MP Marcos Serrao - English Resume - Managerial Areas Document Transcript

MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial Areas Business ManagementLOCALPricing Formation, Pricing Systems, Order Management (Requested x Delivered), Supply Contracts Privatefor Automotive Chain and Public for State Government, Sales Team, Commissioning Reports, Sales Targets,Representative Offices ( 40 small offices in several Brazilian states), Statistical Maps, Sales-Margin, Salesranking, Reason of NO-Sale, New product development in collaboration with end Customers (Volkswagen,Fiat, Delphi) and Account Managers + Product Engineering teams, Export Systems, Business IntelligenceTools (Oracle) and Business Information System(BIS), a SQL based system to manage Brazilian localization100% done in doors.GLOBALSales Consolidation: Intention - Planned Confirmed Cancelled Competitors - Reasons Margin Cost Targets New Products Geographical Distribution Channels Product Line Intercompany - Returns.IT Tools alignment x Business Vision: Three Year Plan Sales & Operation Planning Defining and managingthe processes for deploy all capabilities in to the business in a way that is sensitive to and fully compatiblewith business operations.R&D Product Development Engineering linked to Global Customers in the early stages of Sales.BPM BPM SuiteCorporate Performance Management through Business Processes vision: Process Governance & ProcessManagement Automation with the use of Information Technology. This approach led to a complex anddynamic interaction between human workers and systems, showing the real relationships among processeseven in a high complexity environment, providing advanced reporting and analysis.MODELS/INSTITUTIONSCMMI Capability Maturity Model Integrated (Software Engineering Institute)BPM InstituteGGI Global Governance InstituteAmerican Chamber of CommerceBritish Council Product Development ManagementGlobal CAD-CAM platform (Pro-Engineer Catia) Cache Vault in Germany for Drawing Consolidation,Collaborative Product Development (Sites + Global Customers), Paper Archive migration, Item-Family-Subgroup-Group-Product Line automatic numbering worldwide. Full integration with ERP Productive ItemFields, Engineering Change Notice.INSTITUTIONSSAE Society of Automotive Engineers InternationalSAE BrazilMarcos Alves Serrao Corporate Business IT Advisor P gina 1 MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial Areas Financial ManagementConsolidation across several IT Platforms: Cash/Treasury - Payables, Receivables, Aging s, IT Assets GeneralAssets Management, General Ledger Corporate Chart of Accounts - (Local IRS Version Global GLVersion), Budgeting, Capex, ROI, OPEX, General Tax Management, Cost-Roll-up Management Financial Management (Manufacturing-Foundry), GAAP, Product Line Accountability, Transfer Price + Deloitte, Annual InventoryEvaluation, Payroll Systems Fiscal Books integration, Electronic Banking-Billing, Import&Export Managementintegration for 13 countries, Hyperion, Fiscal E-Invoice, Full cycle of M&A when the Sale of Electrical Divisionin Brasil + Deloitte.MODELS/INSTITUTIONIMF International Monetary Fund Global-Local Contracts - Outsourcing ManagementSLA for Local and Global Contracts: DUN&BredStreet, GS1,Microsoft, HP, Dell, Polycom, Cisco, PTC,Catia,QAD-Progress, Computer Associates, Orange Telecom, TIM, Claro, Telefonica, Embratel. Outsourcing forPrinters (Laser,Color,Zebra) and general management for Consulting Companies Deloitte (Fiscal and Legal) Accenture (Technology). Satellite systems : SISPRO (Fixed Assets), Hyperion (Fin Consolidation), Quanta(Fiscal Books), PPI Multitask(Shop Floor Data Collection), Neo-Grid (Supply Chain Communication),INFOWAY (QAD Manufacturing resident consultants), JCNassur Network Experts, Sterling Corp E-Commerce.INSTITUTIONSNCMA National Contract Management AssociationPwC OutsourcingAberdeen Group Complex ERP Legacy Systems ManagementWorldwide implementation of QAD Enterprise Applications Multi Domain - California Expert Corporation inManufacturing Software, powered by Progress Software Corporation - and all upgrades from 2000 until2007. Multiple ERP Data Base versions for cost-production-sales simulations. Americas Data BaseConsolidation Project held in Sao Paulo and Manchester- NH- US ( 1 year long). Lean Manufacturing, FoundryCost Calculation, Certification Data Base Administration to face the Americas Help Desk ERP Level 1 