Melvialet Canteen

Email: abpki5@r.postjobfree.com

Address:

City: Georgetown

State: SC

Zip: 29442

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer-focused Supervisor with 20 years in retail and customer service. Solid leader as well as great team player, with the knowledge and skills needed to function in a high volume environment.

Educational Background:

High School Dipolma from Georgetown High, Georgetown SC 1/2001 to 6/1987 (Academic Requirement)

High School Dipolma from US Army School Of Medical Tech, Georgetown SC 1/2001 to 11/2012

High School Dipolma from US Army School Of Supply & Logistics, Georgetown SC 1/2001 to 11/2012

High School Dipolma from Georgetown High, Georgetown SC 1/2001 to 11/2012

Job History / Details:

Career Overview

Enthusiastic customer-focused Supervisor with 20 years in retail and customer service. Solid leader as well as great team player, with the knowledge and skills needed to function in a high volume environment.

Core Strengths

Strategic Thinking

Customer Service

Multi-Task Management

Team Management

Organizational Skills

Creative Problem Solving

Coordination

Recruiting/Retention

Research

Marketing

Accomplishments

Reduced staff turnover by 30 percentage in one year by implementing several well-received team and morale-building programs.

Promoted to Digital/Wireless/Car-Fi Supervisor in 5 months.

Named "Employee of the Month" in January 2007.

Named "MVP Of the Quarter" in February 2007.

Leadership

Key contributor to store winning Summer Summit(Sales growth award) in 2008.

Built rapport and strong relationship with the Law Enforcement and Veterans of the PEEDEE area.

Integrated products and services into the rehabilitation of 3 Veterans diagnosed with PTSS, and the ongoing success for others.

Work Experience

September 2010 to 11/16/2012 12:00:00 AM

Wal-Mart Murrells Inlet, S.C.

Merchandise Supervisor

Provides customer service by acknowledging the customer, identifying their needs, assisting with the purchasing decisions, and educating the customer about various products and services. Provides direction and guidance to associates in the Electronics,Connection Center, and Photo Lab. Trains and coaches associates on successful approaches and techniques, to ensure customer complaints and issues are handled in a timely manner. Leads Inventory operations by helping associates understand and apply safe and correct ways to handle,move,and display products. Carries out inventory processes to help improve replenishment and receiving, as well as reduce shrinkage.

October 2006 to October 2010

BestBuy Florence, S.C.

Mobile Manager

Used Matrix on a daily basis to execute a successful customer centric cycle. Engaged employees in developmental conversations that assisted in their understanding of what was needed for business growth. Managed team of 10 mobile phone employees, and developed and trained employees on a incentive performance plan that led to successful increase in sales. Executed and led integrated community advertising strategies.Contacted new and existing customers to discuss how their needs could be met with specific products and services.Responded to all customer inquiries in a timely manner.Interviewed, hired and trained new quality customer service representatives. Provided and activated various wirelss services, such as AT&T,Verizon,Sprint and prepaid carriers as well.

August 2003 to January 2006

Radio Shack Conway, S.C.

Sales Associate/ Key Holder

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards. Performed opening/closing duties, that also included making bank deposits.

January 1992 to May 2003

Low Country Supply Mt. Pleasant, S.C.

Assistant Manager

Grew number of customers by 30 percentage in 6 months.Hired and trained all sales staff. Monitored customer preferences to determine focus of sales efforts.

Generated monthly and annual sales reports.

Created and directed sales team training and development programs. Trained staff of 60 the proper procedures of ordering,receiving,stocking,and shipping supplies and merchandise to various customers. Performed random and scheduled inventories to prevent shortages/overages of merchandise. Generated weekly staff schedules as well as recruiting.

April 1988 to November 1991

US Army Nurneburge, Germany

Equipment Records,Parts Specialist/ Supply SGT.

Maintained maintenance records for Unit vehicles and equipment. Ordered,receive,issue,and stock various parts and needed tools for Unit and Units being supported. Performed warehouse inventories in the Shop Office, as well as in the Motor Pool.Trained soldiers on various skills needed to function in war-time situation, as well as in everyday tasks. Maintained weekly training sessions in the field and garrison, to make sure that all trainings were up to date.

Educational Background

1992 Horry-Georgetown Tech Georgetown, S.C.

Certificate Nurse's Assistant

Gained the knowledge and skills needed, to work efficiently in a Long- Term Health Care facility. Skills included : hospital bed-making,taking blood pressure, taking temperature, changing colostomy bags, and assisting with everyday living needs.

1988 US Army School Of Medical Tech Ft. Sam Houston, TX

Certificate Pharmacy Tech

Received instruction and training in medical terminology,the proper way to dispose outdated medications and records. Learned how to properly prepare perscriptions for the Pharmacist to approve before issuing to patients. Filed medical records,maintained a medical ledger, and followed all safety and federal policies.

1988 US Army School Of Supply & Logistics Ft.Lee, VA

Certificate Supply

Received manual and computer training on how to successfully order,receive,stock,ship, and issue parts. Equipment Records training gained knowledge on how to file and maintain equipment records and transportation records. Instructions and cross-training for working in various warehouse positions, as well as in the Motor Pool.

1987 Georgetown High Georgetown, S.C.

High School Diploma Academic Requirement

All education skills and knowledge was to obtain a HS Diploma, with a strong focus on Health Occupations.

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