Customer Service High School

Ronda Boothe

Email: ********@**********.***

Address:

City: Forest

State: VA

Zip: 24551

Country: USA

Phone: 434-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from Brookville High School, Lynchburg VA 1/2001 to 9/1985 (General Accounting)

High School Dipolma from Central Virginia Community College, Lynchburg VA 1/2001 to 11/2012

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.

Skill Highlights

Report development

Administrative support

Legal administrative support

Meets/exceeds goals

Attention to detail

Filing and data archiving

Online claim submission

Employee training and development

Payroll

State Payroll

Balancing budgets

Accounts payable

Accounts receivable

Coding &recording court documentation

Dispatch

Core Accomplishments

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Vendor Management:

Negotiated low vendor rates for office supplies.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

January 1997 to September 2012

Lynchburg Sheriff's Department Lynchburg, VA 24501

Administrative Staff Specialist

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Improved communication efficiency as primary liaison between departments, clients and vendors.Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

September 2012 to 11/15/2012 12:00:00 AM

Larry's Tire and Automotive Forest, VA 24551

Store Manager

Developed creative promotions to encourage employees to meet sales goals, resulting in a 95 percentage achievement rate.Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.Oversaw inventory and office supply purchases.Provided efficient customer service to clients.

Education

1985 Brookville High School Lynchburg, VA 24501

High School Diploma

Central Virginia Community College Lynchburg, VA 24501

Some College General Accounting

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