services,several upgrades/migrations, DB automated loads, integration with all Satellite Systems.QAD Multi Domain Capability : Collaborative feature for unified vision of each of 36 Modules available acrossSites, Domains, Regions allowing Management see Inventory, Variances, WIP, Costing, Agings, and muchmore in several plants. QAD Global Electronic Material Requisition integrating all Sites in 30 CountriesMarcos Alves Serrao Corporate Business IT Advisor P gina 2 MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial AreasLegacy Systems Management : AS400 Servers to HP CLASS N 16 Cores, Routers, Switches, Novell Networkto Microsoft Domain, Lotus Domino to MS Exchange, Indoor Management Software to QAD EnterpriseApplications with Data Cleaning feature. Brazilian localization of QAD Enterprise Applications.Communication with other QAD Instances: Canada, USA and Austria. Deploy ERP information at WEBPortal. Customized ERP Reporting.INSTITUTIONSIFM International Manufacturing Institute UK Quality Management Systems - QMSGLOBAL PROJECTIT-IS support for all Global Quality System Project deployed Worldwide : personnel training and qualification,controlling the product design, controlling documentation, controlling purchasing, product identification andtraceability at all stages of production, controlling and defining production and process, defining and controlling inspection, measuring and test equipment, validating processes, product acceptance, controlling non-forming product, instituting corrective and preventive action when errors occur, labeling and packagingcontrols, handling, storage, distribution and installation, records, servicing,statistical techniques, Lean Manufacturing implementation, Six Sigma Implementation.CERTIFICATIONS BRAZIL SITEISO 9001:2008-ISO TS-16949:2009-ISO 14001:2004INSTITUTIONSASQ The American Society for QualityEFQM European Foundation for Quality ManagementAOTS Japan - Association for Overseas Technical Scholarship Supply Chain ManagementGlobal Production Synchronization : The right product in time, quantity, quality and cost. Entire implementation of the Supply Chain and Logistics capabilities : Customer Schedule Programs Local and GlobalCustomers integrated with the same version of QAD ERP by Sterling Corp USA Supply Contracts VMIVendor Managed Inventory Warehouse Logistics - RFID Data Collection - Barcode Labeling System GlobalServer in Canada. Movement Logistics with Tracking Software by UPS-DHL-FEDEX. QAD Manufacturing andSupply Chain Delivery Services implementation in all Sites (Reverse Logistics ASN Advanced ShippingNotice).Marcos Alves Serrao Corporate Business IT Advisor P gina 3 MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial AreasINSTITUTIONSAPICS The Association of Operations Management - USAABAI APICS Certified Training Center BRAZILISM Institute of Supply Chain ManagementCOPPEAD UFRJ BRAZILGS1 The Global Language of BusinessCORPORATE AUTOMOTIVE SC TRAINING IN USADetroit Novi Westland Harrisburg Etters - New Hampshire, 2007AWARDSIT tools applied to Supply Chain Management Awarded Best Study Case QAD-FCI at III Latin AmericaSupply Chain Forum Sao Paulo 2008 hosted by COPPEAD People Change ManagementIntensive use of PwC Change Management World Class Model since 1997. Provided intensive training for allproject implementation, listening skills, influence people skills, motivator skills, communicating skills acrossall levels of the organization, understand the Human behavior behind the Office s Conflicts, fast Time toDecision, anticipation of Gaps Risks and Financial loss observing employees and collaborators attitudes.Anticipation and Simulation Scenarios. Corporate training in US and France when implementing GlobalProjects. Experienced in multicultural multidisciplinary Project Teams Management.INSTITUTIONSPwC Change Management ModelInternational Coach Institution IT-IS Management MAIN ACTIVITIES Management of IT infrastructure area, involving prevention, maintenance and project implementation, infrastructure enhancement procedures, systems and software, according to Brazil-demand TIERIII Data Center, Data Center Boston-US ITIL V-3. Management of network assets, hardware infrastructure and security policies. Ensure quality, service levels and targets set. Ensure the implementation of corporate policies and procedures, as well as changes in standardizing technology processes. Manage expenses and investments in the