Cat Christine Ellen

Granada Hills, CA ** 323-***-****

abpksq@r.postjobfree.com

SUMMARY

Diversified background in instructional design and development, training delivery, publishing, project analysis

and data management, quality assurance, and technical support. Self-motivated, detail-oriented organizer with

proven ability to manage diverse teams, multiple projects, and tight deadlines. Effective in developing innovative

knowledge transfer, taking the impossibly complex and producing elegant and simple instructions, supporting

documentation, and training materials.

WORK EXPERIENCE

July 2011 current

Business Analyst, Project Manager (Solutions Consultant)

Altametrics (Costa Mesa, CA)

Developed and edited Technical Specs for software releases. Conducted Quality Assurance tests,

developed UAT test cases. Project Coordinator for major client implementation, supporting Tech Design,

Project Management, and customer relationships. Accomplishments:

Created corporate style guide and documentation standards

Supported project management, sales presentations, and training engineering staff

June 2008 June 2011

Technical Writer, Training Development, Quality Assurance (Contractor)

Salient Federal Solutions (formerly SkillStorm) (at JPL) (Pasadena, CA)

Created user documentation and training materials for proprietary designed in-house software, customized

implementations of SharePoint, and digital asset management systems. Authored Software Requirements

documentation, QA Use Cases. Produced and recorded training videos. Accomplishments:

Established documentation standards for training presentations in organizational methodology courses

Supported project planning across the organization, through the complete software lifecycle

Conducted Quality Assurance testing and established QA requirements, test cases, and documentation

Managed and administered interface updates to SharePoint, updated wiki references in Confluence

November 2007 May 2008

Technical Writer (Contractor)

Prosum Staffing (at Tandberg Television) (El Segundo, CA)

Created user documentation and software installation procedures based on company standards and

existing templates. Accomplishments:

Expanded User documentation from 3 to 7 volumes, per software release

Upgraded documentation for 4 new software version releases

Created new Training documentation for standard users, implementation technicians, and developers

August 2006 September 2007

Business Analyst

Strategic Data Systems (San Diego, CA), on NMCI Contract, Naval Weapons Station (Seal Beach, CA)

Administered contract change requests for Regional and Project Managers. Maintained tracking and

reporting systems. Coordinated contract order updates with customers and managers. Accomplishments:

Established process tracking for hundreds of change requests

Managed multiple-to-multiple data comparison weekly reports

Reduced backlog and reduced contract variances, improved data accuracy

March 2005 July 2006

Senior Courseware Developer

Wonderware Inc. (an Invensys company) (Lake Forest, CA)

Developed technical training materials for instructors and students. Designed Certified Training Provider

exams for training materials. Developed online training tutorials for introductory software training.

October 2003 March 2005

Site Data Analyst, Lead

SA-Tech Inc. (Oxnard, CA), on the NMCI Contract, Camp Pendleton (Oceanside, CA)

Processed order data from government for new computers for Marine Corps. Scheduled deployment,

tracked completed delivery, produced reports for audits, billing, and reconciliation. Trained and lead a team

of analysts, establishing process documentation and standards. Accomplishments:

Created new delivery procedures and documentation, adopted by national contract enterprise

Established tracking for entire base: tracking over 70 annual POs and more than 14,000 computers

Supported rapid implementation of schedules, making Camp Pendleton fastest USMC site on contract

Cat Christine Ellen

Page 2 of 2 Resume

abpksq@r.postjobfree.com

October 2002 September 2003

Training Coordinator

SA-Tech Inc. (Oxnard, CA), on the NMCI Contract, Point Mugu (Point Mugu, CA)

Delivered end-user training for new computer network in Navy and Civilian environment. Conducted audit of

delivered assets and reporting for operational support. Processed security and project documentation.

Accomplishments:

Updated technical training materials, adopted as standard for entire contract

Innovated tracking process and monthly billing reviews, reducing invoice rejections more than 90%

Established tracking for all security paperwork, drastically increasing site security and rapidly improving

process time for contractors

June 1998 August 2002

Courseware Developer and Publishing Coordinator

QAD, Inc. (Carpinteria, CA)

Developed slides for instructors and technical training materials for students. Produced finished print-to-

order materials. Conducted final edits of materials produced by other developers. Accomplishments:

Significantly reduced time-to-completion for published training materials by establishing consistent

publishing templates and standards. Trained and implemented standards with more than 20 developers

and instructors.

Designed, implemented, and maintained tracking database for over 150 training materials. Increased

productivity and improved inter-departmental communication.

January 1997 March 1998

Technical Support Analyst

Alliance Manufacturing Softw are, Inc. (Santa Barbara, CA)

Provided technical support to end-users for flagship software and add-on products. Maintained

demonstration data for software installation. Accomplishments:

Reduced time to customer issue resolution by developing reusable knowledge base content such as

FAQs (Frequently Asked Questions) and Technical Bulletins

Taught software to end-users and resellers. Trained new support staff.

Journals Production Editor October 1994 - January 1997

Sage Publications, Inc. (Thousand Oaks, CA)

Delivered scholastic journals for academic publishing.

Directed schedule flow, managed manuscripts from editors, reviewed copy editing, prepared files for

typesetting, integrated proof corrections, proofread typesetters work. Required excellent English grammar,

detail-oriented eye, accuracy within tight deadlines. Managed 16 scholastic journals, totaling 72-76 issues

per year. Supervised and trained editors, copy editors, proofreaders.

Accomplishments:

Reduced staff

Trained over 20 users in office software, Xywright editor, disk translation, and decryption

Developed and programmed custom disk translation

Returned as a contractor in 1998

SKILLS

Expert on Windows, comfortable on Mac and Unix. Office suites (Microsoft Office, Lotus Notes), Advanced

power user (Word, Excel, and PowerPoint), proficient in data analysis (Excel, Access), publishing software

(FrameMaker, PageMaker), web design (HTML, CSS, Dreamweaver), graphic design (PowerPoint, Paint

Shop Pro, Photoshop).

EDUCATION: University of California, Santa Barbara. Bachelor of Arts in Linguistics, 1993.

OTHER:

Federal (DoD) Secret Security Clearance (most recently active in 2011)

Over fifteen years experience designing and maintaining several websites for non-profit organizations

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