Manager Customer Service

Thomas Parks

Email: *********@********.***

Address: *** ****** ****

City: Bossier City

State: LA

Zip: 71112

Country: USA

Phone: 318-***-****

Skill Level: Management

Salary Range: $52,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Thomas E Parks

128 Reeder Road

Bossier City, LA 71112

Home 318-***-****

Cell/Vm 318-***-****

OBJECTIVE

I am seeking a challenging opportunity with a company that values long term relationships. I am also looking for this company to allow me to utilize my work experience while expanding my knowledge and expertise.

QUALIFICATIONS

I have over 25 years experience in the restaurant management industry. Of those years, I have 12 years as an area manager or like title and responsibility. I`m an intelligent, reliable, highly motivated and well-organized individual with a successful background. I`m a fast-learning person who can supervise others, as well as respect and follow the lead of his superiors. I`m a man of integrity with a positive attitude who relates well to all kinds of people and follows through on details.

WORK HISTORY

General Manager, Posados Cafe, Bossier City, LA-7/12 to Present

Above Restaurant Leader, KFC, Shreveport/Bossier City, LA-4/01 to 07/12

Directly supervise nine restaurant general managers, indirectly supervise the professional development of asst. managers, manager trainees and hourly employees. Provide effective leadership to all staff to ensure they are properly recruited, selected, trained, motivated and developed. Ensure the commitment of all staff to provide the highest level of customer satisfaction in all locations. Optimize profitability and operating efficiencies through product analysis, labor and other controllable costs and implement improvements where needed. Ensure compliance with approved cash control and security procedures. Carry out administrative duties, special projects and assignments made by the Director of Operations.

Assistant Manager, Insta-Cash Pawn, Longview, TX-7/99 to 4/01

Estimated pawn or pledge value of articles, such as jewelry, cameras and musical instruments, and lent money to customer. Examined articles to determine condition and worth. Weighed gold and silver articles on coin scales or employed acid tests to determine carat content and purity to verify value of articles. Inspected diamonds and other gems for flaws and color by using loupe. Assigned pledge value to articles based on knowledge of values or listing of wholesale prices. Rejected articles in unsatisfactory condition or having no pledge value. Issued pledge tickets and kept record of loans. Computed interest when pledges were redeemed or extended. Sold unredeemed pledged items. Examined customer's identification and recorded thumbprints for police reports. Testified in court proceedings involving stolen merchandise when needed.

Restaurant General Manager, Jack In The Box, Longview, TX-1/99 to 7/99

Chief responsibilities included managing and supervising the overall operation of the restaurant while ensuring continuous delivery of excellent top of the line customer service satisfaction. Developed the work team in order to provide the highest service possible. Built sales and profits in accordance to the company`s policies and procedural guidelines. Implemented and followed all regulatory requirements at all times. Provided coaching and motivation to employees. Conducted a hands on approach in inventory stocking and recording as well as other related managerial responsibilities. Secondly, I was a key member of a team in the establishing and opening of 4 new operations in the East Texas area.

Family Service Director, Lakeview Memorial Gardens, Longview, TX-5/98 to 1/99

Responsible for making atneed cemetery arrangements for the location and provided families the finest atneed and preneed services that could be offered. Through those arrangements, solicited or radiated referrals for future preneed presentations of other family members and close friends.

City Manager, KFC Longview Inc., Longview, TX-3/95 to 4/98

Same responsibilities as my present position but with a 3 store market instead of 9. Also reported to the District Supervisor not the Director of Operations of the company.

Owner/Operator, Tastee Freez of Mena Inc., Mena, AR-3/92 to 3/95

Managing Partner. Responsible for all of the following: Sales trends, local store marketing, recruitment, development of employees, all staffing decisions, food orders, ensuring accurate food inventories, projecting profit statements, creating budgets, reviewing P & L statements and check registers to ensure accuracy, controlling labor costs, ensuring that my restaurant had a positive public image, ensuring that every single product was meeting or exceeding our guest`s expectations, and most of all, maintained a high level of team motivation and enthusiasm.

Restaurant General Manager, KFC Longview Inc., Longview, TX-6/87 to 2/92

Managed and maintained the operation very successfully. Duties were the same as above but without creating budgets or projecting profit statements. Previously managed KFC restaurants in Shreveport, LA and Texarkana, AR, all part of the same 18 store franchise operation. Began employment with the company 6/85 as Assistant Manager and promoted to Manager in `87.

EDUCATION

Kilgore College

Kilgore, TX

Various selected vocational certificate programs to include Emergency Medical Technician and Basic Firefighting I

Southern Arkansas University

Magnolia, AR

Selected core curriculum

Nashville High School

Nashville, AR

Diploma

CERTIFICATES (most recent)

Serving Safe Food (ServSafe) 2/10

Living a Balanced Life (Zig Ziglar) 12/06

Seminars completed: How to Make Radical Change in Small Steps, How to Become and Remain Employable in Every Economy, How to Get Up When You`ve Been Knocked Down, How to Build Winning Relationships at Home and On the Job, How to Get the Eight Things Everybody Wants, How to Get Two Things Everybody Needs, How to Have Joy and Balance in Your Life, How to Dramatically Improve Your Productivity Without Working any Longer or Harder. Plus Power Sessions on: How to Strengthen Your Sales & Negotiation Skills, Investing for Success, Do Twice as Much in Half the Time, Sharpen Your Competitive Edge, Manage, Lead and Succeed

Leadership, Teambuilding and Culture Change (Senn-Delaney) 5/97

Management Institute (company sponsored)

Programs completed: Multi-Unit Management, Environment Management, Paving the way with people, Delivering Plan, Multi-Unit Leadership 11/96

MILITARY SERVICE

United States Army (1983-1989) Honorable Discharge

Reserve Officer Training Corps (1983-1985)

Marksmanship Awards

95th Division Training Citation (Asst. Instructor) Fire and Maneuver Subcommittee

References Available Upon Request

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