Customer Service Representative
Resume:
Tara Lawton
Email: *********@********.***
Address: *** ******* **
City: Sterrett
State: AL
Zip: 35147
Country: USA
Phone: 205-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
TARA LAWTON
112 Linwood Road
Sterrett, AL 35147
*********@********.***
Summary of Qualifications:
I have worked in a supervisory role where I supervised up to 15 individuals ensuring that they performed their assigned duties on a daily basis and also led by example by performing the day to day functions of the job. I was required to work with individuals on a daily basis and through communication, encourage them to make educated choices regarding changes that they needed to make in their lives. My management style is to point out several options and to encourage staff to make their own decisions that will allow them to have a positive outcome.
Education:
University of Alabama at Birmingham 1998-2000
Masters in Rehabilitation Counseling Birmingham, AL
University of South Alabama 1991-1996
Bachelors of Science in Psychology Mobile, AL
Homewood High School 1988-1991
Honors Diploma Homewood, AL
Homewood Middle School Homewood, AL
Hall Kent Elementary School Homewood, AL
Avondale Elementary School Birmingham, AL
Employment:
Outpatient Program Coordinator 10/2010 11/2012
Caradale Lodge Sylacauga, AL
I maintained a caseload of individuals with substance use disorders who participated in the Outpatient programs. I provided individualized treatment services for individuals enrolled in the Outpatient programs as well as holding regular outpatient groups which assisted individuals in their understanding of the disease concept of addiction, their introduction to the concept of recovery, and ways to change their behaviors so that they may develop a relapse prevention plan. It was my responsibility to measure an individuals progress or lack of progress and to change their treatment plan based on this assessment and to make the necessary changes in their program. I performed the ASAM substance use assessment to diagnose substance use disorders and to recommend appropriate levels of care for individuals in need of treatment. I developed and maintained outcome measures for my supervisor and utilized the measurements in order to improve the services provided. I supervised the adolescent outpatient program at the Genesis School in Talladega and the summer adolescent Outpatient program in the Talladega office. I supervised staff in two counties and supervised the services provided in order to determine that individuals were receiving services that fell within the scope of the agencies mission statement and the scope of the definition of outpatient services as defined by the Alabama DMH. I conducted in-services for the Outpatient staff in order to assist them in understanding the new standards and how to improve treatment planning and case note writing skills. I served on the Drug Court team in Randolph County and participated in monthly meetings of the Drug Court team to determine an individuals appropriateness for admission to the Drug Court.
Client Care Coordinator 01/2010-10/2010
Fellowship House Birmingham, AL
I supervised staff in day to day development of service programs in a residential treatment program. I directly supervised staff to enhance their clinical skills and knowledge of program policy and procedures. I directed staff meetings by following the agenda, facilitating case reviews and served as the information conduit between the administrative staff and the clinical and support staff. I held weekly meetings with the service coordinators to assess progress and to improve proficiency of the services provided. I met with Judges, Court Referral Officers, and Probation Officers to develop the Prison Diversion Program and to enhance and increase referrals. I maintained the monthly schedule of staff lectures and groups. I maintained the certification of the medication assistants according to the Nurse Delegation Program requirements and updated the medication in-services. It was my responsibility to develop surveys to assess the effectiveness of residential services, such as the family program and Pretreatment, calculated the data and implemented the information to improve each service as necessary.
Primary Counselor 10/2003-01/2010
Fellowship House Birmingham, AL
I maintained a caseload of 8-15 individuals with a diagnosis of substance dependence and/or co-occurring disorders and made clinical decisions based on continuous assessment. I facilitated process groups, Double Trouble group, medication management group and other residential groups. I monitored the placement of individuals in the Prison Diversion program as well as developed contacts with agencies that referred individuals to our program for Prison Diversion such as TASC, Drug Courts, and Judges. I developed new forms for residential treatment in order to measure the individuals progress while in treatment. It was my responsibility to maintain a written case file according to the state standards. I performed quality assurance reviews on the medication logs to ensure that the documentation was in accordance with the NDP requirements.
Rehabilitation Counselor 08/2000-10/20003
Alabama Department of Rehabilitation Services Birmingham, AL
I provided counseling to a caseload of approximately 200 individuals with a primary diagnosis of substance use disorders. I managed a budget which was utilized to provide services such as transportation, work adjustment and education. I interpreted assessments and made appropriate referrals based on functional work evaluations and psychological evaluations.
Nurses Assistant 1996-1999
Ford Headache Clinic Birmingham, AL
I performed medical testing including EEGs and thermograms daily on individuals suffering from migraines. I assisted nurses and the Neurologist in taking patient histories, answering phone calls, returning phone calls, calling in prescriptions and taking care of the needs of patients in the office. I assisted the staff at the front desk by scheduling appointments, taking payments and maintaining the filing. I also assisted the Neurologist in researching and writing a published article on the effectiveness of utilizing thermography on diagnosing migraine.
Customer Service Representative 1992-1994
Blockbuster Video Mobile, AL
I worked flexible hours as a customer service representative for a large video rental company. I worked the cash register and was efficient at multi-tasking through assisting customers find the movie they were seeking. I faced the store on a regular basis and maintained the cleanliness of the store by regularly walking through the store.
Cashier 1989-1992
Reynolds Pharmacy Birmingham, AL
It was my responsibility to greet customers when they walked into the store and to check them out upon completion of their shopping experience. It was my responsibility to maintain a correct balance in my cash register. I was responsible for restocking shelves and facing the shelves and rotating the inventory on a regular basis.
Certifications:
Nationally Certified Addictions Counselor II 2/2012 present
Certification #015470
Certified Rehabilitation Counselor 8/2000 present
Certification #43152
Alabama Alcoholism and Drug Certified Counselor 4/2005 present
Certification #1117
Internationally Certified Co-Occurring Disorders Professional-Diplomate 4/2008 present
Certification #401034
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