Customer Service Quality Assurance
Resume:
Charlene Smith
Email: ********@************.***
Address:
City: Fairfield
State: OH
Zip: 45014
Country: USA
Phone: 513-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Medical Transcriptionist with 13 years experience transcribing in multiple specialties including Nephrology, Internal Medicine, Otolaryngology, but most experienced in Urogynecology and Female Disorders. Seeks home based transcription opportunity. Will provide access to phone in, voice activated, digital service. Very reasonable charge per line which includes editing and, printing.
Educational Background:
High School Dipolma from Oxford University, Hamilton OH 1/2001 to 11/1989 (Business)
Job History / Details:
Professional Summary
Medical Transcriptionist (MT) with 13 years experience transcribing in multiple specialties including Nephrology, Internal Medicine, Otolaryngology, with most experience in Urogynecology and Female Disorders. Seeks home based transcription opportunity. Will provide access to phone-in voice activated, digital service. Very reasonable charge per line which includes editing, printing and backup work disc.
Licenses
Certified In Medical Terminology Coursework Completion.
Skill Highlights
Maintains strict confidentiality
Strong work ethic
Strong editing skills
Good written communication
Deadline-driven
Technical expertise
Professional Experience
May 1999 to November 2012
Self Employed/Independent Contractor
Provided and maintained phone-in dictation service to doctors. Transcribed medical dictation, edited, printed and delivered transcription. Maintained doctor's addresses and provided envelope service. Interacted with staff in doctor's offices to accomplish optimum results. Maintained patient privacy and confidential patient information.
June 1997 to May 1999
Karp's Fairfield, OH
Customer Service / Sales Support
Transcribed/Retrieved food service sales orders from call-in salesman.
Supported clerical needs associated with sales and promotions.
Answered incoming calls and took orders from food service customers.
Coordinated special order requests/needs for customers with the warehouse and truck drivers. Promoted new products to customers.
June 1979 to June 1997
Union Central/ BCBS Cincinnati/Charleston, OH/WV
Medical Claims /Quality Assurance Specialist
Worked in medical insurance as a claims administrator, quality assurance specialist and department supervisor.
Education and Training
Oxford University Hamilton, OH
Business
West Virginia State University, Institute, WV, US
Business
Candidate Resume - Meighan Hertel
Contact Information -
Email: ********@*********.***
Address:
City: Palm Desert
State: CA
Zip: 92211
Country: USA
Phone: 760-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent customer service specialist with experience in management and diverse customer situations.
Educational Background:
High School Dipolma from Palm Desert High School, Palm Desert CA 1/2001 to 6/1999 (General Education)
Job History / Details:
Summary
Excellent customer service specialist with experience in management and diverse customer situations.
Highlights
I am a hard working client relations specialist with meticulous attention to detail and focused on customer satisfaction
I have experience in management of employees and also in training employees. I am also skilled in scheduling and am very deadline-oriented.
Experience
March 2011 to Current
One Stop Beauty Supply and Salon Palm Desert, Ca
Store Manager
Managed salon and retail portion of the store, did all special orders, did all weekly orders for stylist and the store, provided excellent customer service, worked hand in hand with vendors, handled all customer complaints and problems with care and great success, merchandising, filing, stocking, returns.
One Stop Beauty 760-***-****
73-111 Country Club Drive Suite B-4
Palm Desert, Ca 92260
March 2011 to July 2008
Maly's Inc. Rancho Mirage, 92270
Sales Associate
customer service, faxing, special orders, cycle counting stock, cashering, merchandising, stocking, pulling orders, answering emails, making bank deposits.
Maly's Inc 760-***-****
42358 Bob Hope Drive
Rancho Mirage, Ca 92270
February 2005 to May 2008
Time Warner Cable Palm Desert, Ca
Customer Service Rep
provided customer service over the phone, answered billing questions, faxing, filing, answering emails, sales, helping supervisors on escalation line.
Time Warner Cable 760-***-****
41725 Cook Street
Palm Desert, Ca 92260
January 2003 to February 2005
Home Depot La Quinta, 92234
Customer Service
Cashier, returns, customer service
Home Depot 760-***-****
79900 Highway 111
La Quinta, Ca 92234
Education
1999 Palm Desert High School Palm Desert, Ca
High School Diploma General Education
Contact this candidate