Customer Service Sales

Walter A Galczak

Email: ********@******.***

Address:

City: White Cloud

State: MI

Zip: 49349

Country: USA

Phone: 231-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Summery Customer service professional offering 20 years of diversified experience. With excellent communication and problem-solving skills, and Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines, while building strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Educational Background:

High School Dipolma from Newaygo High, Newaygo MI 1/2001 to 5/1984 (basic)

Job History / Details:

Career Overview

Summery Customer service professional offering 20 years of diversified experience. With excellent communication and problem-solving skills, and Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines, while building strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Sharp problem solver

Top sales performer

Customer service expert

Accomplishments

Work well as a team member or independently.

Met or exceeded all performance goals to date.

Effective management, technical, and supervisory skills.

Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.

Resourceful, energetic, competent, multi-task and results-oriented.

Abilities Work flow Management: Scheduled regular staff training to enhance product knowledge, improving customer service.

Consistently processed all sales contracts and parts orders without errors.

Assisted in working out totals for cash and other takings at the end of each working day and preparing money for bank deposits.

Customer Relations: Communicated information clearly and accurately Communicated with customers daily Provided team leadership to accomplish department goals and monitor work flow Relieved on each help desk area, rapidly refining both technical expertise and communication talents that prompted several offers to supervise the area in the absence of senior personnel Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products Met with prospective customers to refer accounts, investments, loans and mortgages Banking and Investor Relations: Determined customers' financial services needs and prepared proposals to sell services Contacted prospective customers to present information and explain available services Prepared forms and agreement to complete sale Sold services and equipment, such as trust, investment, and check processing services.

Work Experience

January 1991 to January 2012

Burley Park Howard City, MI

Supervisor

Created new processes and systems for increasing customer service satisfaction.

January 1997 to January 2002

Old Kent Financial Grand Rapids, MI

Customer Service Representative

Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

January 1995 to January 1997

Taro Inc Grand Rapids, MI

Sales Consultant

Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Managed quality communication, customer support and product representation for each client.

Educational Background

1984 Newaygo High Newaygo, MI

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