Manager Information Technology
Resume:
RON KING
E XPERIENCE
April **** Present OSU Information Technology Stillwater, OK
Manager of Special Projects (Technology Support Client Services)
Interim Helpdesk Manager
Oversee the day-to-day operations and new developments within the Document Imaging solution implemented
at various OSU campuses.
Oversee the day-to-day operations of the OSU IT Helpdesk
Conduct pre-purchase departmental meetings to review needs assessment regarding Document Imaging.
Review current operating procedures within departments approaching the Document Imaging solution and
provide recommendations for modifications to better utilize the newer system.
W ork as vendor liaison with Business Imaging Systems, the Document Imaging vendor for OSU.
W ork as campus liaison between the OSU Information Technology department and the other OSU departments
utilizing the Document Imaging solution.
Oversee the day-to-day operations of the ID Cards services office of OSU Information Technology, managing
one full-time employee and six student employees
Oversee the day-to-day operations of the OSU Operator Services office. This office answers the main OSU
telephone number, transferring callers to various departments/employees as needed.
Provide technical support for several legacy systems provided by OSU Information Technology (considered a
subject matter expert for many systems still in operation).
Manage multiple small scale (2 week or less in length) projects as assigned by the director of Technology
Support many in process at the same time.
Assigned to assess, manage, and resolve many unexpected issues within the Technology Support section.
Provide back-up support for other Technology Support managers as needed during vacations or rush periods.
September 2003 April 2005 OSU Information Technology Stillwater, OK
2nd Level Support Lead (Technology Support Client Services)
Oversee the day-to-day operations of the 2nd Level Support Team (15 FTE).
Provide support assistance to the IT Help Desk in support related activities.
Manage the client-side aspects of on-going migration process from Novell/Notes to Active Directory/Exchange
Outlook environments.
Stay abreast of latest advancements in technology as it applied to the newer systems being migrated to within
the university.
Supervise the Computer Support Services program (commonly referred to as SLA). SLA duties range from
basic desk side support issues to network server administration duties.
Assist with second level support for Lotus Notes, Microsoft Office products and current student email system.
Coordinate the completion of various assignments as directed by the director of Technology Support.
Basic supervisory duties including hiring, performance evaluations and reports as needed to the director of
Technology Support.
November 2001 September 2003 OSU Information Technology Stillwater, OK
Manager (Training and Office Automation)
Oversee the training and support duties of the five full time employees of the Training and Office Automation
group. Managed multiple training schedules and monitored the availability of the instructors.
Plan, initiate and supervise the Information Technology computer training program. This included reviewing new
course needs and renewing existing courses as needed. Oversaw review and selection of training materials
when in-house creation wasn t cost-effective.
W ork with each individual trainer to promote their particular training courses by directed mailings or general
campus distributions. Examine instructor reviews from students with instructors to assist with teaching
methods.
Coordinate training responsibilities for MS Office products, Lotus Notes, Student E-mail, and other software
related items as needed.
1123 E. WILLHAM DRIVE STILLWATER, OK 74075
PHONE 405-***-**** E-MAIL ***.****@*****.***
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RON KING
November 2001 September 2003 OSU Information Technology -- CONTINUED --
Manager (Training and Office Automation)
Redesigned training facility for better use of space as well as improved interaction between instructor and
students. Also, worked closely with student computer lab supervisor to insure adequate classroom facilities
were available for classes as needed.
Coordinate new equipment acquisition for training facilities to insure a high quality training environment.
Coordinated budgetary line items and monitored monthly expenditures to insure optimum use of resources.
Assist with second level support for Lotus Notes, Microsoft Office products and current student email system.
Remain up-to-date on all training courses to assist or instruct as needed.
Basic supervisory duties including hiring, performance evaluations and reports as needed to the director of
Client Services.
February 2001 November 2001 OSU Computing and Information Services Stillwater, OK
Interim Manager (Training and Office Automation)
Continued with duties assigned to Postmaster position (below), as well as assuming the duties of the Manager
of TOA (post vacated due to medical reasons).
June 1997 November 2001 OSU Computing and Information Services Stillwater, OK
Postmaster (Lotus cc:Mail and Lotus Notes Mail)
Coordinate the creation of new mail, mail-in, and resource databases within the OSU-Stillwater Lotus Notes
system.
Provide second level support for Lotus Notes, primarily in the areas of both Mail and Calendar/Scheduling, also
for numerous other Notes related issues.
Coordinate with the CIS Security Officer for Lotus Notes mail database Access Control Issues as needed due to
personnel name changes or when approved by the Executive Vice President for security reasons.
Provide Assistant Manager support for the Training and Office Automation group.
November 1995 - June 1997 OSU Computing and Information Services Stillwater, OK
Computer Support Specialist (SLA)
Assigned to the OSU Personnel Services department to provide develop and instruct various computer training
courses. Subject matter included use of Microsoft Office suite products, email applications and other software
applications as needed.
Provided desk side support for computer software and hardware problems, network support, and connectivity
assistance to the Novell NDS system.
January 1995 - December 1996 Meridian Technology Center Stillwater, OK
Computer Instructor (Part-Time Evenings)
Provided instruction for various computer software courses: MS Office, Lotus SmartSuite, Introduction to
Windows & Paint Shop Pro (custom course for Ditch Witch offices in Perry, OK).
Also provided instruction on internet related courses: Orientation to the Internet & Creating Internet
WebPages (basic and intermediate levels).
October 1994 - November 1995 OSU Computing and Information Services Stillwater, OK
Coordinator, ID Services
Promoted the Card One (ICAMS) system across campus.
Assisted various departments in analyzing their operational needs and make recommendations for system
optimization as needed.
1123 E. WILLHAM DRIVE STILLWATER, OK 74075
PHONE 405-***-**** E-MAIL ***.****@*****.***
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RON KING
E DUCATION & CERTIFICATIONS
Education
1983 - 1987 Central State University Edmond OK
B.A., Criminal Justice
1993 1995 Oklahoma State University Stillwater, OK
31 hours toward Computer Science
Certification
Certified Document Imaging Architect (CDIA+) CompTIA Certified
Leadership Development Program Certificate of Achievement OSU Human Resources
P UBLIC SPEAKING / GUEST LECTURER
Guest Lecturer since 2006 at University of Oklahoma Health Sciences Center
PHTH 7990 Advanced Prosthetics
PHTH 8114 Orthopedic Management of the Lower Extremity
Speaker and/or Panel member
The Ertl Approach Symposium 2008
The Ertl Approach Symposium 2009
The Ertl Approach Symposium 2010
1123 E. WILLHAM DRIVE STILLWATER, OK 74075
PHONE 405-***-**** E-MAIL ***.****@*****.***
PAGE 3 OF 3
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