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Customer Service Manager

Location:
Loveland, OH
Posted:
November 17, 2012

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Resume:

Nancy Conard

Email: abpkgj@r.postjobfree.com

Address: **** ********** ****

City: Loveland

State: OH

Zip: 45140

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Nancy A Conard

1568 Georgetown Road Phone: 513-***-****

Loveland, Oh 45140 Cell: 513-***-****

Email:abpkgj@r.postjobfree.com

Professional Profile

Self-motivated and results driven leader seeking the opportunity to apply strong analytical, operational and people management skills in a growing business environment.

Professional Experience

FIVE SEASONS FAMILY SPORTS CLUBS, CORPOREX

Office Manager, 08/2009 - Current

Report directly to the Club Chief Operator with the overall responsibility for the management of both revenue and expenses. Responsibilities include the following:

Billing of revenue, managing expenses and payroll margins. Managed a club savings of $152.0 k during 2011.

Maintained the top tennis, fitness and caf revenue in the company (7 clubs). Achieved $2.2 mil vs. LY of $1.9 mil.

Expense management-every business achieved both planned budget and NOI. Operating net profit of $223.0 k in 2011.

Accounts Receivables- aging never beyond 30 days for over 1200 accounts. Saved annually $12.0 k for bad debt.

Direct supervision of non profit centers including Kids Club, Maintenance/Housekeeping and Member Service Desk (MSD). Achieved #1 survey ranking for service at MSD and cleanliness of club.

HR manager and payroll administrator managing over 30 payroll ledgers.

Implementation of comprehensive financial systemSpectrum NG.

Accounting and Payroll Administrator, 08/2004 - 08/2009

Managed payroll of 100+ employees. This includes exempt, non- exempt and commissioned employees.

Supporting role to Accounting Supervisor as it relates to administrative functions: membership changes, cash overage/shortage and club payables.

Pro Shop Supervisor, 09/2001 - 08/2004

Responsible for the buying, presentation and revenue results.

Growth in business from $85 k to $120 k.

MACYS

Store Manager, 02/1992 - 10/1998

Successfully managed and was promoted from small to larger stores.

Locations included Kettering ($12mil), Fairfield Commons ($18mil) and Fountain Place ($23mil).

Director of Selling, 09/1990 - 02/1992

Directly responsible for total store annual sales of $20 mil through the organization, implementation and execution of all customer service programs, store content and merchandise presentation.

Managed 10 executive Sales Managers held accountable for 200+ associates in training, employee relations and compensation. Achieved top 5 rating in all measured customer service programs (30 stores).

Content management-aggressively pursued $100 k of additional stock from the merchant organization.

Inventory control-developed a training and recognition program to control shrinkage (1.7%).

Group Sales Manager, 07/1989 - 09/1990

Held accountable for the same expectations as a DOS but on a smaller scale ($2-$5mil).

In this capacity, appointed to three different size locations ranging from $22-$55mil due to my statistical results.

Sales Manager, 06/1986 - 08/1989

Education

B.S., 1986; University of Dayton; Business Management

Affiliations

Scout Leader 2003-2010

Public Relations Committee for Saint Andrews Saint Elizabeth Ann Seton School 2006-2009



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