Customer Service Medical Billing

Customer/Client Services (Southern Indiana/Louisville)

Date: 2012-11-03, 2:16PM EDT

abpky5@r.postjobfree.com

Christopher T. Pendleton

**** * ***** **

New Albany, IN 47150

Cellular 812-***-****

Home 812-***-****

abpky5@r.postjobfree.com

Client/Customer Service/Account Handling

Profile

20 years of experience in promoting the best customer service, Consistently successful with

raising service standards, Resourceful problem solver with proven ability to bring quick

resolution to challenging situations as well as build lasting relationships with clients and

vendors, Confident with demonstrative ability to easily transcend cultural and non-cultural differences

among customers and peers, Former gate agent for US Airways with experience using SABRE

airline itinerary building software, checking in flights and passengers, assisting the disabled and

children, and rerouting passengers in time restraint situations, certified in Adult, Child, and Infant

CPR/AED and First Aid

h Lights up the room a brings a smile to all around

h Former collegiate national champion cheerleader with a sense of style with leadership

h Has traveled extensively and knows the importance of making the customer have the best

experience while using the company's services

h Stays up to date with constant changing company policies and procedures

h Informs and clarifies procedures established in the event of an emergency

h Skilled at learning new concepts quickly, working well under pressure, and communicating

ideas clearly and effectively both verbally and written

h Enthusiastic about maintaining a positive environment and working relationship

Accomplishments

h Former medical biller who in the first month collected 80000.00 in health insurance payments for

provider who previously averaged 40000.00 per month

h Recognized for several customer service awards

Experience

joseph Salon and Spa,, Louisville, KY

Creative colonist/Customer Service, 2004 - 2011

Hair colonist with one of the top 10 Aveda salons in the country. Awards for monthly contests in

sales.

Jamfest Spirit Productions, Louisville, KY

Judge, 2002 - Present

Travel around the country when needed to judge cheerleading and dance competitions

Joe Black Productions, Miami Beach, Florida

Club Promoter 2000, 2001

Promoted events and special entertainment for nightclubs using promotional flyers and distributed to

local hotels and restaurants.

National Cheerleaders Association, Dallas, TX

Camp Instructor, 1998 - 1999

Leader at camps across the country teaching ages preschool through college the importance of team

players and leaders of their school and community.

h Top rookie of the year nation wide.

Accudata, Boca Raton, FL

Medical Biller/Insurance recovery specialist, 2000 - 2001

Specialized in medical billing for large provider accounts across the country in Orthotics/Prosthetics,

DME, and worker's compensation

h In the first month that I handled one account I increased it's revenue from an average of 40000.00

to 80000.00.

US Airways, Louisville, KY

CSR/Gate Agent, 2003 - 2003

Boarded and De-Boarded flights, re-routed and changed passenger itineraries under time restraints,

helped children traveling alone and passengers with disabilities, authorized planes to leave and enter

their gateway, and made critical announcements over the PA

UPS/Worldwide Logistics, Louisville, KY

Secured Financial Documentaion, 1999 - 2000

h Ran four batch conversions per night with each batch containing 300-400 new credit cards to be

made due to customers who had lost them or they were stolen and needed replaced within 24

hours, then ran the embossing machine, placed the new cards in secure packaging, and got them

out on the first flights available at Louisville International Airport

Education

State Licenseure, Cosmetolog, 0200

Hair Design School, Louisville, KY

Licensed with a master of cosmetology/esthetician in both states of Indiana and Kentucky

undecided, 2 yr

University of Louisville, Louisville, KY

was on scholarship and cheered on the National Champion Varsity Co Ed cheerleading squad and

won nationals in 1999

H.S., 1997

New Albany Senior High School, New Albany, IN

Summary of Skills

Airline Itineraries, Exemplary Customer Service, World Wide Web, General Office Skills, Private

Collections, Correspondence, Billing/Follow-Up, Promotional Advertising, Accounts Receivables

Licenses

Adult, Infant, Child CPR, First Aid, AED, 2011 - 2013

American Red Cross

Cosmetology/Esthetician

Indiana and Kentucky

Contact this candidate