Customer Service Management

Mel A. Lazo, Jr.

*** *** *** ****, ***. **** Baton Rouge, LA 70820 337-***-**** *********@*****.***

OBJECTIVE

Actuarial Analyst Business Analyst Data Scientist

SUMMARY OF QUALIFICATIONS

May 2013, M.S. in Business Analytics candidate versed in both abstract, theoretical concepts and applicable, business

techniques. Excellent time-management skills and fast-learning abilities resulting in graduating with a B.S. in Mathematics in

three years. Strong team building and conflict management skills evident in many successful group projects, leadership

development, and continuing team-player focus. Recognized for professional and community-driven attitude by selection into

the LSU Tiger Twelve Class of 2012, signifying leadership, commitment to community, and positive impact to student life.

EDUCATION

Louisiana State University Baton Rouge, LA

MASTER OF SCIENCE IN BUSINESS ANALYTICS May 2013 (Expected)

Louisiana State University Baton Rouge, LA

BACHELOR OF SCIENCE IN MATHEMATICS-ACTUARIAL SCIENCE August 2012

Minor in Business Administration; Magna Cum Laude

EXPERIENCE

LSU Department of Residential Life Baton Rouge, LA

Resident Assistant Science Residential College August 2011 May 2012

Established support system for 30 freshmen residents, creating a community incorporating diversity awareness, social

development, academic integrity, and transitional support

Planned and organized programs throughout the year for over 200 residents

Awarded Shining Star RA of the Year for the Horseshoe Community for performance in crisis and conflict

management, time management, staff team building activity, customer service, and academic mentoring

LSU Department of Residential Life Baton Rouge, LA

Undergraduate Representative for Res. Life Pride Initiative August 2011 May 2012

Co-founding member of the initiative, pioneering the Hot Topic Discussion program aiming towards spreading

awareness and education on social issues prevalent to the LGBTQA campus community

Coordinated efforts with Spectrum, LSU s official LGBTQA campus organization, nearly doubling attendance at

Pride Initiative events

Awarded LSU Campus Life Emerging Leader Award for work in the Pride Initiative and Residential Life

LSU Department of Mathematics Baton Rouge, LA

Main Office Worker August 2009 May 2011

Trained new employees on procedures and department policies

Designed and maintained departmental bulletins containing announcements, math resources, job postings, contact

information, and event advertisements

Collaborated with administration on reevaluating office supply stock, cutting costs from unused items and helped

develop reporting procedure to prevent out-of-stock for high-use items

Roadmap to Redesign Program Baton Rouge, LA

Undergraduate Tutor August 2010 May 2011

Mentored students in College Algebra, Trigonometry, and Pre-Calculus

Explained abstract, mathematical concepts in concrete language and recommended study plans using provided, online

software and personal experience

PROJECTS

Data Preparation of IT Perception Survey Data, LSU Department of ISDS In Progress

Cleaning survey data of LSU students and their perceptions of the IT profession

Suggesting survey-structure changes to improve data quality

Evaluating perceptions of the IT profession among LSU students and recommending ways to increase

awareness and attract students

Search Engine Marketing ROI, Customer: Shopperschoice.com In Progress

Analyzing the performance of Google Analytics Adword campaign through various metrics such as revenue, cost,

click-through rate, quality scores, and more

Developing a plan to improve ROI and increase annual savings

Realizing Zero-Divisor Graphs, Research Experience for Undergraduates July 2011

Studied graph theoretic representations of zero-divisor graphs, developed methods to prove a graph can be realized as

a zero-divisor graph, and determined possible algebraic rings from a given set of graphs

Worked with team of 3 other students from LSU and Southern University under the guidance of a graduate mentor

from LSU and faculty advisor from University of Mississippi

An Analysis of the Samuel Lloyd 15-Puzzle, Research Experience for Undergraduates July 2010

Described the underlying symmetric group structure of the 15-Puzzle and determined the set of legal configurations

Worked with team of 3 other students from LSU and Mississippi State University under the guidance of a graduate

mentor and faculty advisor from LSU.

SKILLS

Analytics: SAS 9.3 (Basic), SAS Enterprise Guide (Intermediate), SAS Enterprise Miner (Working Knowledge)

Database: Microsoft SQL Server R2 (Working Knowledge)

Productivity: Word (Proficient), Excel (Proficient), PowerPoint (Proficient), Access (Intermediate)

Math Software: LaTeX (Intermediate), Mathematica (Basic)

Communication: Spanish (Limited Working Proficiency), Team Management, Conflict Management, Event

planning, Presentation, Math Tutoring

ACTIVITIES

Senator & National Communications Coordinator Residence Hall Association Department of Residential Life

Vice President (August 2010-May 2011) LSU Math Club

Conference Presenter Equipping Resident Assistants Conference Residential Life

Undergraduate Rep (August 2011-May 2012) LSU Student Colloquium Committee Department of Mathematics

Member Actuarial Student Association

CERTIFICATIONS AND EXAMS

Certified Base Programmer for SAS 9 October 2012

You may also view my e-Portfolio at http://mlazojr.weebly.com

or my LinkedIn profile at http://www.linkedin.com/pub/mel-lazo-jr/25/150/313

Mel A. Lazo, Jr. 2

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