Diane Edwards

Email: abpkih@r.postjobfree.com

Address:

City: Indianapolis

State: IN

Zip: 46227

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented employee with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.. Employee who specializes in quality service, customer retention, productivity and team management.

Educational Background:

High School Dipolma from Columbus Grove High School, Columbus Grove OH 1/2001 to 5/1965 (required,mathematics)

Job History / Details:

Summary

Results-oriented employee with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.. Employee who specializes in quality service, customer retention, productivity and team management.

Highlights

Marketing savvy

Team management

Client relations specialist

Focused on customer satisfaction

Skilled multi-tasker

Deadline-oriented

Scheduling

Training and development

Persuasive

excellent computer proficiency

Meticulous attention to detail

Experience

August 2012 to November 2012

Mansfield King (Elwood Staffing) Indianapolis, In

line production

Effectively communicated with team members to maintain clearly defined expectation

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Owned team productivity metrics.

May 2012 to August 2012

Family Dollar Indianapolis, In

Assistant Manager

Owned team productivity metrics.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Provided detailed monthly departmental reports and updates to senior management.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

May 2007 to May 2012

Speedway LLC Indianapolis, In

Assistant Manager

Monitored the daily activities of customer support teams.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.

Addressed negative customer feedback immediately.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Effectively communicated with team members to maintain clearly defined expectations.

Effectively managed departmental expenses to stay within allocated budget.

Resolved customer questions, issues and complaints.

Developed rapport with the customer base by handling difficult issues with professionalism.

Education

Columbus Grove High School Columbus Grove, Ohio

High School Diploma required,mathematics

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