Customer Service Administrative Assistant
Resume:
Mary Mele
Havertown, PA *****
**********@*****.***
Objective: Seeking a challenging position in customer service for a persuasive communicator and creative problem
solver with a strong aptitude for sales and a willingness to take the initiative
PROFESSIONAL STRENGTHS
Oriented team player who leads and motivates to achieve optimal performance levels
Capacity to relate to all levels of management, staff, and customers cultivating positive rapport and
nurturing relationships
Recognized for outstanding work ethic, thoroughness, and commitment to corporate goals
Effectively combine multiple responsibilities with innovation to consistently meet objectives
CAREER PROGRESSION
Kia Kids
September 2003 – Present
Owner
Established a martial arts character development program for pre-schools
Program includes basic life skills such as focusing, listening, self-confidence, self-control, and
awareness
Educated over 500 students through the Kia Kids program
Proven ability to create highly profitable programs through marketing and development
East West Karate
May 2003 – November 2012
Program Director
Communicate policy and membership information to program staff and new enrollments
Communicate program status and activity schedule with owner on weekly basis
Plan, coordinated, and worked on marketing projects promoting East West Karate
Increased overall business revenue by an average of 30% each year since 2008
Coordinated 3 charity events raising over $40,000 for the Local Volunteer Fire Company and
Ronald McDonald House
East West Karate
March 2001 – May 2003
Administrative Assistant to Owner
Maintaining office coordination and link between the customers and staff
Creating and maintaining office documents such as, invoices, reports, and data sheets
Interaction with vendors and customers and keep track of the improvements. Relations have to be
maintained and any complaints and problems go through the administrative assistant to the employer
Supervised all events and belt promotions for over 400 students
Stephen Capelli All Over Hair Salon
September 1989 – August 1993
Hair Stylist
6 years of experience as a hair stylist
Participated in events and promotion in local venues regarding care of hair
Great ability of providing customer service
In-depth knowledge of the current trends and styles
Profound ability to work efficiently, therefore reduce waiting time of customers
All Endz Hair Studio
January 1983 – August 1989
Hair Stylist and Owner
Certified hair stylist and certified manager in Pennsylvania
Great ability of providing customer service
In-depth knowledge of the current trends and styles
Used hair colors and other techniques to set the hair styles according to the customers demand
Education
Gordon Phillips School of Cosmetology
September 1980 – March 1982
West Catholic High School
September 1976 – June 1980
References
Joe Webber
Head Instructor – East West Karate
Susan Diamond
Director – Congregation Beth Or/Part of Kia Kids Program
Mindy Hilbert
IT Analyst – Pfizer
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