Manager Customer Service

JIM TAYLOR

Email: ********@***********.***

Address:

City: UNDERHILL

State: VT

Zip: 05489

Country: USA

Phone: 802-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To Expand my career in the Customer Care Industry.

Educational Background:

High School Dipolma from Bloomfield College, Bloomfield NJ 1/2001 to 6/1981 (Business)

Job History / Details:

Professional Summary

To Expand my career in the Customer Care Industry.

Experience

January 2008 to Current

ERA Tucker Associates Nanuet, New York

Real Estate Salesperson

Extensive interaction with customers via phone, email and in person

Advocate for buyers and sellers in real estate transactions

Acted as courier in monetary transactions

Resolved customer inquiries and disputes

Managing customer relations pro actively via phone or in person

Proficient in web based systems.

January 2006 to December 2008

Verizon Communications Newark, New Jersey

Manager

Single point of contact for customer escalations, expedites and disputes.

Supervised installation and repair for the state of NJ

Lead and developed a team of 15 associates.

Supervised in upper managements absence, lead management and associate team of 75

Exceeded all metrics and surpassing revenue commitment goals

Proficient in web based operating systems.

April 1999 to January 2006

Verizon Communications New York City

Specialist

Network Operations NYC Director level SPOC for NYS Board of Public Utilities and presidential complaints for NYC

Administrator for national call center averaging 30,000 calls monthly

Responsible for scheduling shifts, absence control and training for 100 technicians 24/7/365.

November 1987 to April 1999

Verizion Newark, New Jersey

Customer Service Representative/Network Technician

January 1981 to November 1987

Rickles Home Center Parsippany, New Jersey

Department Manager/Customer Care Representative

Department manager/Customer Care Representative in Paint, Plumbing and Housewares departments

Education

Bloomfield College,

Professional Affiliations

Licensed Real Estate Salesperson

States of Vermont and New York

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