Customer Service Sales

CYNDI LEE

** ******* ** **, ****** Island, NY * *303 ( H) 7-18-370-**** ( C) 3-47-951-**** ***********@*****.***

Professional Summary

Excelling at customer satisfaction and retention. Flexible and hardworking in deadline driven

environments. Patient and empathetic. Extensive background in conflict resolution and customer care.

Friendly Sales Associate adept at working in diverse retail and customer service environments. Very hard

working, fast learner, military discipline and reliable.

Skills

Trusted key holder Critical thinking

Creative problem solver Weapons training

Exceptional communication skills Troubleshooting

Quick learner Organized

Proficient in cash management Firearm and explosives handling

Shipping and receiving professional Trained in security

Cash flow management Team leader

Credit card processing Adept multi-tasker

Multi-line phone talent

Work History

92F 03/2012 t o 03/2013

United States Army – J ersey City, N J

I am a soldier first, and 92F specialist second. My job is to fuel all types of military vehicles and aircrafts.

Getting fuel to the areas that most need it and with a sense or urgency.

Sorted and routed incoming correspondence and messages.

Trained in the use of tear gas and explosives.

Performed as a fire team member during situational training exercises and all infantry dismounted

battle drills.

Operated and maintained field communications equipment.

Lead cashier 08/2009 t o 08/2011

Target – B rooklyn, N Y

I started as a regular employee and was promoted within 6 months to the Lead cashier position.

Politely assisted customers in person and via telephone.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Communicated with vendors regarding back order availability, future inventory and special orders.

Recommended, selected and helped locate and obtain out-of-stock product based on customer

requests.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store

window presentation.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently.

Provided ongoing guest service, including giving fashion advice.

Maintained cleanliness and presentation of stock room and production floor.

Directed calls to appropriate individuals and departments.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Helped drive sales goals and achieve monthly quotas.

Routinely answered customer questions regarding merchandise and pricing.

Operated a POS system to itemize and complete an average of number customer purchases.

Dedicated to continuously improving sales abilities and product knowledge.

Replenished supplies, bags and other materials at each cash wrap.

Teller 04/2008 t o 04/2010

JP morgan Chase – S taten Island, N Y

Completed and processed bills, made debits and credits onto accounts. Made debits,credits and

payments via checks.

Communicated with customers to identify and resolve outstanding payments.

Answered numerous calls per day addressing customer inquiries and solving problems

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Developed reputation as an efficient service provider with high levels of accuracy.

Helped drive sales goals and achieve monthly quotas.

E ducation

Nursing 2003-2006 No diploma

Long Island University - B rooklyn, N Y

High School Diploma: 1999-2003

Port Richmond High School - S taten Island, N Y

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