Customer Service Medical

PATRICIA A. GORDON

Email: abpjw2@r.postjobfree.com

Address:

City: BLAINE

State: MN

Zip: 55434

Country: USA

Phone: 763-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient-oriented Medical Secretary experienced at registering patients, scheduling appointments and verifying insurance coverage. Expertise in customer service, multi-tasking and organization skills.

Educational Background:

High School Dipolma from Brainerd-Staples Technical College, Brainerd MN 1/2001 to 5/1995 (Medical Secretary Diploma, GPA 3.95)

Job History / Details:

Professional Summary

Patient-oriented Medical Secretary experienced at registering patients, scheduling appointments and verifying insurance coverage. Expertise in customer service, multi-tasking and organization skills.

Skill Highlights

Strong attention to detail

Multi-tasking

Composed and professional demeanor

Resourceful and reliable worker

Strong work ethic

Office support (phones, faxing, filing)

Maintains strict confidentiality

Dermatology, family practice and general surgery experience

Electronic Medical Record (EMR) software

Professional Experience

October 2008 to Current

Associated Skin Care Specialists, Fridley, MN

Scheduling and New Patient Registration

Scheduled appointments, registered patients and maintained strict patient and physician confidentiality. Confirmed patient information, collected co-pays and verified insurance eligibility with insurance agencies. Prepared patient charts accurately and neatly for the clinic. Treated patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

December 2007 to October 2008

Deer River Healthcare Center, Deer River, MN

Surgery Scheduling Secretary

Scheduled appointments, procedures and surgery. Scheduled and coordinated staff assignments. Coordinated use of procedure and operating rooms. Prepared patient surgical charts, consent forms and enter/edited physician's orders.

April 2007 to January 2008

Bonner Eye Clinic, Grand Rapids, MN

Front Office Personnel

Scheduled appointments and procedures. Registered patients and maintained strict patient and physician confidentiality. Accurately maintained patients medical charts. Prepared patients charts accurately and neatly. Retrieved and released medical documents according to HIPAA Privacy and Security Regulations.

August 1995 to April 2007

Central Lakes Medical Center, Crosby, MN

Surgical Secretary, Referral Coordinator, Patient Account Representative

Scheduled appointments and surgical procedures. Accurately completed forms and physician orders. Pre-Certified medical, radiology procedures and surgeries. Coordinated referrals for participating insurance companies. Posted insurance payments. Received and posted account payments and resolved billing issues. Coded patients billing ticket.

Education and Training

Brainerd-Staples Technical College Brainerd, MN

Medical Secretary Diploma, GPA 3.95

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