Customer Service Quality Assurance
Resume:
Michelle Cahill
Email: *********@********.***
Address: *** *********** ******
City: Pawtucket
State: RI
Zip: 02861
Country: USA
Phone: 508-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
190 Littlefield Street
Pawtucket, RI 02861
Michelle M. Cahill LPN WCC
Objective To gain knowledge and clinical experience in many areas of nursing, and to use my long term care experience to its maximal potential
Experience 4/2012-10/2012 Rhode Island blood Center, 405 Promenade Street, Providence, RI 02908
Nursing Supervisor, Donor Services
Supervised phlebotomists, and customer service representatives on mobile blood drives, and at fixed sites. Duties included, registration, interview, and phlebotomy skills as well as quality assurance of blood collection, donor safety and employee/customer relations
9/2011-current Mollen Immunizations, season influenza/pneumonia clinics, per diem
7/1992-8/2011 Oakland Grove HCC, 560 Cumberland Hill Rd, Woonsocket, RI 02895
Infection Prevention & Control/Wound Care Nurse
aa Assisted in development of, implemented and monitored I.C. policies & practices using evidence based and best practice guidelines
aa Staff & Resident Immunization Program
aa Outbreak identification, control, monitoring, and reporting
aa Assessment of all wounds, recommend treatment options, weekly wound report, monthly wound statistics, quarterly reports, staff education in wound care
aa Employee health monitoring
aa Safety committee participant
aa Staff education in infection control/prevention, wound care, immunizations, etc.
aa IV committee chairman, QA, surveillance, etc.
aa Exposure Control chairman, QA, surveillance, etc.
aa Charge nurse, on-call duties, supervisor, employee evaluations
aa Skilled unit, Unit manager
aa Assisted in development of our 20 bed, subacute-rehab unit
aa Child Day Care Nurse, before subacute-rehab unit opened
1989-1992 Elmhurst Extended Care Facility, 50 Maude Street, Providence, RI, 02891 Charge Nurse/Staffing Coordinator/Personnel, Payroll duties
1989 Waterman Heights, Rt 44, Greenville, RI, Charge Nurse duties
1987-1991 Warwick Emergency Room, Post Rd, Warwick, RI Triage, IVaaas, venipuncture for lab tests, EKG, patient teaching, asiist MDaaas with procedures, ie: suturing, dressings, casting, splinting, removal of foreign objects, etc.
1987-1988 ACE Nursing Services, Lincoln, RI Agency Nursing in Long term care facilities
1987-1989 Total Care Nursing, Marshfield, MA Agency Nursing in Long term care facilities
1985-1987 Riverside Nursing Home, River Street, Mattapan, MA Weekend administrator/Supervisor, 85 bed level II facility; developed and taught 1st C.N.A. class, hiring, staffing, and evaluating weekend staff
1983-1985 Eastwood at Dedham, East Street, Dedham, MA Director of Staff Development & Infection Control, weekend supervisor, charge nurse, nursing assistant; 141 bed level I-II facility
Education April 2010 Wound Care Certification, National Alliance of Wound Care
1983-1984 Graduate, Henry O. Peabody, School of Practical Nursing, Norwood, MA
1980 Graduate, Norwood High School, Norwood, MA
Licenses Rhode Island LPN 8011 expires 03/01/2013
Certificates Massachusetts LPN 46226 expires 09/30/2013
Wound Care Certification- expires 2015
SafeServ Food Safety Certification, CCRI wxpires 3/7/15
State of Rhode Island Notary Public- my commission expires March 24, 2014
BLS CPR 12/20/11 expires 12/20/13
Professional Organizations Active member RI Board of Nursing Registration and Education, 09-09-current
Active member ICPSNE, Infection Control Practitioners of Southern New England, corresponding secretary, 2006-current
Active and founding member of LTC-ICN Resource Group of Rhode Island, March 09
Personal/Professional references upon request
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