Quality Assurance Customer Service
Resume:
Retha Oates
Email: abpkoq@r.postjobfree.com
Address: **** ************* ***
City: Bartow
State: FL
Zip: 33830
Country: USA
Phone: 863-***-****
Skill Level: Management
Salary Range: $100,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Retha W. Oates
1135 Bougainvillea Way
Bartow, FL 33830
abpkoq@r.postjobfree.com
Retail Pharmacist
Management Customer Service Clinical
Highly skilled and dedicated Pharmacist with 20+ years of experience in retail pharmacy work. Excellent interpersonal communication and management skills, as well as an impressive knowledge of optimal medication usage and administration. Great computer skills with expertise in staff training. Possesses FL licensure in Pharmacy. Additional core competencies include:
Pharmaceutical Operations Quality Assurance
Formularies Staff Supervision & Training
Inventory Control Leadership & Management
Management Counseling & Patient Education
Customer Service Software Update Training
Professional Experience
Liddy`s Pharmacy, Lakeland, FL Jun 2012 - Oct 2012
Independent Contractor
Responsible for filling prescriptions, maintaining patient records, and coordinating incoming prescriptions via fax, customer, e-scribe, and or/telephone. Performing Quality Assurance on all prescriptions, screening for therapy management, conducting third party billing, allergy tests, and giving patients consultations.
Executing daily reports.
Conducting inventory order replacement
Preparing orders for mailing or pickup
Wal-Mart, Winter Haven, FL/Bartow, FL 1988 - 2012
Staff Pharmacist (1990 - 2012)
Dispensed prescriptions following standard operating procedures and followed the guidelines for receiving, filling, dispensing, logging, and maintaining loss prevention controls.
Ensured the utmost customer service and implemented problem solving when necessary
Ordered replacement inventory.
Maintains all narcotics in accordance with Pharmacy Laws and Regulations
Assistant Pharmacy Manager (1988 - 1990)
Supervised technicians, pharmacy technicians, cashier, pharmacy courier, and pharmacy students in a high-volume multi-disciplined retail pharmacy setting. Enhanced technician performance by assisting technicians in deciphering and transcribing prescriptions. Made proper drug selections, ordered drugs for dispensing process, and ensured quality assurance.
Boosted pharmaceutical knowledge and understanding by providing drug information and consultations to customers, physicians, and ancillary staff.
Smoothed prescription center operations by executing daily reports, performing maintenance on equipment, and resolving customer complaints.
Ensured quality assurance on all dispensed prescriptions by monitoring drug utilization and drug interactions and maintaining customer profiles.
Rite Aid, Cowpens, SC/Port St.Lucie, FL 1984- 1988
Pharmacist- Floater (1987 - 1988)
Ensured successful overall pharmacy operation by supervising pharmacy technicians, receiving prescriptions, filling prescriptions, and maintaining patient records. Performed quality assurance on all prescriptions, ensured successful third party billing, consulted with customers, physicians, pharmacy technicians, and nurses. Assisted with corporate acquisitions and retriaining of personnel.
Deciphered prescriptions from customers and resolved customer complaints.
Executed daily reports
Ordered replacement stock
Maintained equipment and specialty items.
Trained other pharmacists on new computer software.
Pharmacy Manager (1984 - 1987)
Ensured a positive team environment and successful daily operations. Dispensed prescriptions by following standard operation procedures for receiving, filling, dispensing, logging, and maintain loss prevention controls.
Complied with company policies and State and Federal law in all Pharmacy operations.
Executed creative problem solving to quickly resolve issues and ensure customer satisfaction
Revco, Marion, SC/ Greenville, SC Jan 1984 -Aug 1984
Student Intern (Jan 1984 - Jul 1984)
Graduate Extern (Jul 1984 - Aug 1984)
Charleston County Memorial Hospital 1982 - 1983
Student Intern
St. Eugene`s Hospital, Dillon, SC
Summer Intern Jun 1981 - Aug 1981
Bridger`s Drug Store, Marion, SC
Summer Intern Jun 1980 - Aug 1980
Education & Credentials
Medical University of South Carolina, College of Pharmacy
Clemson Univeristy
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