Customer Service High School

Lloyd Tambaoga

Email: ********@**********.***

Address:

City: CedarHill

State: TX

Zip: 75104

Country: USA

Phone: 972-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Manger with over 10 years of in-depth experience in customer service and technical support . Experience in managing cross company teams efforts through effective and motivating mentoring strategies . Self-motivated Technical Support Representative with experience. Willing and able to learn new systems and adapt with changing corporate environments.

Educational Background:

High School Dipolma from University Of Phoenix, Phoenix AZ 1/2001 to 8/2012 (Information Technology)

High School Dipolma from Northlake College, Phoenix AZ 1/2001 to 11/2012

High School Dipolma from University Of Phoenix, Phoenix AZ 1/2001 to 11/2012

Job History / Details:

Career Overview

Manger with over 10 years of in-depth experience in customer service and technical support . Experience in managing cross company teams efforts through effective and motivating mentoring strategies . Self-motivated Technical Support Representative with experience. Willing and able to learn new systems and adapt with changing corporate environments.

Qualifications

Testing Labs, project Management, WAN/LAN Admin

Quality communication

Strong analytical skills

Comfortable with change

Knowledge of web technologies, protocols and tools

Local remoter systems support

Proficiency in TCP/IP protocols

Desktop Publishing Software: Adobe Distiller, Adobe FrameMaker, Adobe InDesign, QuarkXpress

Information security

Network penetration testing

Excellent communication skills

Strong problem solving/troubleshooting skills

Java/C/C

Technical Skills

Skills Experience Total Years Last Used

Computer and network security Entry level 2 Recently

Accomplishments

Leadership

Served as key contributing member to Leadership team.

Research

Conducted research which led to the development of effective Call Center protocol.

Work Experience

December 2006 to Current

AT&T Farmersbranch

Analyst

Analyze accounts receivable information to determine priority.

Monitor and collect on past due amounts.

Attend daily collection calls Carry out proper market research, accounting research and analysis Send statements to customers client relating to their financial transactions or other aspects of the financial market Sort out the problems of customers with respect to outstanding issues.

Manage employee transactions and attendance systems controls and software analysis .

December 2004 to December 2006

AT&T Farmersbranch

Technical Customer Support

Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements

Handle inquiries about repair, replacement, technical problem resolution and connectivity

Analyze issues with telecommunication equipment and/or devices and associated desktop software

Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration and application support.

Complete accurate transactions with a sense of urgency and an eye for detail

Take appropriate action to efficiently resolve issues

Take accountability to solve issues from beginning to end

Receive and incorporate feedback to improve personal and business performance

August 2002 to December 2004

AT&T Farmersbranch

Credit Associate

Thoroughly and efficiently gather customer information, process credit applications, and activate new customers based upon appropriate credit decisions.

Carefully review credit details to identify potentially fraudulent credit applications.

Provide world-class customer care to internal and external callers and to sales channels on every call placed or received.

December 1999 to December 2002

PFS WEB Plano

Team Lead

Duties and Responsibilities Motivating and inspiring the team to surpass their potential.

Improving the team and facilitating the communication among the members of team.

Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

Creating sense of ownership within the employees and resolving employee issues, if any.

Encouraging, supporting, and motivating actively one's peer team.

Looking constantly for development as well as continuous improvement for the entire team.

Monitoring, organizing, and coaching team on a day-to-day basis.

Communicating the company's purpose, core values, vision to the front employees.

Ensuring that the employees follow their schedules properly as designed.

Striving for new ways continually, to increase the opportunities of sales.

Handling escalated calls, complaints, questions, and queries as necessary.

Facilitating cross-functional communication within employees for improved working condition.

Creating an exciting work environmen.

Education and Training

2010 University Of Phoenix Arizona, Phoenix

Associate Degree IT /Networking (AAIT/N) .. Information Technology

3.7 GPA

2001 Northlake College Irving, Texas

Associate Degree Bio-Chem

University Of Phoenix Arizona, Phoenix

Bachelor Degree Information Security

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