Project Manager Engineer

Title:Office Assistant

abpku0@r.postjobfree.com

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: CA

ZIP:

CANDIDATE ID: 2928761

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 760-***-****

EMAIL: abpku0@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: product, engineer, sale, health, healthcare, market, e-commerce,

marketing, information technology, programmer, systems analyst, strategic, visual

interdev, roi, clinic, clinical, medication, nursing, accounting, finance

REVISION: 08-SEP-02

RESUME:

NAME: Jeannie Miller

ADDRESS: 1219 Sand Dollar Way

CITY: San Marcos

STATE/PROVINCE: CA

ZIP/POSTAL CODE: 92069

COUNTRY: USA

EMAIL: abpku0@r.postjobfree.com

PHONE: 760-***-****

CANDIDATE ID: 214312

CITIZENSHIP: US

Citizen

EDUCATION:

EXPERIENCE: 10

WILL RELOCATE: Yes

RELOCATION INFO: CA

JOB WANTED: Any

RATE NEEDED:

HOMEPAGE:

COMMENTS:

HOTSKILLS: project management,analyst,software sales,healthcare,e-commerce

ESUME

Professional Summary

7 years of progressive experience as a Project Manager, Business Analyst, Sales Engineer,

and Department Manager in the commercial software industry, in both healthcare and e-

commerce.

Professional Experience

BEXCOM

April 2000 to Present

San Diego, California

Manager of Software Test

- February 2001- present

BeXcom provides an ASP service and a developer targeted software platform and tool set

which allow businesses to transact with other businesses both locally and around the

world.

-Design, develop, implement, and manage all Software Test functions for web-based

products and developer tool-focused product platform.

-Manage the overall testing process; establishing and maintaining structured test

methodologies and processes, creating standards for test plans and documentation as well

as implementing test tracking and reporting.

-Manage a testing staff and drive personnel development, mentoring, and guidance of full

time test engineers and contractors.

-Work closely with development team to provide analysis and direction guidance, as well

as gain thorough understanding of features/functionality to be tested.

-Ensure the proper staging, movement, and completion of changes out of the test process

and into the release and change management process.

-Manage tool evaluation and recommendation.

-Construct manual and automated tests; coding test scripts, and regression testing.

-Provide assistance in reviewing and understanding scope of change requests.

-Produce defect descriptions that rigorously quantify problems, and work with development

engineers to formulate resolution of defects. Verify defect fixes via full involvement in

the resolution process, and a deep knowledge of the problem domain from a customer

prospective.

-Create documentation for user scenarios, testing plans, test cases, test results, status

reports, bugs lists, installation and installation validation instructions, end user

guides, open job descriptions, product FAQs, known issue descriptions, tester tasks,

project plans, and calendars.

-Create and deliver product end user training and internal product training for technical

and support teams.

-Oversee the creation and maintenance of testing environments including Windows 2000, NT,

and 98 servers.

Systems Analyst/Customization Engineer/Project Manager/Pre

-Sales April 2000February 2001

Served a broad-based role as system engineer for this global e-Commerce Business-to-

Business start up company.

-Hired as an integration engineer for a product designed and developed in Asia and

updated, maintained, and further developed in the United States for the global market.

-Assumed numerous additional responsibilities in quest for attaining product knowledge

and in ensuring product stability.

-Self taught BeXcom product to work closely with and become invaluable to development,

software test, sales and marketing, strategic alliances, integration, training, and

technical publications.

-Participated in various technical groups tasked to completely redesign product

architecture. Additionally, was a founding member, subject matter expert, and

documentation leader of the pilot project that served as an example and roadmap for the

redesign.

-Performed installation of core product, and performed installation and migration

validation testing.

-Modified product code using a variety of tools including Visual InterDev, in order to

provide customization of the BeXcom core product for clients, prospects, internal

development and sales/marketing.

-Analyzed prospective client business viability, presented as sales support, and

organized and created proof of concept environments.

-Worked with team establishing partnerships and service contracts for BeXcom.

-Served as a leader in competitive analysis project.

-Gathered business requirements and translated to Functional Specification documentation.

-Created Technical Specifications documents and established time lines and scopes of

work.

-Actively maintained project issues logs and resolved issues. Managed and gained client

sign off during key project stages.

