Manager Management

DANA F. LADD

**** *. **** ****** #***, CASPER, WYOMING 82609

307-***-****/CAMPUS *****@*************.***

Strategic Programs Team Leader

Organization Improvements Knowledge Management

Program Management Project Management Knowledge Management

Strategic Planning Team Development Complex Project Design

Goal Alignment Process Improvements Business & Systems Analysis

Relationship Management Value Measurement Quality Compliance

PERSONAL DEVELOPMENT

PhD Information Systems Management (2013)

School of Applied Management & Decision Sciences (Dissertation: KMS Design)

WALDEN UNIVERSITY, Minneapolis, MN

MS Management (2001)

EASTERN NAZARENE COLLEGE, Quincy, MA

BS Computer Science

CHAMINADE UNIVERSITY, Honolulu, HI

Military Experience

Air National Guard, North Kingstown, Rhode Island (1992-2000) (Secret Clearance)

Master Personnel Systems Manager (PSM), Master Sergeant, USAF Reserve, Retired, Honorable Discharge

Process Improvement- Redesigned mobilization records validation process significantly reducing aircraft pre-

deployment processing time, reducing personnel disqualifications, and improving personnel records management.

Achievement Award- Received Air Force Achievement Medal for rapid mobilization process improvement.

United States Marine Corps, Quantico, Virginia (1975-1989) (Top Secret Clearance)

Central Data Processing Activity (CDPA) Staff NCO, Gunnery Sergeant, Honorable Discharge

Complex Project Design- Designed, coded, and deployed mainframe (IBM CICS) environment for Electronic Mail

System linking USMC bases worldwide with online electronic document transfer capability (DISOSS).

Systems Analysis & Programming- Improved worldwide online transaction system uptime from 75% to 95%.

Achievement Award- Received Naval Commendation Medal for initiative, leadership, and system improvements.

Achievement Award- Honor Graduate, Class Rank 3rd, Staff Non-Commissioned Officer Academy.

Achievement Award- Honor Graduate, Class Rank 2nd, Non-Commissioned Officer Academy.

Dana F. Ladd 307-***-****) Page 1

Professional Experience

Casper College, Casper, WY 2011 - Present

More than 10 national accreditations underscore the quality of educational programs at Casper College. More than 50 associate

degree programs and 30 one-year certificate programs are offered in eight academic divisions.

Computer Security, Business Information Systems Faculty

Developed and delivered new program launch for Computer Security AS and AAS degrees; developed and

delivering all computer security course offerings, including networking, network security, and computer forensics

courses.

Team Development- Serves as a participating member of the Information Technology committee.

Knowledge Management - Serves as a participating member of the Casper College Learning Communities work group,

dedicated to creating inter-disciplinary learning experiences, bridging academics, community service, and industry.

Gemini Industries, Burlington, Massachusetts (Secret Clearance) 2008 - 2010

Provider of technical and management services to support high priority and high visibility National Security projects and cutting -

edge investigative and intelligence solutions to law enforcement agencies and Private Industry

Corporate Strategic Projects, SharePoint Project Manager (2009-2010)

Leveraged Project Management tools, including Prince II boundary tasks, to assess risks, identify improvements

within current operation processes, verify current task(s) completion, and refine follow on project tasks.

Quality Compliance- Designed, created, and deployed data management portals supporting distributed data

entry; defined data quality measurements and automated data quality validation processes.

Project Management- Developed SharePoint 2007 implementation plan, including Project Plan and Work Breakdown

Structure, product deliverable verification measures, and project reviews; tracked project costs against budget.

Business Analysis- Created requirements management framework, including requirements classification and

prioritization schema; conducted requirements analysis sessions; developed cost benefit analysis; defined

RAD SDLC approach with phased deliverables; defined Test plan and developed test scripts.

Systems Analysis- Designed and implemented BD site collection with over 40 sites to manage 36 business partners

supporting $3B RFP; designed and implemented remote regional office work team portals, including problem

reporting and change request tracking. Installed and configured intranet MOSS2007 pilot portal.

Goal Alignment- Developed IS strategic plan, to include Internet VPN, Intranet and Extranet platform design,

supporting strategic business plan growth goals, integrating knowledge management goals.

Quality Assurance, ISO 9001, QA Manager (2008-2009)

Assumed greater responsibility over process compliance through Level 2 procedure automation

Quality Compliance- Automated Level 2 procedure checklists; identified issues requiring corrective action; completed

root cause analysis.

Business Analysis- Developed Level 3 procedure templates, embedding CMMI ML2 goals, supporting ISO 9001:2008

and ISO Audit objectives, pre-positioning for future CMMI ML2 Services Management certification.

