Customer Service High School

Taimi Reinhardt

Email: ********@***********.***

Address:

City: Maudlin

State: SC

Zip: 29662

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Educational Background:

High School Dipolma from Greenville Tech, Greenville SC 1/2001 to 6/1996 (office Mgr)

High School Dipolma from Trevecca Nazarene Bible Collage, Greenville SC 1/2001 to 11/2012

Job History / Details:

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

Conflict resolution proficiency

Strong problem solving ability

Troubleshooting skills

High customer service standards

Accomplishments

Exceeded corporate target for customer satisfaction for 8 months out of the last 10 months of 2012

Experience

March 2008 to 11/11/2012 12:00:00 AM

Verizon Wireless Greenville, SC

CSR-Customer Service/Sr CSR

Addressed customer service inquiries in a timely and accurate fashion.

Achieved customer satisfaction rating of 100 percentage within 8 of 10 months, exceeding corporate target.

I Wrote team news letter for 6months

I was team party director for 6 months

January 1999 to January 2008

Teletech Greenville, SC

Preferred Customer Care

Cross-trained and provided back-up for other customer service representatives when needed.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Education

Greenville Tech Greenville, Sc

office Mgr

Coursework in Finance and Business Development

Trevecca Nazarene Bible Collage Nashville, TN

Children's Ministries

Coursework in Communications and Psychology

Education

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