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Customer Service Software Engineer

Location:
College Station, TX
Posted:
November 17, 2012

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Resume:

Chandan Jethani

*** ***** **., ***. *** http://in.linkedin.com/in/chandanjethani 979-***-****

College Station TX 77840 abpkgc@r.postjobfree.com

Summary

Over 4 years of experience in project planning and analysis, software development and management using agile and incremental SDLC

models with excellent customer interaction skills and ability to learn new technologies and processes on the fly

Education

Texas A&M University, Mays Business School, College Station, TX May 2012

Master of Science in Management Information Systems, GPA 3.9

University of Mumbai, Thadomal Shahani Engineering College, Mumbai, India July 2006

Bachelor of Engineering in Information Technology, GPA 3.63

Professional Experience

University Art Galleries Texas A&M University May 2011 till date

Marketing Graduate Assistant

Publicizing workshops, events and competitions of the department through website, email blasts, newspapers, radio stations,

Facebook page and Wikipedia page which helped in increasing over 120 new members on department s Facebook page and 215

new members on email listserv in a period of 6 months

Managed prize sponsorship for annual event and collected prizes worth about $1100, twice the amount compared to previous year

3D PLM Software Solutions Ltd. (A joint venture of Geometric Ltd. and Dassault Syst mes), India April 2007 January 2010

Software Engineer

Proposed, developed and implemented four new features in ENOVIA VPM Central using Java and JSP to synchronize data

bet ween Computer Aided Design (CAD) application - CATIA, with Product Lifecycle Management (PLM) application -

ENOVIA, to facilitate synchronization of engineering design data with Bill of Materials (BOM) data

Developed a prototype using Service Oriented Architecture with Java Web Services to implement Business Processes Management

functions using ENOVIA - PLM application

Geometric Ltd., India October 2006 April 2007

Software Engineer

Implemented document management system using Java to maintain revisions and history of documents uploaded in application

OSS Networks Ltd., India August 2005 April 2006

Intern Software Trainee

Projects

Ongoing project on Human Capital Management using SAP ERP HCM and Taleo

IT implementation plan and organization plan to improve content management for BBC Worldwide (case study)

SAP ERP configuration which involved creating organization, managing material requirement planning, production, sales, accounting

CRM implementation using MS Dynamics CRM for bike dealer to improve its marketing, sales and customer service performance

Data analysis and mining over a dataset with over 100,000 entries to classify customer records and to predict potential buyers

Technical Skills

Programming languages & Web technologies: Java, C++, C#, SQL, VB.NET, JSP, ASP.NET, Web Services, BPEL, XML, UML

Development tools, Application software & DBMS: WebSphere, Visual Studio, SAP, ENOVIA, CATIA, Taleo, Dynamics CRM,

XLMiner, Spotfire, Oracle 10g, IBM DB2, SQL Server, Rational Rose, MS Visio, MS Project, MS Office, Google Analytics

Operating Systems & Virtual machines: Windows, UNIX, Linux, VMware Workstation, Virtual PC

Awards & Accolades

Kudos (Individual) award received from 3D PLM Software Solutions Ltd. for providing solutions for product enhancement

through four new features and for improving code reliability of ENOVIA VPM Central

Kudos (Team) award received from 3D PLM Software Solutions Ltd. for undertaking training programs for employees

Finalist of CMIS Case Competition 2011 organized by Mays Business School; business solution to improve online marketing

Finalist of CMIS Case Competition 2010 organized by Mays Business School; business solution through cloud services

Leadership

President, India Association - Texas A&M University (http://ia.tamu.edu/) May 2011 April 2012

Raised funds over $15,000 for India Association through sponsorship contracts by getting new business to our sponsors

Managing committee of 20 people and delegating responsibilities in marketing, PR, cultural, external relations, mentoring, etc.

Event Head, IMPULZ 2010 A fundraising event (http://impulz.co.in/) March 2010 April 2010

Managed event programming and meetings with sponsors; raised about $3,500 (INR 1,80,000) for the event through sponsors

Work Authorization

F1 Visa holder; eligible to work in the US through optional practical training



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