Customer Service Manager

Bookkeeper of **+ years looking for part-time (Grants Pass-Medford)

Date: 2012-10-29, 10:15AM PDT

************@*****.***

IRENE R. DAY

Grants Pass, OR 97526

541-***-**** cell ************@*****.***

OBJECTIVE

To establish employment in a field that I enjoy, for a long time commitment.

PROFILE OF QUALIFICATIONS

Versatile professional with broad skills in bookkeeping, food service management, and property management. Organized, reliable, and computer literate, offering more than 15 years of relevant experience. Free to relocate. Adaptable, mature, and goal focused; very much enjoy diverse duties and public interaction. Key areas of strength include:

record keeping customer service staff training/supervision

inventory control multi-line phones confidentiality/tact

typing 40+ wpm file maintenance office equipment use

profit and loss independent decisions scheduling/time management

Thrive in fast-paced settings with varied duties. Enjoy collaborating with teams. Present a positive image of employer and organization; establish a rapport with individuals of varied cultural, socioeconomic, and ethnic backgrounds.

EXPERIENCE HIGHLIGHTS

THE VILLAGE APARTMENTS, Tigard, Oregon 2008 to 2010

Property Manager

Oversee 23-unit facility and ensure smooth operations, compliance, safety and maintenance. Screen prospective tenants, clean/show apartments, contact contractors for repairs and service, perform minor hands-on improvements (painting, etc.) as needed. Prepare spreadsheet to document expenses and income. Forecast property needs/analyze expenses. Have many long-term tenants in residence.

Developed and implemented monthly newsletter to encourage neighborly atmosphere and keep tenants apprised of developments.

Reorganized front office keybox,property management forms and individual files to increase accuracy and reduce key confusion/loss.

SELF-EMPLOYED 2000 to present

Bookkeeper

Handled accounting functions for small businesses, completing general ledger, payables, receivables, P&L statements, payroll, and monthly/quarterly/annual taxes. Worked from home and on site. Proficient with QuickBooks, Excel, Word and Quicken.

INDUSTRIAL GENERATOR SERVICE Grants Pass, OR 2010 to present

ACCOUNTING CONSULTANTS, INC.. Grants Pass, OR Tax Season 2011

PACIFIC COAST ACCOUNTING, Portland, OR 1998 to 2000

Office Manager/Bookkeeper

Supported this CPA in his client services, with heavy focus on restaurant owners. Researched and checked data, finalized forms, worked directly with clients.

OTHER EMPLOYMENT

Four years as Assistant Manager at Inn of the Seventh Mountain, working in 150-seat restaurant. Trained all waitresses, bartenders, and hostesses to ensure even flow of papaerwork, daily cash handling and bookkeeping; checked in vendors to ensure order accuracy, provided customer service by taking reservations for an enjoyable dining experience; complied with security and sanitation codes; addressed staff issues.

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