-Defined and established BeXcom North America customer support department, roles, and

escalation plan.

-Defined customization and integration methodologies.

-Closed the sale and acted as Project Manager mentor, Customization Engineer, and Account

Manager of BeXcom North Americas first customer.

-Defined implementation objectives, success criteria, scope, resources, duration and

cost.

-Provided project estimation, task scheduling and scope control.

-Prototyped and created new product user front end to attract North American customers.

-Created and maintained Sales Demonstration script for Global Sales and Marketing.

-Created training curriculum and delivered training courses.

-Created and modified product and process documentation.

-Provided documentation of changes required from both a technical and business

perspective.

- Traveled globally to accomplish all requested tasks.

KFORCE.COM

December 1999 to March 2000

San Diego, California

Information Technology Recruiter

Kforce is a specialty staffing and recruiting firm providing job opportunities in such

areas as information technology, finance and accounting, human resources and healthcare.

-Screened, qualified, and profiled candidates.

August 1999

to November 1999: Left Pyxis and relocated to San Diego.

PYXIS CORPORATION

April 1997 to July 1999

San Diego, California worked out of home office in Michigan

Project Manager/Installation Engineer

-Served as a project manager for leading provider of medication and supply dispensing

systems to hospitals, nursing homes and other healthcare facilities, coordinating all

aspects of the client site installation and implementation team activities.

-Facilitated overall system installation process from providing technical sales support

to project conception through go-live and follow up. Included setting appropriate and

realistic expectations, timelines and goals, providing product training, and overseeing

follow-through on all commitments throughout implementation life cycle. Provided

troubleshooting throughout implementation.

-Designed, developed, and improved Pyxis Project Management and Installation

methodologies.

-Identified, educated, and implemented process improvement opportunities and quantified

projected benefits.

-Met with clients gathering specifications and requirements, developing benchmarks and

timelines interfacing with management and programmers.

-Worked with numerous and diverse healthcare departments from end users to CEOs, acting

as a liaison, to communicate, coordinate, and educate about all facets of installation

process.

-Coordinated Software User Group Meetings.

-Devised and implemented strategic plans of action for both crisis management and

preventative measures.

-Provided 24-hour support for top ranked most demanding Michigan clients in addition to

25-30 local hospitals on products utilizing technology ranging from DOS to Windows NT.

-Interviewed prospective candidates for open positions, and trained/mentored Project

Managers.

U.S. Central Area Y2K Coordinator (10 months)

Designed and implemented a plan to ensure that the U.S. Central Area, 15 states, exceeded

all corporate deadlines for Year 2000 readiness. Included process testing, providing

feedback with re-engineering improvements, process creation, education, coordination,

monitoring, continued re-engineering, and providing a point of contact for both customers

and Pyxis team members.

CERNER CORPORATION

June 1995 to April 1997

Southfield, Michigan

Project Manager/Team Leader

-Served as Project Manager for leading supplier of clinical and management

information/knowledge systems for healthcare organizations throughout the world.

-Led a team of specialists in Detroit Branch Office in installation and continued service

of software in various disciplines throughout the healthcare environment.

-Provided 24 hour on site support for product installations, migrations, and upgrades.

-Identified, educated, and implemented process improvement opportunities and quantified

projected benefits.

-Conducted current state analysis and incorporated new functionalities into the future

state workflows.

-Met with clients gathering specifications and requirements, developing benchmarks and

timelines interfacing with managers and programmers.

-Created and conducted training seminars on all aspects of product implementation and

project management.

-Tracked productivity and project statuses.

Education

April, 1995

University of Michigan Ann Arbor, MI

Bachelor of Science Degree,

Biology.

Accomplishments

-One of two resources transferred to development office of BeXcom when North American

office was closed; solely support existing customer and keep up the front of a North

American office.

-Promoted to Manager of Software Testing Department of Bexcom to transform failing

testing efforts.

-Received the Worlds Greatest Systems Analyst award from BeXcom North America, the first

BeXcom NA award ever presented.

-Named by predominant hospital as the reason beta Pyxis software was chosen for

installation in a competitive trial.

-Sole installer of all new software in the state of Michigan (Pyxis).

-Performed solo installations on second week of employment with Pyxis.

-Promoted to increasingly responsible positions to lead the project management teams for

Cerner and Pyxis, and install new software.

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