Customer Service Sales
Resume:
Darlene Cocchi
Email: *********@********.***
Address: *** ******* ****
City: Newark
State: NJ
Zip: 07104
Country: USA
Phone: 973-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
DARLENE COCCHI
121 Tiffany Blvd.
Newark, New Jersey 07104
Email: *********@********.***
PRINTING SYSTEMS/TECHNICAL ANALYST
EDP -ELECTRONIC DOCUMENT PROFESSIONAL- Certification. I have achieved this Certification from XPLOR International, a world-wide document imaging organization.
I have a strong blend of technical and interpersonal skills. I am an intelligent, reliable and career oriented person that would like to apply my computer and EXCEPTIONAL analytical skills in your company.
TECHNICAL PROFICIENCIES
Printers: Canon, Xerox & Heidelberg .
Print Languages: Expert in Xerox print architecture and have worked with Postscript &PCL.
Third Party Software Conversion Solutions: Solimar, American Printware, Alto, EFI MicroPress,
Elixir, Objectif Lune
Hardware/ Software: Mainframe - MVS, JES, TSO/ISPF, AS/400 - OS/400 and Windows OSs.
PROFESSIONAL EXPERIENCE
11/11 - Current
Kohl`s - Cashier Clifton, NJ
11/09 -11/11
Independent IT Consultant
Volunteer - Brighton Gardens/Sunrise Senior Living - Alzheimer`s Care Unit West Orange, NJ
01/02 - 11/09 CANON BUSINESS SOLUTIONS Inc., Paramus, NJ
02/99 - 11/01 XEROX Morris Plains, NJ
Printing Systems Analyst - Provided pre and post technical support to sales representatives and customers for both Networked and Mainframe attached printers. Demonstrated products for prospective customers. Analyzed customer requirements. Recommended and implemented data transformation solutions. Assisted customers migrating to new technologies.
08/98 - 02/99 VESTCOM MID-ATLANTIC Lyndhurst, NJ
Analyst - Created forms using Elixir for customer applications. Debugged production problems. Provided technical assistance to customer account representatives.
10/97 - 08/98 PITNEY BOWES SOFTWARE SYSTEMS Chicago, IL
Software Analyst - Developed programs to manipulate data streams using Pitney Bowes`s StreamWeaver Software. Installed customer solutions and provided technical assistance to sales force.
PAGE 2 DARLENE COCCHI, EDP
07/97 - 08/97 COPI - COMPUTER OUTPUT PRINT & IMAGE Boulder, CO
Contracted with IBM to work with their XPORT software to transform Xerox print data to IBM`s.
10/96 - 01/97 INTERTECH TRAINING & CONSULTING Irvine, CA
Consultant - Successfully installed and implemented Document Direct, a Window`s viewer for Xerox Metacode print data. Updated COBOL II User Exits.
6/74 - 6/96 PRUDENTIAL INSURANCE COMPANY OF AMERICA Roseland, NJ
Information Systems Analyst - Developed and managed a standard print architecture (IBM Host Transform on AS/400) to print Insurance Policies in over 500 of Prudential`s Field Sales Offices.
Software Systems Analyst - Installed and maintained the Operating System for over 50 Xerox Mainframe laser printers company-wide. Programmed, tested, documented and provided production support for in-house publishing utilities (Assembler and COBOL) which produced Xerox Metacode to print Insurance Policies on Xerox Mainframe printers. Implemented Magnetic Ink Character Recognition (MICR) for Prudential's check writing application on Xerox printers.
Service Staff Coordinator - Managed a customer service operation ranked in the top 8% in the Country. Trained service staff to support sales activities of agents and management.
PROFESSIONAL DEVELOPMENT AND DESIGNATIONS
Electronic Document Professional Certification, XPLOR International
Licensed by Xerox for Metacode
Elected member to Xerox`s Joint Technology Council, XPLOR International
Secretary, XPLOR International
FLMI Part 1
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