Customer Service High School

Laura Preston

Email: ********@****-****.***

Address:

City: North Logan

State: UT

Zip: 84341

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, detail oriented, reliable, hard working, dependable, very hands on learner, punctual, team player, excellent customer service skills, driven for success and experienced in office settings and working with clients and customers. Enthusiastic and would love to learn and improve my skills and knowledge. I love a good challenge.

Educational Background:

High School Dipolma from Cajon High School, San Bernardino CA 1/2001 to 5/2001 (General)

Job History / Details:

Career Overview

Highly motivated, detail oriented, reliable, hard working, dependable, very hands on learner, punctual, team player, excellent customer service skills, driven for success and experienced in office settings and working with clients and customers. Enthusiastic and would love to learn and improve my skills and knowledge. I love a good challenge.

Core Strengths

Great problem solving skills

Data entry

Data collection

Organized

Spreadsheets

Answering multi-line calls

Account Management

Microsoft word

Microsoft outlook

Microsoft Powerpoint

Microsoft excel

Customer service skills

Multi-tasking

invoicing

10-Key

40 WPM

Quickbooks

Sharp problem solver

Energetic work attitude

Invoice processing

Seasoned in conflict resolution

Courteous demeanor

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

April 2005 to January 2006

Qwest Communications North Logan, UT

Customer Service/Sales Rep

Working in A high volume call center taking calls from new and existing customers in regards to starting service through products offered by the company such as Internet, direct tv, wireless, land lines, cell phones. Helped customers with concerns on bills, technical issues, and scheduling appointments for technicians to service customers. Also sold new and existing customers the best deals for services and products offered by the company.

September 2011 to 11/15/2012 12:00:00 AM

Intermountain Staffing In. Logan, Ut

Various Positions

Pepperidge Farms:

Working fast paced assembly line baking and packaging food and other products.

Harris Communications:

Calling customers to set up appointments to have their tile, or wooden cabinets refinished or restored then following up to see how they enjoyed the work and finished product .

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Working on and faced paced assembly line assembling treadmills and ellipticals.

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Testing the treadmills in the fitness center to see if I could find defects in the products by pushing them to tier limits.

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Worked in Quality control audit booth to grab random machines off the lines to assemble and make sure they were up to code. check for mechanical, missing parts, packaged wrong or if the assembly line made mistakes while packaging. If any were found would call the line supervisor to notify them and see if it was a minor, major, or critical issue.

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Invoicing/ Data Entry

Match the purcahse orders with the invoices for Companies 11, 13, 21, 30, 50, 51 to be scanned and entered into the system. Also enter the data of other invoices as well as purchase orders, Bills, Master Bills, and important misc documents on a daily basis.

January 2011 to September 2011

Maverick Country Stores Nibley, Ut

Clerk/Baker

Customer service, receiving orders, stocking, inventory, ordering merchandise, cash register, store mainteince, making daily breakfast, lunch, and baked goods that the store as its brand.

December 2006 to June 2010

Richard Dorigatti Consulting Inc. Logan, UT

Administrative Assistant

High volume calls in office setting, called clients for appointments with accountants, collected important documents for clients regarding tax and business info. Contacted IRS and other state tax commissions on behalf of the clients to resolve issues concerning their personal, business or farming tax returns. Responsible for getting returns out in a timely manner an dby the deadlines or filing extensions if need be. Handling clients business payroll through quickbooks. Responsible for bank deposits, payment collections from clients and ordering office supplies.

Educational Background

2001 Cajon High School San Bernardino, CA

GED General

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