Dana F. Ladd 307-***-****) Page 2

Citizant Corporation, Chantilly, Virginia (Secret Clearance) 2005 - 2007

A leading provider of technical and business solutions for civilian and military government agencies

Corporate Office, CMMI Program Manager (2006-2007) (Secret Clearance)

Established Program Management Office supporting $750K CMMI ML3 certification initiative

Strategic Planning- Designed 5-year strategic process improvement (PI) roadmap linking knowledge management

(KM) and virtual work team industry best practices, significantly reducing process asset development and deployment

cycle times, while significantly improving virtual team collaboration capabilities.

Quality Assurance- Designed Process Asset (PA) Configuration Management System (CMS) linking web-enabled

management tracking portal with XML-tagged process definitions, incorporating real-time feedback and automated

asset cataloguing functionality, significantly reducing manual configuration tracking and control tasks.

Project Management- Developed CMMI ML3 Project Plan, Risk Plan, Quality Assurance Surveillance Plan,

Communication Plan, and resource loaded Work Breakdown Structure.

Complex Project Design- Defined ML3, ML4, and ML5 capability milestones with cultural transformation, project

management, KM, and team development goals and objectives, creating a holistic socio-technical process

reengineering framework, effectively compressing industry standard 18 month certification life cycle to 12 months.

HUD, Chief Information Office, Information Quality Manager (2006)

Managed 1-year segment of Total Information Quality Management (TIQM) 5-year program

Quality Compliance- Identified, classified, and prioritized information quality (IQ) assessments for HUD programs

based on HUD s Annual Performance Plan (APP) key performance indicators (KPIs).

Project Management- Established data quality (DQ) analysis projects, engaged target program offices, established

control teams, analyzed data extracts, and completed Assessment Reports.

DLA, Defense Logistics Information Services, Data Quality Manager (2006)

Managed 6-month $235K Defense Logistics Information Systems (DLIS) data quality (DQ) contract

Quality Compliance- Integrated information quality analysis enhancements into DLIS data quality program, improving

data extract analysis effectiveness, resulting in critical record gap identification between DoD agency system

transactions and DLA reporting systems, significantly improving DoD asset tracking information quality.

Systems Analysis- Designed and implemented transaction level data quality measurement procedures and scripts for

Asset Visibility (AV) data warehouse system feed, transaction extract, and data translate functions.

Air Force Program Executive Office/Service Acquisitions, Program Manager (2005-2006)

Managed 3 direct reports while launching $1.2M Program Management Office supporting Pentagon Air Force

Program Executive Office / Service Acquisitions (AFPEO/SA) contract

Strategic Planning- Designed, coordinated, developed content, and delivered senior staff two-day off-site strategic

planning workshop, including stakeholder analysis and SWOT analysis tailored to AF Service Acquisitions .

Business Analysis- Designed, integrated, and deployed IT-enabled process improvement (PI) projects automating and

simplifying AFPEO staff operations, significantly reducing senior staff administration activity time.

Dana F. Ladd 307-***-****) Page 3

Dynamics Research Corporation, Andover, MA (Secret Clearance) 2004 - 2005

Provider of innovative management consulting, engineering, technical and information technology services and solutions to federal

and state governments with over $250M annual revenue

Air National Guard, Chief Information Officer, Directorate Liaison

Provide CIO governance and project management support to Financial Management Directorate.

Value Measurement- Defined key CIO service offering deliverable quality reviews and project milestone reviews,

establishing effective measurement framework for assessing Directorate-CIO relationship strength, service offering

impact, and customer satisfaction.

Relationship Management- Designed 3-phase CRM life cycle for leveraging CIO support capabilities into Directorate

IT-acquisition system development life cycles (SDLCs); effectively establishing a repeatable relationship-building

methodology, significantly reducing CIO and Directorate PM duplication of effort and CIO resource inefficiencies.

Quality Compliance- Integrated Defense Finance & Accounting Service (DFAS) Blue Book milestones into IT Lean /

C4ISP framework; developed System Security Authorization Agreements (SSAA) with embedded CFO compliancy

linkages.

Knowledge Management- Designed, launched, and managed Community of Practice (CoP) for CIO Liaisons, creating

a working repository capturing Directorate liaison challenges and CIO solutions as well as project management best

practices.

Business Analysis- Designed enterprise life cycle (ELC) phases and milestone events containing multiple project life

cycles for Chief Information Officer (CIO) program-level initiatives, resulting in repeatable methodology for

managing multiple projects for each Air National Guard Directorate.

Nichols College, Dudley, MA 2001 - 2004

Developing tomorrow s leaders through a dynamic, career-focused business education

MIS Department, Assistant MIS Professor

Restructured MIS curriculum; developed and delivered all MIS course offerings.

Strategic Planning- Served as interim CIO on President s IT Strategic Planning Committee developing key IS

architecture and IT improvement blueprint documents.

