Customer Service Administrative Assistant

kristina chapin

Email: abpkj8@r.postjobfree.com

Address:

City: Gilmer

State: TX

Zip: 75645

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Motivated food serving professional with 3 years food and beverage experience in casual and fine dining.Experienced F ront Office Assistant professional with strong leadership and relationship-building skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Educational Background:

High School Dipolma from West Hardin Count Consolidated Schools, Saratoga TX 1/2001 to 5/1997 (Science)

High School Dipolma from Tyler Junior College, Saratoga TX 1/2001 to 11/2012

Job History / Details:

Summary

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Motivated food serving professional with 3 years food and beverage experience in casual and fine dining.ExperiencedFront Office Assistant professional with strong leadership and relationship-building skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Highlights

Front desk training

Hospitality expertise

MS Office proficient

Microsoft Word, Excel, PowerPoint

Filing and data archiving

Exceptional customer service

Communicates effectively

Listening skills

Exceptional multi-tasker

Detail oriented

Professional demeanor

Meets/exceeds goals

Attention to detail

Accomplishments

I am TABC certified.

I am CPR certified.

Food Handling certified.

Experience

July 2012 to October 2012

Pizza Hut, Inc Longview, Texas

Cook

Duties included preparing all orders at different work stations. Maintaining a clean work environment. Daily prep of dough, wings, and sandwiches. If needed was also taking orders.

Reason for leaving: I was scheduled for 35 hours a week and they cut my hours to 6 hours for the week.

May 2011 to April 2012

The Homewood Suites by Hilton Longview, Texas

Front Office Associate

Duties Included: Answering multiple phone lines, making and cancelling reservations, data entry, handling guests complaints, keeping track of all books standard at a Hilton property. I was also a Night Auditor, which included auditing the hotel every night to make sure there were no discrepencies in any of the book requiered by Quality Assurance for Hilton.

Reason for leaving: My Uncle passed away on Easter Sunday and my mother was so distraught and I needed to be with her.

March 2010 to December 2011

The Hampton Inn and Suites Longview North Longview, Texas

Front Office Associate and Breakfast Manager

Duties included: Answering multiple phone lines, data entry, some cash handling, making and canceling reservations, handling guest complaints to the best of my ability. Assisting guest with information about the city of Longview, including dining and meeting spaces. As Breakfast Manager I over saw the running of the dining area, took inventory, ordered all supplies and negotiated and met with all vendors.

Reason for leaving: My son was sent to an alternative school that required me to take him to school every morning and pick him up every afternoon. The sentence to alternative school was only supposed to be for 30 days and my General Manager said that he would hold my postion for me but his sentence ended up being 96 days.

November 2009 to April 2010

Jucys Hamburgers Longview, Texas

Front Counter and Waitress

Duties included: Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payments and thanked customers. Maintained a clean and sanitary work environment. I prepared coffee based and other beverages on request: served prepared pastries and other food items.I stocked supplies in serving stations, cupboards, refrigerators and salad bars.

Reason for leaving: Personal reasons

February 2008 to November 2008

The Blue Diamond Restaurant Racine, Wisconsin

Waitstaff

Duties included: Greeted all customers and sat them according to their preference. Took all orders and served all orders. Handled any complaints in a timely manner. Maintained a clean work environment and assisted other co-workers if needed.

Reason for leaving: Moved back to Texas

January 2008 to September 2008

Kenny's on Main Racine, Wisconsin

Bartender

Duties included: Tending bar, Attempted to limit the problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. I cleaned bars, work areas, and tables. I performed serving, cleaning and stocking duties in the establishment.

Reason for Leaving: Moved back to Texas

Education

1997 West Hardin Count Consolidated Schools Saratoga, Texas

GED Science

Tyler Junior College Tyler, Texas

GED Criminal Justice

Was unable to complete my degree due to children and time and money.

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