Customer Service Administrative Assistant

Francine E Sutton

Email: ********@*****-********.***

Address:

City: District Heights

State: MD

Zip: 20747

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Professional: Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Adaptable to changing situations and flexible about working overtime or long hours. Experienced administrator with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executives, and business audiences. Types 60 wpm.

Educational Background:

High School Dipolma from City Colleges of Chicago, Augsburg IL 1/2001 to 6/1980 (Liberal Arts)

High School Dipolma from Weichert University, Augsburg IL 1/2001 to 11/2012

Job History / Details:

Professional Profile

Administrative Professional:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Adaptable to changing situations and flexible about working overtime or long hours. Experienced administrator with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executives, and business audiences. Types 60 wpm.

Qualifications

Results-oriented

Client-focused

Quick learner

Proficiency in QuickBooks

Computer proficient

Microsoft Office/Outlook

File/records maintenance

Financial records and processing

Accounts Payable/Receivable

Client Relations

Creative problem Solving

Customer Service/Satisfaction

Weekly Payroll

Supply & Requisition

Maintenance Work Order w/JENARK

Experience

March 2012 to Current

Virgina Management, Inc. Arlington, Virginia

Front Desk Clerk

Managed incoming and outgoing calls for busy medical office.

Provided efficient customer service to tenants.

Successfully handled rent payments for tenants monthly.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization and requests for office forms and supplies for front desk operations.

Maintained and prioritized daily tasks and projects including: call logs, appointments, issuance of temporary parking pass and keys for lock-out tenants and maintenance personnel for service orders.

Monitor security monitors and grant access to authorized tenants and guests, contractors and customers/clients for commercial tenants

Processed requested maintenance work orders using JENARK.

Managed incoming and outgoing calls and provide front desk customer service.

Coordinate with patrol on all security issues.

Maintain a daily Communication Log report of all incidents/events/request throughout shift

Contact on-call maintenance and engineer personnel as needed.

Receives complaints and request and pass to information to management.

Coordinate with law enforcement personnel and emergency medical technicians (EMT) upon request of tenants or patrol.

Responsible for maintaining front desk and ensure preparation for the next shift.

January 2007 to March 2012

CRI Resources, Inc Newington, Virginia

Desk Clerk/Courtesy Patrol

Provide administrative duties and courtesy patrol services for residential property.

Prepared work orders for maintenance requests.

Maintain resident information data base for quick reference to grant entry access to authorized guests and contractors.

Issue parking passes for residents and guests.

Coordinated with emergency organizations upon requests of tenants or activations of alarms.

Provide concierge duties to include greeting visitors and answering routine questions. Ensure interior and exterior perimeters are secured and maintain daily log of all activities during shift.

January 2006 to January 2010

Big Daddy's Towing, Incorporated Alexandria, Virginia

Office Manager

Provides emergency roadside service for contracted auto motor clubs and contracted vendors and private business facilities for towing.

Manage all financial functions to include payroll and banking activities.

Negotiate contracts with auto motor clubs and suppliers.

Establish weekly production reports and profitability tracking for company. Prepared correspondence, accounting and financial documents for analysis.

January 1994 to January 2006

Embassy of the Kingdom of Bahrain Washington, D.C.

Office Manager

Prepared all schedules, including personal and professional for senior executives and diplomats.

Responsible for all travel arrangements.

Prepared written and electronic correspondence department heads and agencies.

Scheduled and set-up all meetings.

Hire/fire and provide training for new staff members to include personal staff and chauffeurs for diplomats.

Responsible for all account payables and receivables, managed accounts using QuickBooks.

Responsible for all requisitions, to include office supplies, office furniture, equipment and office vehicles.

Implemented protocol procedures for security support to visiting diplomats and head of state personnel.

Education

1980 City Colleges of Chicago Augsburg,

Associate of Arts Degree Liberal Arts

Weichert University Alexandria, Virginia

Virginia State License; Real Estate Agent, 2007 Real Estate

Additional Information

References upon request.

Contact this candidate