Knowledge Management- Envisioned, designed, organized, and delivered campus-wide IT symposium for all faculty

and staff, full day event, with multi-track breakout sessions, significantly improving faculty and staff IT related skills

and awareness for integrating IT into curriculum delivery. Developed and leveraged McGraw-Hill sponsorship.

Team Development- Chaired Education Technology and Library & Information Resources Committees, maturing

cross-functional academic leadership teams to include college faculty, staff, and students:

Most impressive was his tenure as Chair of the Education Technology Committee. Here he demonstrated his

leadership skills, eliciting contributions from each member, giving everyone a sense of ownership and enabled us to

produce a superior strategic plan. (Jim Douglas, Director of Conant Library, Nichols College)

Achievement Award- Received Outstanding Professor Award (2002), student vote, from pool of 150 Adjunct

Professors for Eastern Nazarene College LEAD adult education program.

Dana F. Ladd 307-***-****) Page 4

Kronos, Chelmsford, MA (Secret Clearance) 1995 - 2001

Workforce management solutions leveraging the expertise of over 3,000 employees internationally, spanning thousands of

installations in organizations of all sizes including over 50% of the Fortune 1000

Global Support, Manufacturing Solutions, Technical Support Manager (1998-2001)

Managed 5 direct report team members: Acquired greater organizational leadership experience managing cross-

functional, rapid response support teams.

Team Development- Significantly improved team morale and technical capabilities in high volume call center

environment extending team member retention from industry standard 12 month duration to 36 months.

Process Improvement- Enhanced escalation protocols and procedures for managing distressed regional

implementations, significantly improving customer satisfaction while re-establishing project schedules.

Problem Resolution- Engaged and deployed rapid response cross-functional support teams for aggravated accounts;

significantly reducing problem identification and response times from week(s) to 48 hours while significantly

improving intra-organizational collaboration capabilities.

Knowledge Management- Effectively established product knowledge capture and reuse web portal, resulting in more

timely and consistent problem resolution, improving customer satisfaction and self-service capabilities.

New England District, Manufacturing Division, Implementation Account Manager (1995-1998)

Provided pre- & post-sales project management and training support to manufacturing data collection customers as well as

manufacturing division sales representatives.

Relationship Management- Provided pre- & post-sales support & training to manufacturing, warehousing, and retail

order entry customers and sales representatives.

Project Management- Developed Project plans, Work Breakdown Structures, Test plans, and test scripts.

Vertex Industries, Inc., Wilmington, Delaware 1994 - 1995

Systems integration and middleware solutions provider that offers turnkey automated data collection solutions and middleware

support for the seamless connection of distributed applications

Engineering Division, Senior Integration Engineer

Designed and coded multi-platform data collection solutions, including AS/400, RS6000, and UNIX data links,

FoxPro transaction processors, and portable RF device data collection programs.

Relationship Management- Provided pre- & post-sales support & training to manufacturing, warehousing, and retail

order entry customers and sales representatives.

Project Management- Developed Project plans, Work Breakdown Structures, Test plans, and test scripts.

Dana F. Ladd 307-***-****) Page 5

Toray Plastics America, North Kingstown, Rhode Island 1992 - 1994

The world leader in synthetic fibers and textiles, carbon fibers, plastics, chemicals, pharmaceuticals and high performance films.

Lumirror Plant, Information Systems Manager

Managed 2 direct reports, 10 international team members, and 2 vendors: Acquired greater leadership experience

managing international teams in matrix reporting structure.

Complex Project Design- Designed and implemented Fujitsu Virtual Machine (VM) Mainframe on-line processing

environment from single Mainframe environment, supporting Lumirror Plant expansion.

Project Management- Developed Project plan, Risk Management plan, Work Breakdown Structure with resource

assignments, Test plan, and test scripts, successfully implementing $1.3M IS upgrade one month ahead of schedule

and $640K under budget.

Problem Resolution- Designed, coded, and implemented Access database Change Management System, efficiently

monitoring code changes against Risk Management plan.

Bath Iron Works, Brunswick, Maine (Secret Clearance) 1990 - 1992

A full service shipyard specializing in the design, building and support of complex surface combatants for the U.S. Navy

Information Systems Division, Data Communications Manager II

Managed 2 direct reports and 4 vendors: Assumed greater leadership responsibility over intra-organizational process

improvements through technology integration.

Complex Project Design- Designed and implemented first commercial T1 Ring topology in state of Maine, supporting

$550M 30 year AEGIS Destroyer contract.

Problem Resolution- Installed shipyard Fiber Backbone (FDDI) and linked remote engineering units transitioning BIW

from engineering design diskette distribution to online file transfer, eliminating point to point circuits, resulting in an

average $10K monthly cost savings.

Dana F. Ladd 307-***-****) Page 6

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