Customer Service Quality Control

Daniel Arias

Email: ********@*************.***

Address:

City: Hanover Park

State: IL

Zip: 60133

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors, skilled at resolving complex customer service issues in a timely manner. Analytical IT adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards, seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

Educational Background:

High School Dipolma from ECC, Elgin IL 1/2001 to 10/2005 (BUSINESS)

Job History / Details:

Summary

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors, skilled at resolving complex customer service issues in a timely manner. Analytical IT adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards, seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

Highlights

Strong organizational skills

Sharp problem solver

Inventory control familiarity

Customer service expert

Opening/closing procedures

Active listening skills

Courteous demeanor

Energetic work attitude

Adaptive team player

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Experience

April 2012 to October 2012

Logitech Mexico City, Mexico

Technical Support Supervisor

Job Description:

-Prevented store losses using awareness, attention to detail and integrity. -Trained 15 new employees monthly.

-Ensured customer satisfaction by providing online technical support.

-Provided leadership in evaluation, planning, testing, installation and configuration of network based applications.

-Provided base level IT support to company personnel.

-Resolved customer complaints and concerns with strong verbal and negotiation skills.

-Referred difficult issues to upper management while maintaining positive rapport with customer.

September 2010 to September 2011

Rons Staffing/ Dynamex Elgin, Illinois

Dispatcher Grainger/ Ikea

Job Description

-Used propane forklift to unload trailers with mechanical freight handling equipment.

-Sorted out unloaded freight based on zip codes and cities to later on create routes according the quantity of drivers for the day.

-Coordinated daily delivery based on peak delivery times and alternate routes.

-Received reports of delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios with drivers.

-Received packages not delivered stock them onto desired locations for next day delivery.

-Reported damaged packages and their corresponding addresses.

March 2004 to November 2010

Coster USA South Elgin, Illinois

Shift Supervisor

Job Description

-Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

-Helped achieve company goals by supporting production workers.

-Changed equipment over to new product.

-Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

-Adjusted machine feed and speed if machine malfunctioned.

-Started up and shut down processing equipment.

Education

ECC Elgin, Illinois

N/A

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