area of infrastructure locally and globally. Search and promote technology upgrades in all areas of business. Develop new suppliers that meet the service levels required by the company (SLA). Ensuring customer satisfaction internal and external customers to meet corporate objectives. Coordinate projects, PMI, schedule control, MS Project and set priorities. Responsible for coordinating team activities related to infrastructure (network, telephone, hardware,Marcos Alves Serrao Corporate Business IT Advisor P gina 4 MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial Areas software, servers) and database, as well as promote teams technical and professional growthInformatics State Infrastructure: several operating systems platforms Servers Disk Arrays TB Back-up -Global Antivirus Intrusion Detection Solutions Thin Client Virtualization -Desktops Note Books Printers Bar Coding Cell Phones Hybrid (Voice/Sound/Data) PBX Corporate Video Conference Solutions Video Surveillance Solutions - Network Security Solutions Network Devices - Optical Fibers Sao Paulo New York - Paris - Availability 24 * 7 360 days/year Redundancy Solutions Scania Diesel GeneratorInformation Systems : Computer Associates Service Desk Solution IT Assets Systems (SQL) NetworkStatistics Management & Performance CISCO ApplicationsData Center : Design and implementing a TIER III (TIA-942) Datacenter in S o Paulo, communicationbetween Data Centers, Disaster Recover Management, Availability, Performance and Continuity Managementto support Business Operations in a 24 * 7 * 365 environment.INSTITUTIONSTIA Telecommunications Industry Association USAITIL Information Technology Infrastructure LibraryISACA Information Systems Audit and Control AssociationITGI IT Governance InstituteIT-IS DATACENTER CORPORATE TRAINING IN USANovi Harrisburg Etters - New Hampshire, 2005 - 2008 Portfolio Program Project ManagementMandatory PMI Methodology in all countries. Scope, Planning, Risk, Cost, Procurement, Communication,Execution, Monitor& Change Control, Documentation, Closing. Global Portfolio Management Software byARTEMIS, with PMO implementation in Paris, MS-Project MS-Project Server locally, WBS-Pro, Visio, SystemArchitect Global PMO Paris - France ARTEMIS Global Portfolio Management PMO - Business Strategy Global Customer Focus PMO - Operational by Country PMO - IT by CountryINSTITUTIONSPMI Project Management Institute USAMarcos Alves Serrao Corporate Business IT Advisor P gina 5 MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial Areas Human Resources ManagementIT-IS Support for Security Video Applications Hardware-SoftwarePunch Card AutomationPayroll Complete Implementation BENFARE Payroll System NESTLE HR Software ProviderGeneral Ledger IntegrationAmericas Payroll ConsolidationORION Global Payroll Extractions and ReporitngPayroll Figures-Folders-Files-PrintersSecurity AccessLabor Taxation ReportingIRS Electronic IntegrationProfit Sharing PlanINSTITUTIONSABRH Brazilian Human Resources AssociationHRCI Human Resources Certification InstituteMarcos Alves Serrao Corporate Business IT Advisor P gina 6 MICHAEL PAGE INFORMATION TECHNOLOGY Resume by Managerial Areas REFERRALSINTERNATIONAL HQ Europe Rafael Mathieu - FCI Corporate Vice President Information Systems - France +33 1 72 67 35 00 http://www.linkedin.com/profile/view?id=28060051&locale=en_US&trk=tyah abpk48@r.postjobfree.com Christophe Leblois - IS Director at FCI Paris - France http://www.linkedin.com/profile/view?id=7155390&locale=en_US&trk=tyah abpk48@r.postjobfree.com HQ - Americas Scott McDonald - Americas CIO/Global CTO at FCI http://www.linkedin.com/profile/view?id=11382540&locale=en_US&trk=tyah abpk48@r.postjobfree.com 47 E Industrial Park Drive Manchester NH 03109 USA Phone: 800-346-4175NATIONAL Soly Barki FCI Brazil Controller - 551*-****-**** abpk48@r.postjobfree.com (Retired) Jorge Campos HR Manager -551*-****-**** abpk48@r.postjobfree.com Paulo Roberto Oliveira - Quality abpk48@r.postjobfree.com Mario Flavio Guimar es - Engineering abpk48@r.postjobfree.com For additional information, Education, Groups, Awards and Recommendations access Contact InformationDirectionsMobiles: TIM +558*-****-**** Claro +5511 8995-4445GL: +5511 3773-6298Av Dr. Guilerme Dumont Vilares 2308 Apt 24 E-Mail - Messenger: abpk48@r.postjobfree.com - Sao Paulo BrasilZIP Code : 05640-004 Skype: Strategic.Ent.ServicesMarcos Alves Serrao Corporate Business IT Advisor P gina 7