Customer Service Training

***.****

*****.*****@***.***

**** *. **** *. *****, Nibley, Utah

84321

SUMMARY

The MBA program at Utah State University is a dynamic and challenging program that

requires a lot of attention to detail and interaction with students. With my background in

the customer service, I feel I have the skills, attitude, enthusiasm, creativity, and efficiency

to provide the requisite leadership to MBA students and faculty.

PROFESSIONAL PROFILE

Hands-on individual with an excellent work ethic. Creative problem-solver with the ability to

multi-task, resolve conflict, meet deadlines, and proficiently communicate.

Leadership

Self-starting professional capable of managing a wide range of organizational functions and

consistently producing quality work. Able to lead in a fast-paced environment, consistently

prioritizing tasks and meeting deadlines, while valuing those under my umbrella of

supervision.

Resolve issues that arise for MBA students, MBA faculty, and PAC staff

Successfully manage the graduation process for over 200 MBA students

Provide leadership and support for programmatic issues, including program

delivery, advising, graduation, registration, event coordination, logistics for one of

the MBA international trip and travel to ensure a quality MBA experience for both

students and faculty

Program Development and Delivery

Proactive communicator with motivation to ensure a natural evolution of the MBA program.

Organize events for the Huntsman MBA Office

Facilitate delivery of MBA courses at multiple sites

Develop documents utilized in the Huntsman MBA Office for advising

purposes (i.e., orientation booklets, student checklists, programs of study,

and specialization applications)

Manage registration for over 200 MBA students on a semester basis

Update and maintain the USU MBA website

Recruitment

Friendly and helpful face, always prepared to answer questions, believing there is nothing

outside my job description.

Attend graduate fairs to answer questions for potential graduate students at USU

Inform, guide, and encourage prospective and current students during their MBA

careers

LINDI BROWN PAGE 1

CAREER TRACK

Program Coordinator, Huntsman MBA Office, Utah State University 2008-present

Graduate Instructor, French, Utah State University 2009-present

Teller, Lewiston State Bank, Logan, Utah 2008

Teller, Wells Fargo Bank, Logan, Utah 2007-2008

Steward, Cruise West, Seattle, Washington 2006

Assistant de langue, Lyc e Amiral de Grasse, Grasse, France 2005

EDUCATION AND TRAINING UTAH STATE UNIVERSITY

Master of Second Language Teaching May 2011

Bachelor of Arts French May 2006

Banner Training 2008-present

School of Graduate Studies Training 2008-present

HONORS AND AWARDS DEPARTMENT OF LANGUAGES, UTAH STATE UNIVERSITY

Graduate Instructor of the Year, Dept. of Languages, Philosophy and 2010-2011

Speech Communication

Nominated Graduate Instructor of the Year, Dept. of LPSC 2009-2010

Graduate Instructorship Fall 2009 - present

COMMUNITY SERVICE

Member, Planning Committee, Ride for the Fallen Charity Run 2008-present

French Tutor, Individual/family lessons 2006-present

SKILLS

Exceptional organizational, communication, interpersonal, and creative skills.

Proficient in several computer programs, including: Word, Excel, PowerPoint, Acrobat,

Photoshop, Blackboard, Audacity, Dropbox, EZPlug, Camtasia, social networking

programs

PERSONAL INTERESTS

Self-taught oil painter

Self-taught guitarist

Student of Chopin and Debussy

Country music fan including (but not limited to): George Strait, Johnny Cash, and Tim McGraw

Firm believer that all light switches in the house should face the same direction

LINDI BROWN PAGE 2

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