Customer Service Manager

Crystal Diff

Email: abpjtt@r.postjobfree.com

Address:

City: Port Charlotte

State: FL

Zip: 33952

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proactive team lead with experience in customer service, museum archiving and curating, and office administration. Major responsibilities have included: organizing events and meetings, managing department tasks, archiving and inventory of collections, digitization of collections, developing protocols, helping customers achieve their needs, ordering supplies, and assisting in management duties.

Educational Background:

High School Dipolma from Florida Gulf Coast University, Fort Myers FL 1/2001 to 11/2012 (Art)

Job History / Details:

Career Overview

Proactive team lead with experience in customer service and office administration. Major responsibilities have included: organizing events and meetings, managing department tasks, helping customers achieve their needs, ordering supplies, and assisting in management duties.

Skill Highlights

Project planning

Team Liaison

Data Collection

Data Entry

Event Planning and Attendance

Collecting Fees

Money Handling

Inventory Management

Filing and Data Archiving

Staff motivation

Employee Training and Development

Time Management

Telephone Skills

Developing Contact Lists

Active Learning

Innovative Problem Solving

Email

Research

Creating Protocols

Outlook

Microsoft Office Suite

Multi-task Management

Customer Service

Core Accomplishments

Operations

Collaborated with teams/departments to ensure smooth work flow and efficient organization of operations.

Accountable for all operations of busy department, including answering calls, customer service, completing scheduled tasks, ordering supplies for the department, assisting the department manager, receiving supplies, and communicating with fellow employees to ensure that all operations were running efficiently.

Created protocols for the department, including general task procedures, digitization instructions, archival management, data collection, numbering collections with accession numbers and object ID numbers in a museum setting.

Scheduling:

Planned meetings and events for beneficiaries and coalition members.

Ensured that daily tasks were completed as intended.

Ensuring that research, data, and materials were complete and organized for exhibitions.

Data Organization

Collected data for archives, created task lists in the department with Excel, and created protocols for digitization and office management.

Customer Service

Approaching customers with respect despite the situation, identifying and relating to their needs, and helping them to resolve their problems in a timely and effective manner.

Professional Experience

August 2011 to Current

Charlotte County Historical Center Charlotte Harbor, FL

Intern to Linda Roberts, Historian

Conducting inventories of archival collections, stabilizing and reorganizing storage of collections, accessioning collections, photographing items for identification, cataloging the accession information into the Past Perfect database, attending meetings with CCHC staff, creating and reviewing digitization protocols, working with the CONTENTdm program and the History Collections Online, collecting data, research, answering phone calls and taking messages, aiding in organizing exhibitions, creating flyers for advertising exhibitions and events, creating didactic panels, Email communications, creating inventory forms on Excel.

August 2009 to Current

Petsmart Port Charlotte, FL

Team Lead of the Pet Care Department

Assisting the Pet Care Manager in ensuring all tasks are completed, ordering and receiving supplies, caring for the animals in stock, providing insightful customer service, creating task lists and procedures, training employees, cashiering, organizing and cleaning the department, inventory of stock, completing and filing forms and purchase orders, multi-tasking and prioritizing, answering phones and dispatching calls, and many other tasks required in a retail setting.

May 2012 to September 2012

Charlotte County Historical Center Charlotte Harbor, FL

Collections Registrar

Contracted job for conducting an inventory of the Punta Gorda Library Collection received in 2011, stabilizing and reorganizing storage of the collection, accessioning the collection, photographing items for identification, cataloging the accession information into the Past Perfect database, attending digitization protocol meetings with CCHC staff, creating and reviewing digitization protocols, working with the CONTENTdm program and the History Collections Online.

June 2011 to November 2011

Florida Gulf Coast University Fort Myers, FL

Assistant to Professor Felicidad Creagan, Museum Studies Coordinator

Organizing contact lists, recruiting members, advertising events, organizing events, creating flyers, Emailing communications between members using Outlook, organizing meetings for Prof. Creagan between beneficiaries and organizations, event set up, filing, archiving collections, inventory of collections and creating lists with Excel, customer service, research for events and topics related to the Museum Studies Program, making copies, team meetings, problem solving, and assisting in any miscellaneous tasks set out by Prof. Creagan.

Education

2012 Florida Gulf Coast University Fort Myers, Fl

Bachelor of Arts Art

I will receive my B.A. in December 2012. My studies have been focused on museum studies and art history.

I currently have a 3.79 GPA and am proud to be a part of the Golden Key International Honor Society and the Dean's List.

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