Customer Service Manager
Resume:
Ravinder Kaur
*, ******** *****, ***********
Toronto, ON, M1B 5Z3
Email: **********@*****.***
Cell: 416-***-****, 647-***-****
Objective:
To obtain a position where my positive personality and excellent customer
service skills can help to increase customer satisfaction and keep the
company's brand positive in customers minds.
Qualification Summary:
. Prospecting Skills: Prospecting and lead generation skills with strong
reputation for finding new customer leads and making initial contacts
through prospecting tools as referrals, databases, trade shows
directories and cold calling to build a customer base.
. People Skills: Interpersonal communication, empathy, compassion, charisma
and listening skills are helpful in relationship selling and always
interested in my prospects and customers, understanding and empathizing
with their needs, and effectively responding to them with our best
solution match.
. Phone skills: Experienced with all telemarketing skills including cold
calling and follow-up service calls.
. Integrity : To build long-term relationships with key customers emphasis
on honesty and accountability
. Strategist with an energetic style, delivering top quality work with
uncompromising industry standards, while leading and inspiring others to
do the same.
. Demonstrates loyalty with superior time management skills to multitask in
a challenging fast- paced environment.
. Personable and sincere supported by strong problem solving capabilities,
ensuring a smooth and productive working atmosphere.
. leadership skills in managing 5-10 staff along with excellent conflict
management skills.
. Officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in performance
evaluations.
. Surpassed customer service assessments including communication skills,
listening skills, problem resolution and politeness
Core competencies:
. customer service
. Interpersonal & Communications Skills
. Organizational Skills
. Planning & Scheduling
. Multi-task & Stress Tolerance
. Interdepartmental Teamwork
. Administrative Support
. Problem Solving & Decision Making Skills
. Flexible & Adaptable
. Record & Time Management
. Policy and Procedure /HR
. Confidential Correspondence
Career Highlights
Inside Sale & Customer Service Manager
Apr 2010 - present
Circoflex corporation
Scarborough ON
. Serviced customer requirements such as quoting product pricing &
availability, processing customer purchase orders, providing weekly
updated delivery schedules.
. Handled sales related customer requests such as order changes,
adjustments and cancellations.
. Maintained files of active orders and recorded activity such as change
notices, scheduling changes, and partial shipments.
. Participating in inventory counts as required.
. Achieved and maintained rapport with customers providing the best
possible service.
. Built a reputation for excellent customer service with customers and co-
workers.
. Processing RMA: investigating requests to return stock, preparing and
processing returned items
. Ability to apply business ethics and human relation skills.
. Experienced dealing with a high volume of customers on a daily basis
while maintaining a professional, customer service oriented manner at all
times.
. Able to effectively communicate with clients, co-workers and suppliers
via telephone, mail, and e-mail.
Account Manager
Feb 2008-Mar 2010
Prominent Exports International
(Markham ON)
. Making relationship with the existing customers and creating new
customers.
. Help drive customer satisfaction by providing accurate information,
prompt call backs, and timely follow-ups on all action items
. Look after development of samples and obtain approvals from Buyers
. Prepared all proposals/quotes, contracts/NOC, sales agreements, briefing
papers, reports and presentations for clients.
. Communicate specifications to Production Manager/ Floor In charge to
ensure manufacture as per predefined norms.
. Provided back-up to world-wide BDMs.
. Coordination of Special Events & International Industrial Trade Show
(GLEE in UK, NHS in USA, HITECH in China etc.).
. Efficiently preparing office documents, answering telephones, filing,
sending facsimiles, and other general office duties.
Key account manager
Jan 2005 - Jan 2008
Diana Products
(Ldh -IN)
. Develop and maintain client relationship, enable smooth co-ordination to
ensure efficient and effective customer service.
. Monitoring day to day activity for ensuring proper documentation related
to deal.
. Conducting PR activities for promotion of sales and other related
activities resulting in generation of revenue.
. Conduct of sales training capsule programmer.
. Maintaining effective communication between all customers.
Education:
. Bachelor's Degree with Sociology
. College Diploma in Electrical Engg.
Computer Expertise:
. SAP R/3 Version 4.7-CRM Module
. MS Windows 8, XP
. MS Office: Excel, Word, Outlook, Access
. Netscape Navigator, MS Internet Explorer
. Customer Relationship Management (CRM) software
. Mathematics skills
. Visual Manufacturing
. PDI, Speed Scan
. Ability to operate standard office equipment (phone, fax, photocopier,
printer, etc.)
Training & Seminars Attended
. Customer Focus Workshop
. Business Writing
. Effective Written Communication
. Basic Life Support Training
Community Involvement
. Toronto Library Nutrition Program Volunteer Jan - March 2012 at
Scarborough, Ontario
. Library assistant Volunteer at Sikh Temple at Scarborough, Ontario.
Languages Skill: English, Hindi, Punjabi & Urdu
References available upon request.
COVER LETTER
Ravinder Kaur
8, Rosebank Drive, Scarborough
Toronto, ON, M1B 5Z3
Email: **********@*****.***
Cell: 416-***-****, 647-***-****
Attention: HR Manager
I am an experienced & motivated individual with sales, customer service
and office skills in manufacturing. With great enthusiasm, verbal
communications and computer skills, I am able to work in a fast paced
environment with tight deadlines and I can provide exceptional result
oriental and targets base achievements.. I have good communication skills
and I would love to have a chance to be a part of your exciting team to
learn new concepts and challenges.
My Engineering background helps me to gain product knowledge very quickly.
I believe that my expertise would be a good match for your company I would
greatly appreciate the opportunity to meet with you to further discusses my
qualifications. I have enclosed my resume for your review.
Thank for your time and consideration.
Sincerely,
Ravinder Kaur
Contact this candidate