Customer Service High School
Resume:
Alicia Cole-Wimp
Email: abpkdu@r.postjobfree.com
Address:
City: N. Las Vegas
State: NV
Zip: 89031
Country: USA
Phone: 702-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Meticulous Security Officer, excellent at juggling multiple tasks and working under pressure. Broad experience includes Transportation Security, Training, and Intelligence/Communication.
Educational Background:
High School Dipolma from Florida State University, Panama City FL 1/2001 to 12/1993 (Education (Elementary))
Job History / Details:
Professional Profile
Meticulous Security Officer, excellent at juggling multiple tasks and working under pressure. Broad experience includes Transportation Security, Training, and Intelligence/Communication.
Qualifications
Training staff
Problem resolving
Customer friendly
Perform well in high-demand, fast-paced environments
Fast learning
Excellent verbal communication
Interpersonal skills
Strong work ethic
Excellent classroom management
Airport security clearance
Security driven
Results-oriented
Computer proficient
File/records maintenance
Application of risk-management principles
Strong organizational skills
Team player
Relevant Experience
Training
Responsible for providing vision and guidance to groups of up to 25 co-workers, training them on new security procedures, intelligence, assisting with computer related questions and providing excellent classroom management.
Assessed organizational training needs.
Protective Services
Applied safety procedures and policies as outlined in Standard Operating Procedures for the Transportation Security Administration
Project Management
Worked directly with the Supervisor of the Intelligence and Communication Department to brief incoming shifts of new and ongoing threats to security, and how they affect daily work functions..
Customer Service
Monitored, calmed and rapidly resolved passenger conflicts to prevent dangerous items from being transported onto aircraft.
Responded to passenger questions and directed passenger flow through the airport security checkpoint.
Greeted passengers upon entrance and screened persons and property for prohibited items to ensure safe travel of people and commerce.
Inspected more than 500 passengers and their property per shift with 100 percentage accuracy.
Experience
September 2007 to Current
Department of Homeland Security Las Vegas, NV
Security Screening Officer
Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto aircraft. Controlled movement of passengers through entrance and exit points while maintaining focus and awareness during routine and crisis situations. Exhibited a calm demeanor while working in a stressful environment which included noise from machinery, alarms and people. Performed and excelled in all basic job functions, maintaining no less then a Level 4 of 5 on job evaluations while also liaising as an Assistant Training Instructor and an Intelligence and Communication team member. .
July 2006 to July 2007
Personalized Women's Care Las Vegas, NV
Front and Back Office Medical Assistant
Performed various administrative duties, including data entry, scheduling and patient chart preparation. Correctly prepared laboratory equipment and instrumentation required for doctor's use. Cleaned and properly disinfected patient rooms after use. Developed and maintained positive customer relationships through effective communication. Strictly maintained the confidentiality of patients, families, colleagues and any sensitive situations. Conducted bone scans and hormone injections on patients. Obtained and accurately documented patient vital signs prior to doctor visits. Filed insurance claims and collected payments.
January 2004 to December 2005
Las Vegas Review Journal Las Vegas, NV
Route Manager
Recruited, trained and managed over 20 newspaper carriers. Generated monthly and annual sales reports. Resolved customer complaints by redelivering newspapers, refunding money and adjusting bills. Resolved an average of 50 customer complaints per month regarding sales and service. Monitored customer preferences to determine focus of sales efforts. Dispatched re-deliveries, generated monthly and annual sales reports, Maintained friendly and professional customer and carrier interactions.
Education
1993 Florida State University Panama City, FL
Bachelor of Science Education
Garnet Key Honor Society Academic Achievement Award
Candidate Resume - Yifeng Wu
Contact Information -
Email: abpkdu@r.postjobfree.com
Address:
City: Amherst
State: MA
Zip: 01002
Country: USA
Phone: 617-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Educational Background:
High School Dipolma from University of Massachusetts Amherst, Amherst MA 1/2001 to 5/2012 (Math-Statistics)
High School Dipolma from University of Massachusetts Amherst, Amherst MA 1/2001 to 11/2012
Job History / Details:
Career Overview
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Skill Highlights
Tax liability analysis
Communications audits
Teaching, tutoring and counseling
Leadership abilities
computer proficient
client relations
Employment History
January 2010 to December 2010
Roundsquare Consulting Quincy, MA
Co-founder
January 2009 to May 2010
Bunker Hill Community College Boston, MA
Lab Assistant
December 2007 to December 2009
Chinese Immigration Service Company Quincy, MA
Supervisor
May 2007 to October 2007
Boguan Advertising Company Shanghai, Shanghai
Marketing Research Associate
Education
2014 University of Massachusetts Amherst Amherst, MA
Master of Science Math-Statistics
2012 University of Massachusetts Amherst Amherst, MA
Bachelor of Science Math-Statistics
G.P.A 3.81 in Major, 3.63 overall
Affiliations
Mathematical Association of America (MAA)
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