees for organizational recommendations by studying objectives, membership overlap, meeting

frequency, and relevance

UNITED HEALTH SERVICES HOSPITALS, Binghamton, NY Aug 2009 Aug 2010

Special Projects Intern

Program Administration/Development: Marketed new Outpatient Wound Care Clinic to physicians, re-design of

Bariatric Surgery Program to increase volumes, implemented 340b Drug Discount program by tracking savings and

documenting drug procurement cycles

Analytics: Utilized new system-wide Decision Support System (DSS) to build and present reports for decision-making

(e.g. payer mix and average payer reimbursement of GI Lab to determine feasibility/ROI for purchase of new Halo 360

ablation)

Strategy: Planned Outpatient Imaging Center to gain competitive presence and maximize patient flow, gathered

collaborative analysis of Thomson Reuters Cardiovascular Report to understand UHSH s areas of improvement

Executive Information: Prepared a system-wide Financial, Clinical, and Market Growth Analysis for bi-monthly board

meetings

Special Hospital Initiatives: Presented Monthly Readmission Report Cards, assessed common secondary diagnoses for

readmissions/admissions, contributed in obtaining funding for a CHF Nurse Navigator position from Excellus based on

financials and patient population, completed a Certificate-of-Need for renovating UHS s Senior Living Center, researched

Community Image Study Vendors, verified Cath/EP Lab Productivity, participated in Lean Six-Sigma that assessed patient

flow from Acute Care to Transition Care Unit and Door-to-Balloon time

ADDITIONAL SKILLS AND MEMBERSHIPS

Microsoft Office, Siemens Crystal Reports, Lifeguard for four years

American College of Healthcare Executives (2008-Present)

Medical Group Management Association (2010-Present)

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