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Customer Service Management

Location:
Marinette, WI
Posted:
November 20, 2012

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Resume:

Denise Wiedemeier

Email: abpjmy@r.postjobfree.com

Address: **** **** ***.

City: Marinette

State: WI

Zip: 54143

Country: USA

Phone: 715-***-****

Skill Level: Director

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

Pet Styling/Grooming Instructor State Licensed School Director Pet Grooming Salon Owner Humane Officer Town Board Supervisor

Educational Background:

Certification, Animal Control level 1

National Animal Control Association, 04/2004 - 05/2004

Madison, WI

Certification, Animal Rescue Operations

Large Animal Rescue Operations, 04/2011 - 04/2011

Madison, WI

Job History / Details:

DENISE MARIE WIEDEMEIER

2128 Hall Ave. * Marinette, WI 54143 * 715-***-**** * abpjmy@r.postjobfree.com

MANAGEMENT

Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Strong technical and business qualifications with an impressive record of accomplishment of hands-on experience in operations management and business development. Strategic thinker and results-oriented recognized ability to handle various organizational functions and lead productive teams in exceeding company goals. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies

Organizational Leadership * Staff Management * Business Development * Strategic Planning & Implementation

Staff Training & Development * Customer Service * Operations Management * Sales & Marketing * Client Relations

PROFESSIONAL EXPERIENCE

Town of Peshtigo 2000 - Present

Town Board Supervisor

Coordinated with town residents with a population of 4000 on a daily basis handling different issues. Managed Recycling Center and town employees. Maintained administrative organization of the Town to ensure efficiency of operation. Oversaw accounting of monies of the Town. Maintained a sound public relations posture between the Town and its citizens, the press, and other federal, state and local governmental agencies. Prepared federal and State grant requests and administered grant programs. Managed grant projects with the DNR and the State of Wisconsin, created budgets, Newsletters and Flyers, performed administrative tasks including bookkeeping and filing. Established hours of operations and community drop off days. Managed corporative agreements with other townships, ensured revenue, estimated costs of handling waste and cost of Operations. Handled advertisement, contractual Services, workshops, rents and leases.

Golden Paws Pet Styling Academy 2008 - Present

School Director/Grooming Instructor/Owner

Developed programs that develops students` necessary skills to work in the grooming industry. Taught students to perform animal grooming duties, including shampoo procedures, bathing and blow drying techniques, Flea treatments,com-bout and De-matting techniques, nail clipping, ear cleaning, control positions, tool usage, maintenance and sanitation,De-shedding and shaving skills,styles,outline shaping, fine finishing, blade skills, breed design, thinning shear techniques, safety and control, CPR, pet psychology and communication, dog anatomy and oral hygiene, creative individual designs, and pleasing the customer. Provided information about animals as well as the daily facility activities and operations. Oversaw student financing, testing, Job counseling and placement. Coordinated and managed all student files and yearly requirements with the State of Wisconsin Educational Approval Board.

Waggin` Tails Grooming Salon 1989 - Present

Owner

Owned and operated a grooming facility. Managed customer relations and oversaw daily operations. Managed staff, prepared work schedules and assigned specific duties. Maintained and constantly review client service standards. Ensured salon cleanliness and maintenance is keeping up with company`s general policy on services. Enforced discipline and guided all members of staff to create a happy working atmosphere for the benefit of both staff and clients. Ensured smooth running of reception area, managed cash and paperwork procedures. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Created and designed web sites.

KeyHighlight:

* Successfully opened new facility in Marinette and grooming school and increased number of clients to over 5000.

OTHER EXPERIENCES (1985-1989)

Town and Country Veterinary Clinic Veterinary Technician 1987 - 1989

Marinette Marine Ship Builder Pipe fitter/ Fork Lift Driver 1985 - 1987

TRAININGS & CERTIFICATIONS

300 hours Professional Dog Styling Program Search and Rescue Training Large Animal Rescue Operations National Animal Control Association, Wisconsin Humane Officer Training Course Level 1 Wisconsin Humane Officer Training Course Level 3 Chief Election Inspector Training Course OCAT Pepper Spray Course, NACA Chemical Immobilization, Course NACA Euthanasia Certification, NACA Pesticide Usage and Control Bite Stick Training Course

*Classes obtained in State of Wisconsin University and Denver Colorado



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